Test Drive: Unlimited Registration

[thideras]

Ok, lets start explaining this:

I purchased TDU online awhile back, installed and registered no problems. I also registered this on my laptop since I game on it often. Recently, my Windows install (on my desktop) was acting up and it was time for a re-install. Upon reformatting and re-installing all my programs, I wanted to fire up TDU and relax. It came up with the registration windows (remember, bought it online), and it asks for the key. I put it in, it contacts the servers and tells me I've activated too many times.

First thing I do is check Atari and Digital River's site to find a number I can call to get this problem resolved (like with Windows registration). I find none. I also learn that the only way that I can talk to either of them is through e-mail. I have no problem with this, I sent out the email over a week ago (sent April 16) and have only received a confirmation email a week after I submitted it. As of now, I have no email from them, I've checked filters and auto sorters in Outlook and our Barracuda system. I have submitted another request asking about the status of the previous ticket and asked why I have not been able to talk to someone.

Here is the first email I got:

Dear Corey,

Thank you for contacting Atari Customer Support. Case #0001359X has been created and an Atari Customer Support Representative will respond to you.

Please do not respond to this email.

In the meantime, we invite you to visit our forums at *their forum*

Thank you,

Atari Customer Support

With my ticket submission today, I received a confirmation email immediately!!

Dear Corey,

Thank you for contacting Atari Customer Support. Case #0001431X has been created and an Atari Customer Support Representative will respond to you.

Please do not respond to this email.

In the meantime, we invite you to visit our forums at *their forum*

Thank you,

Atari Customer Support
So, what do I need to do to get this game registered?! I knew I should have bought the one in the stores...:mad::mad::mad:

Let me say, as of now, I am VERY disappointed with Atari Customer Support...

[hUMANbEATbOX]

so what's the question?

have you had a look around their forums like they suggested? maybe someone already went through this and posted about it.

[thideras]

so what's the question?

have you had a look around their forums like they suggested? maybe someone already went through this and posted about it.
Sorry, edited, just refresh the page (I edit the page quite a few times, I added the question after I saw I didn't have it >.<). I checked out the forums, didn't really see any answers. I'll try posting there when I get off work.

[deathman20]

It was an automated message thats all. You'll have to wait til one of the service reps gets to you thats it.

And when they mention please check out our forums, usually its referring to enjoy the forums, if theres like a issue of the game itself or in the game thats causing you problems you might find it there. Its there typical BS.

Its the waiting game most places are great and get back to you very quickly. Yes thats sometimes a downside with online downloads of games. 2-4 registrations of the game and boom, every time you want to reinstall it or anything you'll have to go to there site and request a reactivation of your key.

[jstutman]

Well at least you saved the file :)

They give you a link that what last 24 hours? I think it extends for like a week if you pay them an extra $$$$

"oh looks like they sell download insurance now" :beer:


My serial # or unlock code is not working?

First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code by clicking here. If it is still not working please contact our Customer Service.

Product/Technical Support by Email

pskoglund@digitalriver.com

[thideras]

It was an automated message thats all. You'll have to wait til one of the service reps gets to you thats it.

And when they mention please check out our forums, usually its referring to enjoy the forums, if theres like a issue of the game itself or in the game thats causing you problems you might find it there. Its there typical BS.

Its the waiting game most places are great and get back to you very quickly. Yes thats sometimes a downside with online downloads of games. 2-4 registrations of the game and boom, every time you want to reinstall it or anything you'll have to go to there site and request a reactivation of your key.
I got back from work today and they sent the email, probably lost the other one.




Well at least you saved the file :)

They give you a link that what last 24 hours? I think it extends for like a week if you pay them an extra $$$$

"oh looks like they sell download insurance now" :beer:


My serial # or unlock code is not working?

First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code by clicking here. If it is still not working please contact our Customer Service.

Product/Technical Support by Email

pskoglund@digitalriver.com Yes, I have the original download on my external drive so I don't have to download the entire game.

When I activate, it tells me basically I've activated too many times.




I just got off the phone with Digital River, and I'm still very angry. When I called, I was calm, but this person knew nothing about what needed to be done, even after I explained the situation about 5 times (not kidding). I told him that when I activate it gave me the you've registered too many times error. He kept insisting that they were going to let me redownload the program...which I had on file. I had to explain many times that I'm at the activation window and it is giving that error. I also told him that it had a manual activation section. He then tells me that he can read me the code, and reads the promotional code that was emailed to me when I bought the game. I click unlock and it tells me "invalid format". Meaning that the code he is reading me is not meant for that box...I told him that there is a request code that has about 32 alphanumericals in it, he never asks for it. If you've done a manual activation with Microsoft, there is the code you read them, and they read one back. That is what that manual activation is for in that window. After 25 mins of trying to talk to this guy, he forwarded to me who would know more about this problem.

Different guy, knew his stuff good, quick responses etc. Read me two new activation codes, but they just gave the "invalid serial/ID". He said he put in a ticket to get this problem resolved and it should be fixed within 2-3 business days.

I know the first guy was really knew, kept putting me on hold to talk to his supervisor, etc. The second guy was on top of it.

Now just waiting on the email...*sigh*