Fedex Next Day Air

[SemperFiGuy]

Correct me if I'm wrong here, but I thought that next day air honestly meant "next day,"(After Fedex received the package of course)

--> Had a WB issue on my x1800xt on Wednesday night, ordered a new swiftech MCW60-B @ 9:44AM on Thursday. Order was processed, and info stated that the package was turned over to Fedex on 12:41PM of that day. Long story short, my package did not arrive "next day," it instead arrived on Monday of the following week(4 days after order, 2business days). Since not having the WB put my rig "down," I paid $28.99 for overnight shipping instead of the $4.12 for express supersaver (which usually takes ~3days).

So my question is, why is there no liability on the part of Fedex to keep up their end of the agreement??? I called their customer service and all they could tell me was that "they were sorry for these unavoidable delays."

Is it unreasonable for me to be pursuing a refund of the excess I paid in shipping? Is there some clause that says "overnight does not necessarily mean 'overnight.' sir"? I felt like I'd been wronged here; they couldn't even offer a reason why my package was not here on time.

??any input?? Did I get hosed, or is this std. practice??

[vixro]

Was the item listed as "going to next location" on Thursday, or was it listed as electronic data was received? It's possible that the place you bought it from only printed a shipping label on Thursday, or, that they had the package picked up from them on Thursday but it was shipped on Friday. Overnight from Friday would be Monday because Fedex does not ship on Saturday to all zip codes.

Now, if it had been listed as leaving the city on Thursday, towards the next location (perhaps your city, or the largest one nearest you, mine go to Salt Lake City, and then to Boise, ID) and you did not get it until Monday. Then you definitely have reason to be upset and should be able to get a refund if you try hard enough.

[maelstromracing]

Take the dispute up with the place you bought it. They will refund you and they will get refunded from fed ex. I had this happen once with New Egg. The driver took 4 business days on 2 day air....

[SeasonalEclipse]

I had this happen to me once with UPS. They decided to reschedual my delevery and add ona day.. Made me a bit upset.

[SemperFiGuy]

Information was "trasmitted to Fedex" at 11:30 on Thursday morning, package "departure scan" at 12:41 that afternoon.

[joltar]

You are lucky it got there in one piede. The most recent FedEx air I got from Monarch (another story, another time) looked as if the air referred to the airspace the box was being thrown through off the truck, hitting some blunt surface. This dented a steel computer case and trashed the computer. The shipper assured that the packaging was FedEx approved. Incidentally, the box had a tiny fragile this side up sticker and the delivery person (woman) rolled it end over end into my house.

[InThrees]

Incidentally, the box had a tiny fragile this side up sticker and the delivery person (woman) rolled it end over end into my house.

Now THAT's funny. :P

[wannaoc]

Next day means next business day so your package was actually only one day late...but it was still late. Not that I'm partial or anything. ;) Thats why FedEx is not a good shipping company, if a package misses the commit time the shipping gets refunded period but thats not the FedEx way. I say eat the shipping this time and try and use other shipping companies.