Monarch Computers Owes me more than $2000

[Enigma1910]

Hello,
Since the Monarch Rep thread has been recently closed because the Rep aka "Shawn" was run off, I chose to open this thread. I'm doing this because there may have been some people following my saga with Monarch ,and I promised to keep the board informed.

Shawn promised to look into my refund of $2169.64 for an order cancelled 11/06/06 2hrs after it was made. There has been no further word from him nor do I expect any. No refund has been forthcoming from Monarch. WARNING:Stay away from Monarch! I can not emphasize this enough. Do a Google search "Monarch, credit,refund, and you will find many people in the same fix that I am. Monarch will charge your CC immeadiatly and if for whatever reason you would need a refund, people are waiting up to 6 mo. according to some reports with no refund. I actually have not seen even one instance where someone said they ever got a refund. Monarch forces you to dispute the charge with your bank.

I spent an hour on hold yesterday and gave up waiting. I once got a hold of a very pleasant female rep, who placed me on a 10 min. hold and then had the audacity to come back to the phone and lie to me, telling me that she watched a clerk put the refund through! I now believe these poor CS reps have been told to tell their customers anything to buy more time and get us off the phone!

Sad to say, but Monarch is a sinking ship. RIP Monarch.

[twEEkerAreUs]

Sorry to hear that this all happened Enigma1910. I do believe stereo555 received his money back on a videocard not in stock although took like 3 months & multiple lies. It doesn't surprise me though with the rep bailing. I'd say keep trying and if worse comes to worse maybe seek some legal advice?

My purchase was far from what you paid, but for reference I bought an OCZ 600W PSU (In Sig) and was told it was in stock. I placed my order and my card was charged immediately...It stayed in (Process) for almost 4 weeks after being lied too, once it was shipped out it took another week. Reaching them on the phone to ask wtf was going on was impossible. I sent multiple emails, which it does seem they do eventually respond too.

Ironically a friend ordered the same PSU 2 weeks after I did from ZZF and received it before I did!

*Edit* Yeah $2169.64 should be a very high priority to them, keep this updated.

"Any and all questions regarding orders with Monarch Computer must be submitted to order@monarchcomputer.com you may also C.C. hf@monarchcomputer.com, We will not discuss these issues in the open forums."

[dominick32]

All I have to say is after reading this:


Anyone who wants to may e-mail me, I have already helped 32 people from this forum alone, just becasue they don't feel the need to publicly talk about it you assume I am only helping posters. This forum assumes a lot. I will NOT be looking at this forum for PM nor posts.

I truly feel for you bro. If you do not get your money back send me a PM and I will call up a few attorneys and get the scoop on this situation. Perhaps give you some legal guidance on getting those funds returned to you.

Sincerely.

[Silversinksam]

Hello,
Since the Monarch Rep thread has been recently closed because the Rep aka "Shawn" was run off, I chose to open this thread. I'm doing this because there may have been some people following my saga with Monarch ,and I promised to keep the board informed.

Shawn promised to look into my refund of $2169.64 for an order cancelled 11/06/06 2hrs after it was made. There has been no further word from him nor do I expect any. No refund has been forthcoming from Monarch. WARNING:Stay away from Monarch! I can not emphasize this enough. Do a Google search "Monarch, credit,refund, and you will find many people in the same fix that I am. Monarch will charge your CC immeadiatly and if for whatever reason you would need a refund, people are waiting up to 6 mo. according to some reports with no refund. I actually have not seen even one instance where someone said they ever got a refund. Monarch forces you to dispute the charge with your bank.

I spent an hour on hold yesterday and gave up waiting. I once got a hold of a very pleasant female rep, who placed me on a 10 min. hold and then had the audacity to come back to the phone and lie to me, telling me that she watched a clerk put the refund through! I now believe these poor CS reps have been told to tell their customers anything to buy more time and get us off the phone!

Sad to say, but Monarch is a sinking ship. RIP Monarch.

If you send me all the details I will see if I can help get your issue rectified.

Just email me (trollhunter@comcast.net) your name, invoice number and what the primary issue is and I'll see it gets their undivided attention. All I ask is that you e-mail me the complaint rather than use a private message. I've received some info from a source I cannot divulge at this time, but Monarch I can safely say has some serious issues.

[Mr Fox]

If you have un-resolved Issues With Monarch.... I would Reccomend Contacting The Georgia Governors Office of Consumer Affairs




Governor's Office of Consumer Affairs
2 Martin Luther King Jr., Drive SE, Suite 356
Atlanta, Georgia 30334-4600

Phone:


404-651-8600 or


800-869-1123 (toll-free in Georgia, outside of the metro Atlanta calling area)

Fax:


404-651-9018



The office is open 8:00 AM - 5:00 PM, Monday through Friday.

You should Also Contact Your credit Card Company ASAP

You should also Contact your States Atty. general ASAP

You can Get a Dun and Bradstreet Report on them, and also File a D&B Complaint..... It may cost you to do it but it looks Poor to any Potential Creditor. (I'm guessing that they are on a Cash Basis with their Suppliers.)


Check Out This Thread at Anandtech ;

http://forums.anandtech.com/messageview.aspx?catid=40&threadid=1932843&frmKeyword=&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear





Fictional Representation Below !!

Look at it this way(and this is for representational purposes only).....

You Order 3000.00 in parts… all show “in-stock” They charge your Credit Card and after a week your Order has not shipped. You E-mail them for a status report....No Response....another few days go by and still no movement.. you try to call them and get no answer multiple times.

Finally you get thru to cancel and they cancel the Order. Now is where it gets hard..... They are tying your Credit up… and until they process the credit, you are left hanging as far as being able to order from another vendor.

It might be 30 days before you see a Credit. (That is the Specified Term on Their Policies)(Most Other Reputable E-tailers you are Credited in 2-5 days) And if you have not seen a Credit by then.. you go to your Credit Card Company for a reversal....That can be another 30-60 days…

Now take that and Multiply it by 10 people 10x$3000.00=$30000.00 now Multiply that By 4 weeks in a Month 4x$30000.00=$120,000.00

Now Say that You Have 100 E-Tail Customers per week...... You have only Jerked off 10% of your customers...and have a 90% CSR....

Now the above was only fiction..



Fictional Representation Above !!


I’m not going to speculate what is done with it or draw any inferences.....

I can only tell you that Tony Soprano would Charge 10 points a week on that kinda action..


If It Isn't broke... Leave It Alone !!



Mr Fox

[Enigma1910]

Thank you SSS for offering to help. I want to give Monarch CSR a chance to help me first. Shawn has been in contact with me via email since my new post with word that he is working on my refund. Possibly, I was a little too harsh on Monarch in that post. Shawn is the only one who has responded to my emails. Their customer service leaves alot to be desired. I have no idea what Shawn's job is with Monarch. I think he means well, but is fighting an uphill battle. Stay tuned.

[areyoukiddingme]

I have followed this forum, especially the ones about Monarch and I just can't watch anymore. Who the hell do you people think you are? I have never seen so many people trying to overcompinsate for their own low self esteam by bullying others in one place since i left kindergarden. I can only guess this forum is filled with mostly viagra popping old farts and kids still popping their zits. You should all be ashamed of yourself, however I am sure the denial will stop you from doing that and will have you instead start in on me.


Edit- Don't let the door hit you where the good Lord split you- Silversinksam

[jcll2002]

I love monarch. Trey, Sterling, Matt, Joe, Traci, and Dave have always been there to help me out. Whether it was getting a better price on a system or helping me out with an RMA they were always there for me. They refunded a purchase for me right after i asked.

On top of that, when i RMAed the 7900GT that had memory problems, they sent me back a 7950GT!

I see all of these messages about how bad monarch does business, but I view them on the contrary. I look to buy from them before i even look at newegg or zzf because i know i can just call one of them up on their cells to get me a better deal.

Anyway, I just wanted to share my multiple positive experiences I've had with Monarch.

Thanks.

EDIT: i just re-read the first post and I just got ****ed off. Please, theyre not scamming you. Please.

[dark_15]

I have followed this forum, especially the ones about Monarch and I just can't watch anymore. Who the hell do you people think you are? I have never seen so many people trying to overcompinsate for their own low self esteam by bullying others in one place since i left kindergarden. I can only guess this forum is filled with mostly viagra popping old farts and kids still popping their zits. You should all be ashamed of yourself, however I am sure the denial will stop you from doing that and will have you instead start in on me.
And your post is not much better than the rest of the posts. The best thing to do if you see posts that are that poor of quality then click the "Report Bad Post" which is on the left side of each post. The moderators/admins will take notice. We have a huge forum and often things get overlooked. The "Report Bad Post" button will bring alert the higher-ups to the violations.

By the way, the "Report Bad Post" button looks like the attached picture in my post.

Also, I have reported this post.

[areyoukiddingme]

And your post is not much better than the rest of the posts. The best thing to do if you see posts that are that poor of quality then click the "Report Bad Post" which is on the left side of each post. The moderators/admins will take notice. We have a huge forum and often things get overlooked. The "Report Bad Post" button will bring alert the higher-ups to the violations.

By the way, the "Report Bad Post" button looks like the attached picture in my post.

Also, I have reported this post.

I wish that were true, but a mod was clearly following this as he posted in this thread.

Edited by Silversinksam: I wish you well, but your done here. Have a nice day. -Silversinksam

[Mr Fox]

Thank you SSS for offering to help. I want to give Monarch CSR a chance to help me first. Shawn has been in contact with me via email since my new post with word that he is working on my refund. Possibly, I was a little too harsh on Monarch in that post. Shawn is the only one who has responded to my emails. Their customer service leaves alot to be desired. I have no idea what Shawn's job is with Monarch. I think he means well, but is fighting an uphill battle. Stay tuned.



I don't belive that you were being harsh after reading numerous horror stories at Reseller Ratings.... it really drove home that you really need to know and trust your E-tailer... It is unfortunate that this once good company has sunk so far so fast.... But the realitys of the tech marketplace make it that way.

Most Other E-tailers now don't physically stock anything... they are tied into the distributors stock databases, and have everything drop shipped that is the way of the now and future... Monarch is archaic in many ways... but policies, and inventory is where it really shows.... and the way that any company does buisness comes from the top.

[dylskee]

I have followed this forum, especially the ones about Monarch and I just can't watch anymore. Who the hell do you people think you are? I have never seen so many people trying to overcompinsate for their own low self esteam by bullying others in one place since i left kindergarden. I can only guess this forum is filled with mostly viagra popping old farts and kids still popping their zits. You should all be ashamed of yourself, however I am sure the denial will stop you from doing that and will have you instead start in on me.
This company has demonstrated immensely poor business practices so everyone in here has a god given right to complain in this open forum! Try a quick Google search and you'll find many forums complaining of them! If this forum is offensive to you then why post? Move on and join a forum that doesn't offend you. :rolleyes:

[Enigma1910]

Mr. Fox, Thank you for posting with helpful information. I hope I don't have to "pull the trigger" and use it. I've said this before. I've done business with Monarch before and have always been pleased with their prices and speedy delivery. (We're both on the east coast.) I have no idea what's caused their precipitious recent drop in ratings. I hope they can pull out of the nosedive before it's too late.

[areyoukiddingme]

Mr. Fox, aren't you the guy who posted on like 30 forums about monarch only to be called out as a fraud?? (btw the answer is yes) Well damn son, get a life already would ya.

[Malpine Walis]

Mr. Fox, aren't you the guy who posted on like 30 forums about monarch only to be called out as a fraud?? (btw the answer is yes) Well damn son, get a life already would ya.

And that post was just reported as well. Please do your self a favor and familiarize yourself with the rules, which can be found here (especially rule #1):

http://www.ocforums.com/showthread.php?t=115345

[Super Nade]

I have followed this forum, .... [snip]
:rolleyes:

Please be civil.

Guys, if have a complaint with a vendor, share it if you can provide factual information.

The operational word is : FACTUAL

As several members have pointed out, all new members please take the time to read through the forum rules. We do not take kindly to rude behaviour, i.e flaming. These forums are not a battleground for you to slug it out.

[Enigma1910]

Here I've found a recent quote from Shawn at Monarch which he posted 9/29/06
(1) Both Sterling and I are back to being involved with Customer Service full-time with our number one goal of resolving the issues we currently have and restoring our level of service to what you were used to and beyond;

(2) We are replacing our phone system which was described in the first post with a new advanced system that will decrease times on hold and allow for noticeably quicker and more efficient handling of phone calls;

(3) Likewise, the entire accounting process and department are being overhauled and upgraded to resolve all issues there as quickly as possible.

While these changes won't all occur overnight, it is happening very quickly. In interim, please be assured we (Shawn and Sterling) are here to take care of you.

If you have anything that needs immediate attention, please do not hesitate to contact me directly at hf@monarchcomputer.com

[Maviryk]

Poor guys, they've got alot of splaining to do.

It takes years to build up a rep, only weeks to break it, if that.

[Silversinksam]

Mr. Fox, aren't you the guy who posted on like 30 forums about monarch only to be called out as a fraud?? (btw the answer is yes) Well damn son, get a life already would ya.

I'd be more inclined to believe your a shill rather than disbelieve Mr Fox's story. But one never knows the truth until one compiles a list of all IP's and e-mails of people that have never posted here before to see if there is shill activity going on, your purpose seems to be to flame away at people with a vendor issue.

What I do know for a fact at this time is that flaming isn't tolerated here, and we will not be seeing you again.

[Pinky]

Mr. Fox, aren't you the guy who posted on like 30 forums about monarch only to be called out as a fraud?? (btw the answer is yes) Well damn son, get a life already would ya.

I caught the odor of only one fraud and troll in this thread... :welcome:

Good luck to you and yours.

[Treker]

There is a very simple way to fix this problem, call the local PD and file a fraud complaint, if they do not resolve it you can press charges, if enough people press charges then it will be taken to the DA and they will be in big , big, world of hurt big, trouble.

Plus when the police show up on their door to hand them the fraid complaint, they will take notice.

[Mr Fox]

There is a very simple way to fix this problem, call the local PD and file a fraud complaint, if they do not resolve it you can press charges, if enough people press charges then it will be taken to the DA and they will be in big , big, world of hurt big, trouble.

Plus when the police show up on their door to hand them the fraid complaint, they will take notice.



Unfortunately it does not work that way... the Sale takes place in the Buyer's State in this kind of transaction. And this is a Civil Matter.

The Buyer would then have to Sue in The Circuit Court in the County that he lives in. The Consumer Protection Act of His State would be the Applicable Law.

Monarch by their Terms and policies attempts to deceive you as they state that the Transactions Occur in Tucker Ga, and the Laws there apply. And that you would have to Sue them There.....

This is Mis-Information, and It is recognized by the Attorney Generals that the transactions take place within the buyer's state.

Then the problem becomes Once a Judgement is rendered actually Collecting.

The Smart Thing to Do is Use the Information I provided..... After too many Bogus and Disputed Transactions They will be Censured By Mastercard International, Visa International etc....etc....


The Policies Of this Company Come From The Top........ and This Is Their Corporations Filing : http://corp.sos.state.ga.us/corp/soskb/Corp.asp?949737


The Court of Public Opinion will be Monarch's Undoing.


If it Isn't Broke... Leave it Alone.... !!


Mr Fox

[g0dM@n]

the clock is ticking... can't wait to see what comes of it... i really wanna see a resolution asap.

sorry this has gotten so outa hand. i wish some of you would not lost control with one another. we'll all here to help one another, not play who's the bigger man.

i'm feeling inclined of making a purchase myself at monarch, just to see how it goes through... definitely not spending big $$ tho.

[Treker]

Unfortunately it does not work that way... the Sale takes place in the Buyer's State in this kind of transaction. And this is a Civil Matter.

The Buyer would then have to Sue in The Circuit Court in the County that he lives in. The Consumer Protection Act of His State would be the Applicable Law.

Monarch by their Terms and policies attempts to deceive you as they state that the Transactions Occur in Tucker Ga, and the Laws there apply. And that you would have to Sue them There.....

This is Mis-Information, and It is recognized by the Attorney Generals that the transactions take place within the buyer's state.

Then the problem becomes Once a Judgement is rendered actually Collecting.

The Smart Thing to Do is Use the Information I provided..... After too many Bogus and Disputed Transactions They will be Censured By Mastercard International, Visa International etc....etc....


The Policies Of this Company Come From The Top........ and This Is Their Corporations Filing : http://corp.sos.state.ga.us/corp/soskb/Corp.asp?949737


The Court of Public Opinion will be Monarch's Undoing.


If it Isn't Broke... Leave it Alone.... !!


Mr Fox

Well let me put it this way then, call the local pd of the state/city of which the company is organized in, and file an internet fraud complaint. They will hand delivery the complaint to the company and/or call them to follow up and make sure it is resolved, if not resolved, chages can/will be pressed and it can also make it to the DA if it can be proven that the company is acting with intent, meaning that you can prove they are knowling/intentionaly atempting or commiting fraud.

[Captain Helghas]

i'm feeling inclined of making a purchase myself at monarch, just to see how it goes through... definitely not spending big $$ tho.
I hear russian roulette is more exciting. Go for broke buddy! ;)

[UnrealAlex]

It's your constitutional right to go to court for anything over $20, so I think if you threaten lawsuit, or follow through(they'll pay for lawyer fees after they lose), you have a good shot at getting your money back and probably more. That's if nothing else works out ofcourse.

[Mr Fox]

Well let me put it this way then, call the local pd of the state/city of which the company is organized in, and file an internet fraud complaint. They will hand delivery the complaint to the company and/or call them to follow up and make sure it is resolved, if not resolved, chages can/will be pressed and it can also make it to the DA if it can be proven that the company is acting with intent, meaning that you can prove they are knowling/intentionaly atempting or commiting fraud.



The simplest way to understand this is as a Breach of Contract.

They are a Legitimate E-tailer , Just not A Good one.

They can use ineptitude as a defense.

To say anything more would be defending their actions... and I will not go there.

The Courses of Action Outlined in My First Post are The Only Way to Get Anything Accomplished.

I know it sounds Criminal, but the Law would Laugh at You ....



Mr Fox

[orion25]

I'd be more inclined to believe your a shill rather than disbelieve Mr Fox's story. But one never knows the truth until one compiles a list of all IP's and e-mails of people that have never posted here before to see if there is shill activity going on, your purpose seems to be to flame away at people with a vendor issue.

What I do know for a fact at this time is that flaming isn't tolerated here, and we will not be seeing you again.

SSS, can I assume that the Hunter is on the case? Do any of the new "members" have suspicious IP's. Please shed as much light as you can........

[Pinky]

Well let me put it this way then, call the local pd of the state/city of which the company is organized in, and file an internet fraud complaint. They will hand delivery the complaint to the company and/or call them to follow up and make sure it is resolved, if not resolved, chages can/will be pressed and it can also make it to the DA if it can be proven that the company is acting with intent, meaning that you can prove they are knowling/intentionaly atempting or commiting fraud.

Both of your posts have been off the mark.

Internet fraud cases are typically handled by the FBI, or through your state's Attorney General (in conjunction with a federal investigation bureau like the FBI). It would not be handled by local police because this crossed state borders, for one. The only time the local police would get involved is after a cash setllement was reached and a court order to pay was in place, then if you didn't get the money they would arrest the owner(s). The exception would be if you went to their home town of operation and filed a complaint there, or paid an attorney in their home county to file a small claims suit.

This matter is a type of fraud, but would not be the type the FBI would address since each customer has the means of addressing their grievance with either their credfit card company or Attorney General.

Usually the only intenet crimes addressed by the FBI are terrorist related, or money making scams through emails, etc. Seller issues like this are civil issues 99% of the time.

This just goes to show that finding a good reputable reseller is key BEFORE making an online purchase.

What Mr Fox has been posting is very accurate info.

[Pinky]

It's your constitutional right to go to court for anything over $20...

Where does it say that in the constitution? Or is this from a state's constitution? Which, of course, varies from state to state...

[aaronjb]

It's your constitutional right to go to court for anything over $20, so I think if you threaten lawsuit, or follow through(they'll pay for lawyer fees after they lose), you have a good shot at getting your money back and probably more. That's if nothing else works out ofcourse.

Regarding specific monetary damges, this is not a specific right granted by the constitution. While any lawsuit may be deemed frivilous, we all have a right to sue anyone for anything. State ordinances vary, of course, but if I want to sue you for a penny in damages in small claims court, I can.

Regarding Monarch: my unsubstantiated and but educated guess remains - they are in some deep financial crap. Either someone had their hand in the till, or they're overextended on credit and are playing a hopeless and fatal game of catch-up. The issues they are experiencing go far beyond a phone system or policies regarding refunds.

[Captain Newbie]

It's your constitutional right to go to court for anything over $20, so I think if you threaten lawsuit, or follow through(they'll pay for lawyer fees after they lose), you have a good shot at getting your money back and probably more. That's if nothing else works out ofcourse.
Actually, you're only guaranteed a Federal *jury* trial for disputes over $20. You could go to court for one cent if you wanted to. :) Although it's a waste of the system's time.

Where does it say that in the constitution? Or is this from a state's constitution? Which, of course, varies from state to state...
Our weird and wonderful Seventh Amendment, viz:
In suits at common law, where the value in controversy shall exceed twenty dollars, the right of trial by jury shall be preserved, and no fact tried by a jury, shall be otherwise reexamined in any court of the United States, than according to the rules of the common law
Remember, $20 used to be a lot of money when this was written. :)

Civil suits are easier than criminal actions, because the same Constitution requires guilty beyond a reasonable doubt for a conviction of a crime. Civil suits can be adjudicated only with a majority of the jury in agreement - a "preponderance" of the evidence involved.

I love being a political scientist. :cool:

[aaronjb]

I love being a political scientist. :cool:
But does anyone love you for being a political scientist? :) :beer:

[Silversinksam]

SSS, can I assume that the Hunter is on the case? Do any of the new "members" have suspicious IP's. Please shed as much light as you can........

Yes and Yes but no comment to your last question, but I will comment soon.

[orion25]

Yes and Yes but no comment to your last question, but I will comment soon.

I would quote Samuel Jackson in Pulp Fiction here (When he heard the Wolf was on the way) but the language filters would butcher it.

SSS, I am glad you are on our side..........

[SeanBest]

Calling your CC company would be a first...

[Enigma1910]

It's been 20 days since my Monarch order cancellation and I still don't have the refund I was promised by Keith @Monarch. He told me on the phone that it would be expedited, the first of many lies told as an attempt to pacify me and get me off the phone. When you ask them for a last name, they'll tell you that its policy not to give it out. What kind of cockamany BS is that?!

I've heard nothing from Shawn today, and I kindly asked him to keep me informed. What is so difficult about doing a credit refund, I ask? I'm now convinced that Monarch doesn't give a s*** about my or anyone elses refund for that matter! I gave them every chance, bent over backwards to be patient. Well NO MORE! They just P.O.'d the wrong person!

[Daddyjaxx]

I live about 20 minutes away from Monarch and have been there a few times. Even when you are a walk in, they swipe your card before they pull the order. You guys are scaring me. I guess if I go there for now on, I'll ask that they show the product before they swipe my card.

[thegreek]

I live about 20 minutes away from Monarch and have been there a few times. Even when you are a walk in, they swipe your card before they pull the order. You guys are scaring me. I guess if I go there for now on, I'll ask that they show the product before they swipe my card.
are you serious? that's crazy, are they even allowed to do that?

[Enigma1910]

Hey Daddyjaxx, I would'nt let them even see you holding your CC before you looked over the goods your going to purchase!
What's their store look like? Is it nice, or a dump about to go bellyup?
Whatsup?

[Daddyjaxx]

They do it, allowed to or not. You pay. They pull. You sign the invoice and leave.

It's actually pretty nice. They are in an office park and the store is about 100ft x 20 feet connected to their warehouse. There are about three Mercedes parked in reserved spots, so I guess you guys have been paying for those. :(

[Silversinksam]

It's been 20 days since my Monarch order cancellation and I still don't have the refund I was promised by Keith @Monarch. He told me on the phone that it would be expedited, the first of many lies told as an attempt to pacify me and get me off the phone. When you ask them for a last name, they'll tell you that its policy not to give it out. What kind of cockamany BS is that?!

I've heard nothing from Shawn today, and I kindly asked him to keep me informed. What is so difficult about doing a credit refund, I ask? I'm now convinced that Monarch doesn't give a s*** about my or anyone elses refund for that matter! I gave them every chance, bent over backwards to be patient. Well NO MORE! They just P.O.'d the wrong person!

I'll see to it this gets rectified. I just need some info that I'll get from you privately.

[Monarch CSR]

Ya'll are seriously funny. The conjecture and assumptions here are so off base, it is down right amusing to see you all work these things up and convince one another of their truthfulness.
I am heartfully sorry that you folks wanted to be like this and decided to not let me be a good asset to you. For those of you who have been e-mailing me; thank you and I have decided to take the advice almost all of you offered in pretty much the exact words in regard to the attitudes of those here. Thank you very much for helping me put it all in perspective.


Btw the line about three Mercedes parked in reserved spots, is so indicative of the lies and more lies being spread about us here.

Goodnight ya'll and God Bless

[Silversinksam]

Ya'll are seriously funny. The conjecture and assumptions here are so off base, it is down right amusing to see you all work these things up and convince one another of their truthfulness.
I am heartfully sorry that you folks wanted to be like this and decided to not let me be a good asset to you. For those of you who have been e-mailing me thank you and I have decided to take the advice almost all of you offered in pretty much the exact words in regard to the attitudes of those here. Thank you very much for helping me put it all in perspective.


Btw the line about three Mercedes parked in reserved spots, is so indicative of the lies and more lies being spread about us here.


I don't think your resellerrating dropping from a 8.65 to a 4.90 is funny, nor do I believe that it dropped due to lies and more as you put it, usually a resellerrating drops due to bad service on behalf of the vendor.
I also do not think this is seriously funny either, and your explanation for this below, is bizarre at best:

Note the announcement from the resellerratings.com administration:

9/27/2006: We have detected and removed 37 fabricated "Very Satisfied" reviews for this store which were submitted between 9/8 and 9/23. The party responsible for submitting those reviews is unknown. This note will disappear after 30 days.

It should be noted, I'm looking into all allegations, alleged shill activity, including some of the Monarch customer complainants that have posted here, if I find them to be disingenuous, I will see to it they are deleted both here and at other forums like Anandtech, where some complaints are stickied.
It can also be noted, I will deal with any shill activities harshly and without mercy.

[jcll2002]

As stated before, I personally love monarch. I feel deeply saddened that it has come to the post of the above CSR. I really do not know what else to say.

Good Day.

Oh and thank you silversink, I really appreciate it that you saw to it that, that issue was taken care of. That really started to get my blood pumping.

[orion25]

What is so difficult about doing a credit refund, I ask?

The only time it is difficult is when you have already spent the money and do not have any $$ to refund. I have worked in retail (years ago) and it was really easy to process a credit. As an example, I went thru the Wendy's drive thru today. My total was 11.85. Well the girl charged me 118.55 the first time she ran my card. She credited it back and then charged me the right amount. I did not know until she handed me 3 receipts. The entire transaction took about 45 seconds.

[Pinky]

My total was 11.85. Well the girl charged me 118.55 the first time she ran my card. She credited it back and then charged me the right amount. I did not know until she handed me 3 receipts. The entire transaction took about 45 seconds.

Unfortunately the credit/refund isn't immediate, it takes a few days usually. What's actually happened is you were charged $130.40 but you'll get 118.55 back (probably on Monday).

Once I had someone ring up the wrong amount, drain my bank account temporarily while the credit/refund was issued, and I was SOL in the meantime (took a few business days). :mad:

[orion25]

Ya'll are seriously funny. The conjecture and assumptions here are so off base, it is down right amusing to see you all work these things up and convince one another of their truthfulness.


So you are saying that:

It's been 20 days since my Monarch order cancellation and I still don't have the refund I was promised by Keith @Monarch. He told me on the phone that it would be expedited, the first of many lies told as an attempt to pacify me and get me off the phone. When you ask them for a last name, they'll tell you that its policy not to give it out. What kind of cockamany BS is that?!

I've heard nothing from Shawn today, and I kindly asked him to keep me informed. What is so difficult about doing a credit refund, I ask? I'm now convinced that Monarch doesn't give a s*** about my or anyone elses refund for that matter! I gave them every chance, bent over backwards to be patient. Well NO MORE! They just P.O.'d the wrong person!

AND

I live about 20 minutes away from Monarch and have been there a few times. Even when you are a walk in, they swipe your card before they pull the order. You guys are scaring me. I guess if I go there for now on, I'll ask that they show the product before they swipe my card.

is nothing but lies and conjecture :rolleyes:? Keith sent the refund, shawn kept him up to date and Enigma decided to make all of this up - yeah right. If you look at his first posts he was almost a fan of yours. Your "customer service" drove him to the other side.


Ask an accountant to look at what has been presented here in regards to Credits for cancelled / returned orders and they will most likely say it looks like shill activity or a company playing the "float". Since Monarch is not a public company it is not required to have an annual audit. If it were public I am guessing monarchcomputer.com would be "down" shortly after the close of the fiscal year.

[orion25]

Unfortunately the credit/refund isn't immediate, it takes a few days usually. What's actually happened is you were charged $130.40 but you'll get 118.55 back (probably on Monday).

Once I had someone ring up the wrong amount, drain my bank account temporarily while the credit/refund was issued, and I was SOL in the meantime (took a few business days). :mad:

Did not know that. Thanks for the info. When I get home and check my bank account I will not go thru the roof. But I will be keeping the 3 receipts for a while as proof.

[Enigma1910]

Talk is cheap Monarch CSR! Get busy rectifing the complaints coming your way and do right by your customers or you'll soon be standing in an unemployment line!

[aaronjb]

It should be noted, I'm looking into all allegations, alleged shill activity, including some of the Monarch customer complainants that have posted here, if I find them to be disingenuous, I will see to it they are deleted both here and at other forums like Anandtech, where some complaints are stickied.
It can also be noted, I will deal with any shill activities harshly and without mercy.

In the now-closed "Monarch REP" thread, I began to believe that the "customer complaints" were coming from someone associated with Monarch, in order for the CSR to provide fast "customer service" in the name of improving image.

This company just smells bad, from top to bottom.

[Monarch CSR]

In the now-closed "Monarch REP" thread, I began to believe that the "customer complaints" were coming from someone associated with Monarch, in order for the CSR to provide fast "customer service" in the name of improving image.

This company just smells bad, from top to bottom.


THIS is the conjecture and assumtions I am talking about. It deeply saddens me the actions of this forum, I hope to God no one ever treats you like you have treated me. I will address real issues all day long, but this making up stuff that is going on here, is not right. I came to you open and honest about mistakes that were made and in return I get this treatment. I will pray for you all.

[aaronjb]

THIS is the conjecture and assumtions I am talking about. It deeply saddens me the actions of this forum, I hope to God no one ever treats you like you have treated me. I will address real issues all day long, but this making up stuff that is going on here, is not right. I came to you open and honest about mistakes that were made and in return I get this treatment. I will pray for you all.

If you really are just a CSR, then why take all of this so personally? It seems as though you have an involvement with the company that goes deeper than being just an employee. If not, then you've got some pretty unfounded loyalty.

Customer service issues really get me fired up. In my opinion, your company is not even being above-the-board when dealing with customers on these forums.

[aaronjb]

Unfortunately the credit/refund isn't immediate, it takes a few days usually. What's actually happened is you were charged $130.40 but you'll get 118.55 back (probably on Monday).

That's not necessarily the case. A void could have been processed, which would probably rescind the transaction immediately. There are other factors in play as well: the credit card processing company, the banks involved, and the POS terminal itself.

[Maviryk]

IMHO, Shawn you did the wrong thing to up and leave the forums.

On the other hand, everyone who has been badmouthing Monarch should lay off for a while. You've a rep who seems honest about wanting to help rectify previous mistakes, let him do it.

And while you're at it Shawn, you'll need to find out exactly why and how the problems happened in the first place. As I've said before, this is all after the fact. Ya'll need to figure out how to rework your system so these issues never happen.

Prevent the problems from occuring so that you don't have to react to them like you are now.

[Monarch CSR]

IMHO, Shawn you did the wrong thing to up and leave the forums.

I can talk about anything based in reality all day, but the badmouthing and plain old making up things I can't work with. So if no one wants to work with me I could not work with them. As I said in an earlier post I received many e-mails from users here and they offered me a lot of insight and a better perpective.

On the other hand, everyone who has been badmouthing Monarch should lay off for a while. You've a rep who seems honest about wanting to help rectify previous mistakes, let him do it.

PLEASE let me, I want to!!

And while you're at it Shawn, you'll need to find out exactly why and how the problems happened in the first place. As I've said before, this is all after the fact. Ya'll need to figure out how to rework your system so these issues never happen.

Prevent the problems from occuring so that you don't have to react to them like you are now.
That is what I have been trying to say since day one, All of what you said above has been accomplished, NO we are not where we nor you are accustumed to us being in the 15 years we have been open, however we are a lot closer.

[aaronjb]

And while you're at it Shawn, you'll need to find out exactly why and how the problems happened in the first place. As I've said before, this is all after the fact. Ya'll need to figure out how to rework your system so these issues never happen.

I'll take your advice and let this thread be for awhile, but I will note this: It is unlikely that the problems Monarch is experiencing are due to a bad "system", policy or procedure. The evidence points to a company that is in serious financial trouble.

Moving on...

[UnseenMenace]

IMHO, Shawn you did the wrong thing to up and leave the forums.

On the other hand, everyone who has been badmouthing Monarch should lay off for a while. You've a rep who seems honest about wanting to help rectify previous mistakes, let him do it.

I fail to see the fuss to be honest, obviously some people are upset, frustrated and feel let down, because of this discussion on this matter will happen..
If I was placed the in the position of Monarch CSR I would not get involved in discussion but resolution... take for example Enigma1910 who I hope will not mind me pointing out has been quite vocal due to the experience he has had... In my mind the simple solution is ensuring that this person has nothing else to voice by resolving the situation and problem.

Im simply not interested in pointing fingers as it achieves nothing, but its a shame that the Monarch CSR is participating in such conversation, debate, conjecture and assumtions, call it what you !!! simply because its time that could be spent resolving issues if not here on another forum.

If the Monarch CSR wishes to help I would suggest simply picking a person and help resolve the issues they have and let them spread what you are attempting to convey rather than upsetting yourself by participating in discussion that appears to be achieving little for those that require assistence..

[orion25]

THIS is the conjecture and assumtions I am talking about. It deeply saddens me the actions of this forum, I hope to God no one ever treats you like you have treated me. I will address real issues all day long, but this making up stuff that is going on here, is not right. I came to you open and honest about mistakes that were made and in return I get this treatment. I will pray for you all.

Well address Enigma's problem. You say you are here to fix issues but it seems that you pick and choose what you want to fix. Speaking od lies, congecture, dishonesty, etc. Why don't you come clean and tell us why it REALLY takes many weeks and/or months to process credits for cancelled or returned orders. Please do not tell us it is the phone system or some bad employees. This "discussion" has been going on for weeks now and if these employees are still around maybe you need to look into a 3rd party management company.

Also, I hope I never treat anyone like Monarch has treated it's customers. It would make for a very lonely life. Finally, no need to pray for me. Pray instead for some devine guidance that will help you solve Monarch's issues and return it to the company it once was.

[Pinky]

Also, I hope I never treat anyone like Monarch has treated it's customers. It would make for a very lonely life. Finally, no need to pray for me. Pray instead for some devine guidance that will help you solve Monarch's issues and return it to the company it once was.

Better yet, leave GOD out of it altogether. GOD is too busy with other, more important things... at least that would be my hope...

As a spiritual person I'm offended by the csr's suggestion that because I have taken a contrary stance I need to be prayed for. That's outright condescending.

[UnseenMenace]

Better yet, leave GOD out of it altogether.

Indeed discussing religious views or opinion is another complication this thread does not need to detract it further from its purpose which is to resolve issues..

7. Political and religious discussions have no place here therefore they are not allowed.

[||Console||]

@ CSR Im sure there is alot of ppl that want to belive you are here to help (especialy the ppl that are owed $ ) But at this point some ppl have been waiting for a month for monney that should have been charged back the same day , or @ most the next day. You ask ppl you email you with the problems but you saying that and then not helping them will only cause them to become more upset. I mean how freakin hard is it to type the CC # back in to your machine and refund the $ answer is its not hard thats Y ppl dont belive you are here to help them it seams you are only here to try and help the company .

[Monarch CSR]

Better yet, leave GOD out of it altogether. GOD is too busy with other, more important things... at least that would be my hope...

As a spiritual person I'm offended by the csr's suggestion that because I have taken a contrary stance I need to be prayed for. That's outright condescending.

NOT what I said :bang head
Nor did I say anyone in particular. Someone have a guilty conscience? :)

[TankGuys]

NOT what I said :bang head
Nor did I say anyone in particular. Someone have a guilty conscious? :)

conscience ;)

If I were you, I'd stick to only responding to specific customer issues, and focus on resolving them ASAP. You'll never 'win' here trying to engage in a debate of any sort... focus on results, and everyone wins in the end.

[orion25]

Monarch CSR

Since you want to continue to discuss these things in public forums lets all cut the crap. Prove you are committed to customer service!

1. Tell us why it takes so long for refunds / credits to be processed. You continusally have stated that the shill/float/fraud comments are lies. Well give us a real explanation, not some crap about a phone system upgrade either.

2. Speaking of a phone upgrade, why are wait times still so long.

3. give some specific examples of what you are doing to fix your issues. Feel free to link to other forums where you are not being "attacked".

4. Quit using the cut and paste replies that you have been using on other forums and here. State your answers in plain english and avoid the "I am not at liberty to discuss because of legal reasons" if possible. I cannot understand why you cannot discuss due to legal reasons if there is nothing illegal going on.


If you cannot reply to these things or refuse to reply then stop whining. The people I truly feel sorry for are your employees. It seems that they will be visiting monster.com soon if you cannot come clean.

[Pinky]

2. Speaking of a phone upgrade, why are wait times still so long.

I agree with the majority of your post... however, I just performed my own test and got Randall (CSR) in under 2 minutes selecting option 4, then 3. Two minute wait at 12:00-ish PM EST is not all that bad.

I'd like an official Monarch Computers response to the other 3 questions though, not more "Monarch CSR" drama to distract from what is REALLY going on. Like orion, I'm not going to be satisfied until those in charge step forward, take accountability, and ALL existing issues are addressed (which includes making changes to avoid future issues). Talk is cheap, let's see some verifiable evidence of action.

[Monarch CSR]

I agree with the majority of your post... however, I just performed my own test and got Randall (CSR) in under 2 minutes selecting option 4, then 3. Two minute wait at 12:00-ish PM EST is not all that bad.

I'd like an official Monarch Computers response to the other 3 questions though, not more "Monarch CSR" drama to distract from what is REALLY going on. Like orion, I'm not going to be satisfied until those in charge step forward, take accountability, and ALL existing issues are addressed (which includes making changes to avoid future issues). Talk is cheap, let's see some verifiable evidence of action.


There has been plenty of action but those who came to tell you that you accused of being shills. I am obviously in a no win situation with you folks. I can not help you in the open forums that is obvious, so I will take the advice of so many of you and not take part in the coversation. Just know I am here if you want to e-mail or PM me.

[orion25]

So you are REFUSING to reply to my questions? This is not discussion, this is you telling everyone here what you are doing to fix these issues. If you are unwilling to do that then we cannot help but assume that much of the "lies and conjecture" (your words - NOT mine) posted here are true. In addition you should PM a mod to see if they can remove the CSR from your screen name.

Keep in mind that your actions, or lack thereof, will not be limited to just these forums. Many here are members of multiple forums.

[TollhouseFrank]

Here is some advice for everyone.

:beer:

SSS is working on helping sort all these issues out. I'm sure if you would just lay off it for a few days instead of harping on Monarch CSR, then you might see some action taken.

However CSR, something I believe that our members are trying to get across, but are failing at, is proof of concept from you that forum members have been helped. We are a forum. Give us the forumnames of the people you have helped. You claim 35 or so helped. The proof is in the pudding. Post a list of the screennames of people from this forum that you have helped, and we can individually ask them if they were helped. If they give us a positive reaction, then that shows that you are doing what you are saying you are doing, though you have been failing miserably at getting that across (and your flighty attitude could use some adjustment as well. If i were to act like that here at my tech-support job with my customer-base, I'd get canned).

[eaglescouter]

I participated in the Monarch-Vista webcast this morning, it was a co-branded event with Monarch responsible for the marketing of the event, Microsoft did the presentation.

Event was well attended and well implemented.

Thanks Monarch.

[Silversinksam]

conscience ;)

If I were you, I'd stick to only responding to specific customer issues, and focus on resolving them ASAP. You'll never 'win' here trying to engage in a debate of any sort... focus on results, and everyone wins in the end.


If I was placed the in the position of Monarch CSR I would not get involved in discussion but resolution...

Im simply not interested in pointing fingers as it achieves nothing, but its a shame that the Monarch CSR is participating in such conversation, debate, conjecture and assumtions, call it what you !!! simply because its time that could be spent resolving issues if not here on another forum.

If the Monarch CSR wishes to help I would suggest simply picking a person and help resolve the issues they have and let them spread what you are attempting to convey rather than upsetting yourself by participating in discussion that appears to be achieving little for those that require assistence..


I couldn't say it any better than both these replies, so I'll just quote these two replies above.

Then I'll sit back and just watch to see if Enigma1910's issue gets rectified. We can then close this thread and then we can all resume our regularly scheduled program.
As others have said, lets please keep this thread civil, that would be very much appreciated by me.

[Silversinksam]

Here is some advice for everyone.



SSS is working on helping sort all these issues out. I'm sure if you would just lay off it for a few days instead of harping on Monarch CSR, then you might see some action taken.

However CSR, something I believe that our members are trying to get across, but are failing at, is proof of concept from you that forum members have been helped. We are a forum. Give us the forumnames of the people you have helped. You claim 35 or so helped. The proof is in the pudding. Post a list of the screennames of people from this forum that you have helped, and we can individually ask them if they were helped. If they give us a positive reaction, then that shows that you are doing what you are saying you are doing, though you have been failing miserably at getting that across (and your flighty attitude could use some adjustment as well. If i were to act like that here at my tech-support job with my customer-base, I'd get canned).

Actually it would be best if the '35 members' posted that the issues were resolved on their own accord, HERE (http://www.ocforums.com/showthread.php?t=483505), Monarch's responsibility ends when they rectifies the issues. But the members are free to post in this thread that their issue was resolved.

Monarch CSR helped you? Please post here! (http://www.ocforums.com/showthread.php?t=483505)

Pretty good timing that that thread was started coincidentally.

[Monarch CSR]

I can now tell you unequivocally that Enigma's refund has been done, and is being forwarded to his credit card company. I witnessed the proccessing center appologizing to us for this one not getting proccessed when we submittied it.

[Silversinksam]

I can now tell you unequivocally that Enigma's refund has been done, and is being forwarded to his credit card company. I witnessed the proccessing center appologizing to us for this one not getting proccessed when we submittied it.

I'm locking this thread pending verification that the refund has been initiated. Thank you for rectifying Enigma1910's vendor issue

UPDATE, THE REFUND HAS NOT POSTED YET TO ENIGMA1910's account, which is troubling, but we can hope Monarch actually refunded him.

[Silversinksam]

I'm unlocking this thread, I will be speaking to Enigma1910's tomorrow.

Time will tell what happens next

[TankGuys]

I wouldn't worry - yet. I can tell you guys refunds sometimes take 48+ business hours to post. It'd say if the refund isn't visible by Tuesday night, worry then.

Somtimes they go quicker, sometimes slower. The transaction has to pass through multiple stages (both parties banks, Visa/MC/Amex/Discover clearing houses, merchant processing company, etc). If the refund was been keyed in by Monarch on Friday, it may not post to Enigma1910's account for a few days yet.

[Silversinksam]

I wouldn't worry - yet. I can tell you guys refunds sometimes take 48+ business hours to post. It'd say if the refund isn't visible by Tuesday night, worry then.

Somtimes they go quicker, sometimes slower. The transaction has to pass through multiple stages (both parties banks, Visa/MC/Amex/Discover clearing houses, merchant processing company, etc). If the refund was been keyed in by Monarch on Friday, it may not post to Enigma1910's account for a few days yet.

We can always hope that is the case, but in the event it's not the truth, he has initiated a charge-back as well. One way or another, he's getting his money from this company that has had his $2169 hostage for 22 days and counting.

I'm hoping the charge-back goes through because at that time we will show Monarch CSR the forum door. I'll also show his other aliases the forum door as well.

[Super Nade]

Initially I was inclined to give Monarch the benefit of doubt, but not so anymore. Many among the staff supported your efforts to do the right thing and this is what we get in return? What kind of crap is this? You are giving Sam the run around without definitively answering questions WITH PROOF ? This would really fall under corrupt business practices. Why was the money held for 21 days? Now that we know Monarch CSR has other aliases, these guys should officially be categorized as a tr0ll vendor. Very sad to see a longtime vendor I used to trust fall to such depths. :mad:

[dominick32]

Initially I was inclined to give Monarch the benefit of doubt, but not so anymore. This would really fall under corrupt business practices. Why was the money held for 21 days? Now that we know Monarch CSR has other aliases, these guys should officially be categorized as a tr0ll vendor. Very sad to see a longtime vendor I used to trust fall to such depths. :mad:

WOW....
This is extremely troublesome to say the least. I thought for sure that SSS had rectified this situation just to come on the forums tonight to see that the issue is still at large.

[Super Nade]

Sadly Dom, Monarch CSR was given 100% support from many of the kind members here. But it looks like he is putting some spin on, sidestepping questions and other important details (Sam will let the forums know when it is appropriate).

For example, who are the 32 or so members you helped? Not one person has come out to post in the thread started by ADragontattoo?

Why do you have aliases on the forums? If true, I think this is just BS and abuse of trust.

Why don't I see a telephone number anywhere? Why can't I contact you via Telephone instead of e-mail?

[dominick32]

Sadly Dom, Monarch CSR was given 100% support from many of the kind members here. But it looks like he is putting some spin on, sidestepping questions and other important details (Sam will let the forums know when it is appropriate).

For example, who are the 32 or so members you helped? Not one person has come out to post in the thread started by ADragontattoo?

Why do you have aliases on the forums (one of them was banned for breaking every known forum rule) ? I think this is just BS and abuse of trust.

Why don't I see a telephone number anywhere? Why can't I contact you via Telephone instead of e-mail?

I figured there was more to the story than what the eye could see. I guess SSS will let us all know when the time is right. Multiple aliases and registrations under the same IP address is a complete NO NO and could easily get this guy caught from many different angles by the admins.

This is very sad. Money is not a joking situation. Most of us on OCF fit in with the majority of America. Every $100 puts food on the table, clothes on our backs, and monetary requirement for the family.

Sadly, all we can do is hope for the best.

[d94]

i like how zero of the 32+ ppl helped, have posted in that very thread...

[Asian Dub Found]

well monarch guy is helping me with a refund right now. i am just waiting for the money to show up in my paypal to post in that thread

[Super Nade]

Ah well, then please keep us posted we you have the money. Please contact Silversinksam with any updates you may have. Although this is a very disappointing matter, let us hope action is taken honestly.

[Ri0]

I remember that Monarch used to have advertisements in MaximunPC.
I know MaximumPC and watchdog.org look into companies that perform bad practices against consumers.

The people that are having problems should email their complaints and have them investigate. If it turns out bad, hundreds of thousands of readers will be warned of this.

[wowza]

Just bought a x850 CF edition card from them last week, paied via CC Paypal. Actually, I think I bought the last one, because the link didn't work to it after I bought it. It arrived without any problems though, hope you get your $$ back Enigma1910.

[UnseenMenace]

Why don't I see a telephone number anywhere? Why can't I contact you via Telephone instead of e-mail?
The signature was always something that caused me concern, not the fact that it contained an email address but because it stated
We will not discuss these issues in the open forums.
In my mind if someone comes to a forum to express that a company is aware of problems that have been encountered by consumer and states that they wish to help resolve them, then to not do so in a transparent manner for all to see appears to be a little odd... I personally would want to show everyone the efforts being taken to change things as this would encourage confidence.

I aware of very little action that has been taken which encourages confidence expecially as any action taken was not done so in 'open forum' simply because as stated by in signature would not be discussed in such a manner... because of this the only indication we have towards how many issues were resolved has been from these people posting, however to date nobody has... If anyone posts such I personally will be curious with regards to how many of these people will be long term forum members or posting here on a regular basis prior to the current situation.

[Adragontattoo]

I made that thread to actually give them a chance to have a single spot to show that "Here is the people we have helped". Problem is that thread is empty and my giving them a chance makes it appear that I am possibly a shill or similar for them. Monarch you used to be a great etailer, I wanted to give you the benefit of the doubt and made a thread to assume that maybe you were jsut getting slammed by all the naysayers, instead you took the rope provided, tied a noose and started running, the noose just tightened around your neck.

[Enigma1910]

I feel as though Monarch has me at the end of that rope. Never in all my 53 yrs have I had such a bad experiance with a vendor. Truth be known, I was going to give them my business after the first of the year.

I feel like I need a shower, now.

[Adragontattoo]

Enigma hopefully this episode wont turn you off to these forums as well.

I like it here, it is fun to watch SSS in action with stuff like this.

[Monarch CSR]

I feel as though Monarch has me at the end of that rope. Never in all my 53 yrs have I had such a bad experiance with a vendor. Truth be known, I was going to give them my business after the first of the year.

I feel like I need a shower, now.

I have e-mailed you 3 times this weekend, I have been very open and honest. Many of you are under the mistaken impression I don't know what is going on behind the scense here and are pretending in the open forum like I am being paranoid. That is a mistake.

[orion25]

Monarch CSR

Since you want to continue to discuss these things in public forums lets all cut the crap. Prove you are committed to customer service!

1. Tell us why it takes so long for refunds / credits to be processed. You continusally have stated that the shill/float/fraud comments are lies. Well give us a real explanation, not some crap about a phone system upgrade either.

2. Speaking of a phone upgrade, why are wait times still so long.

3. give some specific examples of what you are doing to fix your issues. Feel free to link to other forums where you are not being "attacked".

4. Quit using the cut and paste replies that you have been using on other forums and here. State your answers in plain english and avoid the "I am not at liberty to discuss because of legal reasons" if possible. I cannot understand why you cannot discuss due to legal reasons if there is nothing illegal going on.

If you are being so open and honest why do you refuse to answer these questions, especially #1. Pinky answered #2 for you.

[Monarch CSR]

We can always hope that is the case, but in the event it's not the truth, he has initiated a charge-back as well. One way or another, he's getting his money from this company that has had his $2169 hostage for 22 days and counting.

I'm hoping the charge-back goes through because at that time we will show Monarch CSR the forum door. I'll also show his other aliases the forum door as well.

I have no other alias, I have asked several times for SSS to provide me with these names so I can find out if we have an over zealous employee on our hands. I have stated each of these times I will NOT stand for it if this is the case and that I have been open and honest with this forum. I have told SSS that if someone has undermined my efforts I will be seriously Pi**ed and I will rectify this right away. I have yet to get these names, once again it seems the sad fact is that all the way to the top of this forum the desire is to cause harm rather than do good. I seem to be the only one trying to help you folks; you are doing nothing to help me help you. You are too busy plotting. I fully expect unhappy people that is why I am here to make things right. However the extreme measures some people have gone to are down right malicious.

[Monarch CSR]

If you are being so open and honest why do you refuse to answer these questions, especially #1. Pinky answered #2 for you.

It is because I have answered these question many times.

[orion25]

I am plotting nothing, honestly I do not care enough to plot anything. Please provide me a link to where you answered #1. I have looked through the Monarch threads and have found no good explanation for holding customer's money "hostage" for weeks and months at a time.

[UnseenMenace]

I can now tell you unequivocally that Enigma's refund has been done, and is being forwarded to his credit card company. I witnessed the proccessing center appologizing to us for this one not getting proccessed when we submittied it.

For me the only question that requires attention is the one regarding Enigma's refund... having personally witnessed the applogogy from the proccessing center yourself and having stated in a public forum that the refund has unequivocally been done are you not a little annoyed that it is yet to show in his account.... what steps have you taken, are you taking regarding this situation.

[Soichiro]

Monarch CSR, you say you're here to help us, yet we've seen no proof that the customer has been helped, and you say that you have answered our questions, yet I see no answers to these questions, and you say all we're doing is plotting, but I don't really understand how you can call it "plotting". We're not plotting anything, we're discussing. We're not making up lies until you can prove to us that we're wrong. This is supposed to be a thread to help a member whose money has been held hostage for over 3 weeks, yet it has turned into a battle between Monarch and the members here because of how much offense the Monarch CSR is taking simply to people asking questions and saying things that as of now appear to be completely true. So, let's leave this thread to nothing but asking and answering questions (I would like an answer to those questions as well, especially #1 ;)), and if Tuesday comes and the OP still doesn't have his money back, then we can resume the battle :rolleyes:

[Monarch CSR]

........ but I don't really understand how you can call it "plotting". We're not plotting anything, we're discussing. We're not making up lies until you can prove to us that we're wrong.

Those who know what I am refering to know what I mean.

[Monarch CSR]

For me the only question that requires attention is the one regarding Enigma's refund... having personally witnessed the applogogy from the proccessing center yourself and having stated in a public forum that the refund has unequivocally been done are you not a little annoyed that it is yet to show in his account.... what steps have you taken, are you taking regarding this situation.

Not yet they can take from 24 to 72 hours to post.

[danteort]

i like how zero of the 32+ ppl helped, have posted in that very thread...
I posted to the thread. My issue was minor, but I did contact Monarch CSR through PMs and he answered my question, so technically speaking he helped me, so I figured I was included in those 32.

However, my post was deleted, so either I was not specific enough, I was not meant to be included in the 32, or it was thought I'm an alias of Monarch CSR. Either way, to say nobody replied is incorrect. It's just that my reply apparently wasn't applicable.

If you're not convinced that I am not an alias of Monarch CSR, you can read my review at Reseller Ratings from 10/4/06.

[dark_15]

I posted to the thread. My issue was minor, but I did contact Monarch CSR through PMs and he answered my question, so technically speaking he helped me, so I figured I was included in those 32.

However, my post was deleted, so either I was not specific enough, I was not meant to be included in the 32, or it was thought I'm an alias of Monarch CSR. Either way, to say nobody replied is incorrect. It's just that my reply apparently wasn't applicable.

If you're not convinced that I am not an alias of Monarch CSR, you can read my review at Reseller Ratings from 10/4/06.
danteort:
Go ahead and re-post how your were helped in the other thread... it may have been accidentally deleted.

To everyone else posting in this thread:
Tollhouse has already addressed this once... and I'm going to restate it again:

If you are not involved with the issue, do not post in here. This is an ongoing issue between Enigma, Monarch CSR, and SSS. Give them all some time to sort this out and it will get done. Cluttering this thread with confrontations does not contribute to the issue and will only make things worse.

I say it again:
If you are not involved with the issue, do not post in here.

[Silversinksam]

I have e-mailed you 3 times this weekend, I have been very open and honest. Many of you are under the mistaken impression I don't know what is going on behind the scense here and are pretending in the open forum like I am being paranoid. That is a mistake.

Why don't you be open and honest and tell us why Enigma1910's $2196.64 has been held hostage for OVER THREE WEEKS, He cancelled his order 2 hours after he placed it, you issued enigma1910 a cancellation number (cancel order #5923XX) and he's still been waiting THREE WEEKS FOR A DAMN REFUND.

The mistake is that you've held his money for THREE WEEKS. THIS IS NOT KOSHER. That's great that you emailed him three times after I've hounded you all week, where were you three weeks ago when this refund should have been taken place then. Many times people have asked and you have yet to give a factual representation of how this happened, or why it happened. What is clear is that Enigma1910 seems to be not alone, and this seems to be a common problem from reading the Resellerrating complaints (http://www.resellerratings.com/seller2079.html). Just on Page one of Monarch Computer Systems Resellerratings evals I see no less than 2 people that waited a month or longer to get a refund, both these people appeared to have to undertake the Credit Card chargeback process. That's just page one for God's sake.

What the hell is going on at Monarch? Why are you treating your customers like dirt?







I posted to the thread. My issue was minor, but I did contact Monarch CSR through PMs and he answered my question, so technically speaking he helped me, so I figured I was included in those 32.

However, my post was deleted, so either I was not specific enough, I was not meant to be included in the 32, or it was thought I'm an alias of Monarch CSR. Either way, to say nobody replied is incorrect. It's just that my reply apparently wasn't applicable.

If you're not convinced that I am not an alias of Monarch CSR, you can read my review at Reseller Ratings from 10/4/06.


Your post was soft deleted because it contained no specific information at all, NONE, no how, no why and no when.

The thread clearly states the conditions a person must meet to be required to post in that thread. The thread CLEARLY states, ALL OTHERS WILL BE DELETED ON THE SPOT, as shown below in a repost of the first post.


Monarch CSR helped you? Please post here!

If and ONLY IF Monrach CSR has helped you resolve an issue, please post here.

DO NOT SPAM THIS THREAD!

I will report every single post (and Ill take the heat for doing it) of people who come in here to bash Monarch.

Please ONLY post in this thread if Monarch or Monarch CSR has helped you resolve your issues.


(Thelemac, SSS, Luta, Oni, Krag and anyone else I missed; Please allow this thread to remain open so that it can be free of the bickering and finger pointing of the other two threads.)


http://smiley.onegreatguy.net/update.gif BY SILVERSINKSAM:

This thread after Tollhousefrank's post below is OFF LIMITS TO ANYONE THAT HAS NOT HAD THEIR MONARCH ISSUES RECTIFIED. Any flames, and anything but people posting that their Monarch issues have been resolved, please list all details of how you were helped or how the matter was resolved via Monarch CSR's intervention, all others will be deleted on the spot.

[Monarch CSR]

Silversinksam...............

Such hostility from a forum admin. Sad really.. As I have told you no less than 4 times already. Running a forum does NOT give you the right to a customers’ account information. It is obvious you have a hard time with this as you are using your forum to get your aggravation out by attacking me. However all you are doing is showing your true nature. Now you are attacking members here, I suppose that only applies to the ones not in your "inner circle" I can't say it enough folks. I am NOT here for a fight and I will not engage in one.


Perhaps maybe now you folks are getting a small idea of what is going on behind the scenes???

[TollhouseFrank]

Monarch.... Maybe you should remember one thing....

Look after your own glass house first, before throwing stones at ours.

[Monarch CSR]

Monarch.... Maybe you should remember one thing....

Look after your own glass house first, before throwing stones at ours.


Been trying to my friend, but this is the type of thing I get in return. I feel good about the people I have helped, the inner circle people have their own agenda and that is their problem. I have yet to throw the first stone, I have picked some up and threw them BACK, but I am not getting drawn into the fights that some wish I would. I know the truth and so do many others.

[Silversinksam]

Such hostility from a forum admin. Sad really.. As I have told you no less than 4 times already. Running a forum does NOT give you the right to a customers’ account information. It is obvious you have a hard time with this as you are using your forum to get your aggravation out by attacking me. However all you are doing is showing your true nature. Now you are attacking members here, I suppose that only applies to the ones not in your "inner circle" I can't say it enough folks. I am NOT here for a fight and I will not engage in one.


Perhaps maybe now you folks are getting a small idea of what is going on behind the scenes???


If a customer of Monarch, that's a member here asks for my assistance, THEY GET IT, the only thing I'm outraged about is Monarch screwing their customers. Having a refund owed for over THREE WEEKS is an outrage.
I do not expect Monarch to provide me customers account information, if the customer provides me this information that is how and why I have it.

You have yet to see my true nature, ask any vendor that I have had in my line of sight about that.

If you need assistance with a vendor issue, I'll be happy to help.


Been trying to my friend, but this is the type of thing I get in return. I feel good about the people I have helped, the inner circle people have their own agenda and that is their problem. I have yet to throw the first stone, I have picked some up and threw them BACK, but I am not getting drawn into the fights that some wish I would. I know the truth and so do many others.

You threw the first stone when you held Enigma1910's $2196.96 hostage for three weeks and counting. Enough said.

Your resellerrating went from a 8.60 to a 4.90 in a few months, so again I will ask, what the hell is going on at Monarch Computer Systems?

[Wicked Klown]

Ok first Sam is not a Admin, notice how it says Moderator under his name. Secondly the member here gave Sam the go ahead to help, which means he has the right to know all the info. To tell the truth I kinda feel sorry for you Monatch CSR, having to work for such a bad company. If it were me I would be looking for another job, rather then gonig down with the ship. Now why don't you take the 5 minutes needed and answer these questions.
1. Tell us why it takes so long for refunds / credits to be processed. You continusally have stated that the shill/float/fraud comments are lies. Well give us a real explanation, not some crap about a phone system upgrade either.

2. Speaking of a phone upgrade, why are wait times still so long.

3. give some specific examples of what you are doing to fix your issues. Feel free to link to other forums where you are not being "attacked".

4. Quit using the cut and paste replies that you have been using on other forums and here. State your answers in plain english and avoid the "I am not at liberty to discuss because of legal reasons" if possible. I cannot understand why you cannot discuss due to legal reasons if there is nothing illegal going on.
Lastly kind sir it's a good idea never to enter a fight you can not win.


Edit I know the truth and so do many others.
As do were anyone can read it on ResellersRating. I'm sure most of us here have read the post there, of people waiting up to 3 months for a refund.

[Monarch CSR]

You have yet to see my true nature, ask any vendor that I have had in my line of sight about that.

Finally got the guts to take your threats public? Good for you, or maybe bad for you...hmmmm

:clap:

[Wicked Klown]

Finally got the guts to take your threats public? Good for you, or maybe bad for you...hmmmm

:clap:



oohhh bad move. Also I wouldn't speak too much about having the guts to post. After all you still have 4 unanswered question.

[Captain Newbie]

Children, please back into your respective corners and remember our rules.

Additionally, all involved should remember that this is a discussion not a flame fest :mad: and that this thread is about problem resolution, not throwing hand grenades.

Thanks.

[Monarch CSR]

Children, please back into your respective corners and remember our rules.

Additionally, all involved should remember that this is a discussion not a flame fest :mad: and that this thread is about problem resolution, not throwing hand grenades.

Thanks.

Thank you for the level headedness Captain, however I am afraid the people who are posting are not interested in problem resolution. I and the people who have benefited from my help know what reality is. These people are too upstanding to act as these others have. It is fine, I know the good that has been done so I don't regret for a second being here.

[cornbread]

Thank you for the level headedness Captain, however I am afraid the people who are posting are not interested in problem resolution. I and the people who have benefited from my help know what reality is. These people are too upstanding to act as these others have. It is fine, I know the good that has been done so I don't regret for a second being here.

My first post in this thread, but like many others I've been following it closely. I'm not here to flame, so don't try to turn it around like a flame.

All I wanted to ask is still you have yet to answer the questions that have been asked of you. If you REALLY want to prove your point, quit turning everything around and answer the simple questions addressed to you.

All I see are excuses. :-/

1. Tell us why it takes so long for refunds / credits to be processed. You continusally have stated that the shill/float/fraud comments are lies. Well give us a real explanation, not some crap about a phone system upgrade either.

2. Speaking of a phone upgrade, why are wait times still so long.

3. give some specific examples of what you are doing to fix your issues. Feel free to link to other forums where you are not being "attacked".

4. Quit using the cut and paste replies that you have been using on other forums and here. State your answers in plain english and avoid the "I am not at liberty to discuss because of legal reasons" if possible. I cannot understand why you cannot discuss due to legal reasons if there is nothing illegal going on.
Lastly kind sir it's a good idea never to enter a fight you can not win.

Answer these, the floor is yours. No excuses.

[Super Nade]

Members, please refrain from personal attacks. The next person who tries to start a flame war will be handed a 3-day vacation. If you cannot be civil, please do not post. I think the staff (seniors and mods) are tired of putting out the flames.

This will be the only thing I say before taking action against errant posts/members.

Thank you for your co-operation.

S-N

[Wicked Klown]

Ok guys please remember he is no longer allowed to post here or see this thread. In this forum we do not speak about those that can not defend themsleves. Seeing as Mr. Monarch CSR has been ban, please respect the forums golden rule and not speak of him.

[Silversinksam]

At this point we are locking Mr Monarch CSR out and we do not welcome any Monarch reps at this forum.

If Enigma1910 has been given a refund of $2196.96 after three weeks of waiting, great. But Enigma1910 has requested his financial institution to initiate a charge-back in the event that Monarch Computer Systems has not refunded his $2196.96

I will now BANISH Monarch CSR and his three other KNOWN aliases from this forum.

Monarch, I hope you get your act together and I hope you treat your customers better than you have. Our members are the lifeblood of your existence, you need them more than they need you, especially when you treat customers like dirt, making them wait weeks for a refund. they will go elsewhere, your not the only vendor in town.

REMEMBER, You held Enigma1910's $2196.96 for 3+ weeks and counting

REMEMBER, You caused your Resellerrating to plummet from a 8.65 to a 4.90

I hope you change your course before it's to late.




I will open up this thread for Enigma1910 so he can state if and when he gets a refund to post, or a credit card chargeback. But we are done talking, talk is cheap. Enigma1910 wants his $2196.96 back.

[Enigma1910]

I have been refunded. Monarch CSR has told me in an email that my posts on this forum, nor the posts of anyone else here, had a thing to do with me getting the refund I was owed. I disagree strongly with this. I found this forum through my web searches for help when I was ignored by Monarch Computers. To Monarch CSR's credit, he was here and was the only one from Monarch to help.

To SSS, you are a true consumer advocate, and I wish to publicly extend my heartfelt thanks for your assistance. To the senior members of this forum, I say thank you for your behind the scenes help, and to everyone who posted in this thread with offers of help and advice, thank you. Many people have been reading this thread and your posts have had an impact.

Let this be a valuable lesson to everyone. Know who you're dealing with before making an internet purchase. research the company on the various vendor sites. My mistake was trusting this vendor from previous good experiance with them. Things can change very quickly as we've all discovered.

I ask the admins of this forum to allow Monarch CSR back to open his thread if he chooses to do so. This really is not the place, though. That's between Monarch CSR and OCF. Monarch has a forum, but customer service complaints are not welcome there.

Everyone has made me feel welcome here, and I plan to stay as I've looked the forum over and like what I see. I've even posted in another thread outside of this forum. I want to become a contributing member and possibly offer help to others as I've been helped.

Monarch CSR, good luck turning your companys reputation around.
I really do hope you make it.

[Silversinksam]

I have been refunded. Monarch CSR has told me in an email that my posts on this forum, nor the posts of anyone else here, had a thing to do with me getting the refund I was owed. I disagree strongly with this. I found this forum through my web searches for help when I was ignored by Monarch Computers. To Monarch CSR's credit, he was here and was the only one from Monarch to help.

To SSS, you are a true consumer advocate, and I wish to publicly extend my heartfelt thanks for your assistance. To the senior members of this forum, I say thank you for your behind the scenes help, and to everyone who posted in this thread with offers of help and advice, thank you. Many people have been reading this thread and your posts have had an impact.

Let this be a valuable lesson to everyone. Know who you're dealing with before making an internet purchase. research the company on the various vendor sites. My mistake was trusting this vendor from previous good experiance with them. Things can change very quickly as we've all discovered.

I ask the admins of this forum to allow Monarch CSR back to open his thread if he chooses to do so. This really is not the place, though. That's between Monarch CSR and OCF. Monarch has a forum, but customer service complaints are not welcome there.

Everyone has made me feel welcome here, and I plan to stay as I've looked the forum over and like what I see. I've even posted in another thread outside of this forum. I want to become a contributing member and possibly offer help to others as I've been helped.

Monarch CSR, good luck turning your companys reputation around.
I really do hope you make it.

I'm glad you got your refund and we appreciate your kind words.

At this time Monarch reps are not welcome at this forum, this could change if they clean up their act.

I honestly don't know why Monarch Computer Systems has treated you and so many others like dirt, but in the end you got your $2196.69 back, albeit after more than 3 weeks, being refunded is all that really matters, next time, try Newegg or the smaller outfits like Tankguys or Jab-Tech and the like, these companies actually care about their customers.

[Silversinksam]

I love monarch. Trey, Sterling, Matt, Joe, Traci, and Dave have always been there to help me out. Whether it was getting a better price on a system or helping me out with an RMA they were always there for me. They refunded a purchase for me right after i asked.

On top of that, when i RMAed the 7900GT that had memory problems, they sent me back a 7950GT!

I see all of these messages about how bad monarch does business, but I view them on the contrary. I look to buy from them before i even look at newegg or zzf because i know i can just call one of them up on their cells to get me a better deal.

Anyway, I just wanted to share my multiple positive experiences I've had with Monarch.

Thanks.

EDIT: i just re-read the first post and I just got ****ed off. Please, theyre not scamming you. Please.


http://smiley.onegreatguy.net/update.gif http://smiley.onegreatguy.net/update.gif

Great, Now this member contacted me saying Monarch allegedly owes him several hundred dollars, he claims to have RMA'ed 3 items and got no refund or returns.

Since he's a minor and it apparently was his mothers credit card, I advised that his mother is the one that needs to call Monarch and try all avenues of remedy to get a return or refund if that is owed, if that fails, call her credit card company and initiate a charge back. If the story he told me is true, then the credit card company should be able to handle this for his mother.