Hi-Speed Internet keeps on crapping out

[Frodo Baggins]

I have Roger's Cable Lite internet at home. Every once in a while (at least a few times a day), the internet stops. What I have to do is unplug both the router and the modem, plug in the modem -- wait until it starts up, then plug in the router.

I was told to do that once by the Roger's people -- because of some disyncronization between the two machines.

But now I'm required to do it ALL the time. Why?

[xsimatrix]

is your router wireless? Is the firmware on the router up to date? Is the machine running Sp2 (if it is a wireless router).

[dumpa]

Are you sure it's not your signal knocking your modem offline?

Most of the time you can get signal info by going to
http://192.168.100.1

[Oper8or]

Are you sure it's not your signal knocking your modem offline?

Most of the time you can get signal info by going to
http://192.168.100.1
Where did you find this link? Just asking. I looked in the documentation for my surfboard and didnt find that. :(

[dumpa]

Where did you find this link? Just asking. I looked in the documentation for my surfboard and didnt find that. :(

It's the most common URL for modem signal pages. Did it work for you? It should work fine with any Surfboard.

EDIT: Well I guess that did not answer your question. I learned about it on dslreports.com 5 years ago.

[Cheator]

Do you live in a very populated area? I know a few people in town that have the same issue with rogers, but its mostly due to severe traffic and the server hiccuping all the time.