Saitek Customer service

[IKIKUINTHENUTZ]

Ive sent Saitek an email regarding replacement keys for my keyboard because it was my fault for melting them and because my warrenty has expired. I sent email late at night asking if they were kind enough.

From: .... .....
Sent: 19 May 2007 20:09
To: support@saitekusa.com
Subject: Saitek Eclipse 2 Keyboard Key replacement issue

Hi, I have been using your company's products for years and lately I have a
dilemma hoping you guys will be kind enough to help me replace some keys.

I was cleaning the Saitek Eclipse 2 and took out every single keys. After I was done cleaning every individual key, I had left them under a heat lamp to dry out like always. Sadly this time I had accidentally set the temperatures above average from I regularly use. Some keys were damaged and some keys are fine. I was wondering if you guys would be nice enough to replace the damaged keys. My Warranty is over however I am not sending in the keyboard, I only need the individual keys of the damaged ones.

The keys I need are: T, A , [{ , P , 6^ , G, W, N, E, K

Thank you for your time, I would like to get a response and a replacement keys.

I am a long time customer
Sincerly
.... ....



Hours later, I looked into my inbox and saw this

From : Helpline <helpline@saitek.com>
Reply-To : helpline@saitek.com
Sent : Monday, May 21, 2007 7:18 AM
To : ........................
Subject : RE: Saitek Eclipse 2 Keyboard Key replacement issue

| | | Inbox


Hi,

That’s no problem, email me your address and ill have the keys sent out!



Best Regards
Sean Lannon
Tech Support
Saitek UK

[freakdiablo]

Wow, thats pretty fast. I wonder if they'll bill you.

[Vipersfate]

Wow, that's great support. I wonder if I could get some keys replaced for me Saitek Keyboard.

[jivetrky]

I can say that the US support is also very good. I've had some weird bad luck with my saiteks 1's. 2 times I have had to have them replaced because the controller went bad. When I would click on a key, another letter would show up, or it would create infinite keypresses.

Well the first time I contacted them and they gave me an address to send it, and I got the replacement back in about 2 weeks round trip.

The second time I sent them an email basically saying...uhhh it's doing it again! (and on a different system). They quickly and easily said send it in and we'll replace it.

They were very nice and very quick about things. Definitely good CS in my book!

[IKIKUINTHENUTZ]

I just came home today and there it was in the mail, my Keys!! All of the damaged ones I needed to replace :D