Geil RMA process. I am sick of them

[stompah]

I have a nice stick of lifetime warranty Geil RAM that has started throwing errors over half a year ago. I have sent multiple emails AND called 4 times. When I talked to someone I got an RMA number and a promise of them emailing the RMA form which I need to have. I never get the RMA number.

This has gone on too long. Tomorrow I will give them a good talking to on the phone. I am just putting this up here for those who consider buying RAM from them and wanting to know aout warranty issues.

Thanks

[muddocktor]

stompah, you might also slip a PM to SSS about your problems too. He has had success in the past with companies that screw around too and might be able to help light a few fires under some backsides and get the wheels rolling.

I do appreciate the warning though. Geil sounds like someone I don't want to have to try to deal with in the future if they treat everyone like you are getting treated.

[Mycobacteria]

is this the same as g skill? my friend sent his g skills and didnt get his RMA for almost 2 months!

[stompah]

muddocktor, I dont think they are maliciously treating me this way. I really hate to say this, but everytime I talk to someone there their english is so poor I have to repeat my email address a dozen times literally. It seems to be the case of a very poorly organized business.

Tommorrow is my day off I will spend the time to call them.

[muddocktor]

You know, it seems to me that as big and smart as these companies are supposed to be, they would go ahead and hire some people that natively speak the country's language to handle RMA and PR issues in their major markets such as North America and Europe.:shrug: It would be in their own best interests because they could get issues such as yours taken care of quickly instead of it ending up making a poor impression on their customers. I imagine that after you get this taken care of, it would be a cold day in hell before you would consider buying Geil products again, precisely because of the issues you have run into. The best product in the world is nothing if you can't get support after the sale and communication skills are needed in order to give proper support.

[Pinky]

... but, they're not interested in repeat business. If they were this issue would not have existed. They play the odds game (only a certain % of your customer base will ever need support, so make the token effort and nothing more to help them).

A pattern in support started to form several years ago as a result of the types of business models currently being used in the US. The bottom line is the bottom line - money. The more they make today the more the execs and shareholders (who pay the execs) make today. The more they outsource the lower the overhead. They'll tick-off every non-pakistani/indian customer that calls for help. But who cares about tomorrow when today is so green? :rolleyes:

It's capitalism at its current best, the logical ends of the current system's means.

[redrumy3]

weird when i did a rma with geil it was pretty quick but this was about 2 years ago so i dont know about now and as for the person with gskill i did one recently like 5 months ago and they were super fast.

hope you get this settled , good luck

[iceage]

A cust service rep with excellent language skills would demand more pay. As Pinky implies, they're paying some guy minimum wage (for that country) to pick up the phone.

An automated phone loop (leading to a voicemail box if you're lucky) would probably be implemented tomorrow if it was cheaper than the minimum wage dude. Although I suppose someone has to check the voicemail eventually.

[SteveLord]

ive done RMAs with Corsair and GSkill......both superfast.

[stompah]

It was a Cali # that didnt seem to beep as if it was forwarded.

Guys I will be honest with you, I have had enough stuff on my plate that this has been put on the back burner. Hopefully tuesday will leave me some time to call.