Having trouble viewing internet page

[Stoner51]

I am having this strange problem trying to view golfsmith.com. I can't on eiher computer in my house. I called them(golfsmith) and they were not aware of any problems. Anybody have a clue what I did?
Steve

I tried to ping the wbsite from my computer and it says 100% packet loss

[dudleycpa]

I just checked the site and no problems here.

[Stoner51]

yeah I can't view it from any computer at my house. Reflashed router fimware checked norton settings nothing sticks out. but it sucks.

[dark_15]

What does a traceroute say?

Run this command below in a command prompt and post the results here:

tracert -d golfsmith.com


Your results should look something like this:


[Tank] C:\Tank$ tracert -d golfsmith.com

Tracing route to golfsmith.com [168.215.175.5]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 10.46.8.1
2 9 ms 9 ms 8 ms 10.43.32.1
3 11 ms 8 ms 9 ms 24.29.161.97
4 16 ms 14 ms 16 ms 65.25.128.189
5 25 ms 23 ms 23 ms 24.95.81.213
6 29 ms 28 ms 30 ms 4.78.216.13
7 31 ms 30 ms 30 ms 4.69.132.210
8 51 ms 39 ms 50 ms 4.69.132.214
9 39 ms 49 ms 39 ms 4.69.132.33
10 64 ms 57 ms 68 ms 4.69.134.21
11 * * * Request timed out.
12 63 ms 58 ms 59 ms 4.68.63.10
13 59 ms 58 ms 59 ms 216.140.4.169
14 64 ms 59 ms 63 ms 216.140.4.157
15 72 ms 71 ms 71 ms 216.140.48.18
16 73 ms 65 ms 62 ms 168.215.175.5

Trace complete.

[Stoner51]

I ran the command and then it disappeared so I could not copy it, but 13-30 timed out. I have two computers in my home. If I run traceroute from my router to golfsmith I get the same result. Router can't find it either. I called charter my ISP "we don't block any websites." I have emails from where I have ordered in the past saved, and try acces the site from them with no luck.

[dark_15]

Go to start -> run and type the word 'cmd' (minus quotes) and that will give you a command prompt.

Re-run the command I gave you:

tracert -d golfsmith.com


We need to see the results so we know where the communication is being dropped.

[Stoner51]

how do I copy the results? and then post

[Captain Newbie]

how do I copy the results? and then post
On XP you highlight the text, right click, and select Copy, if I recall correctly. The output'll look something like this (this was done on my Linux box, but you'll still get the point). You'll be typing tracert instead of /usr/sbin/traceroute (only Microsoft could rename it in a useless way).
doug@piper ~ $ /usr/sbin/traceroute golfsmith.com
traceroute to www.golfsmith.com (168.215.175.5), 30 hops max, 46 byte packets
1 192.168.1.1 (192.168.1.1) 0.216 ms 0.219 ms 0.168 ms
2 <deleted>
3 <deleted>
4 so-7-1-0-0.BB-RTR1.LAX01.verizon-gni.net (130.81.17.145) 16.917 ms 16.431 ms 16.197 ms
5 eqix.lsan.twtelecom.net (206.223.123.36) 16.265 ms 16.374 ms 19.143 ms
6 66.192.251.26 (66.192.251.26) 15.782 ms 15.241 ms 17.175 ms
7 dist-01-so-1-0-0-0.ausu.twtelecom.net (66.192.246.24) 53.495 ms 54.318 ms 52.944 ms
8 hagg-01-ge-0-3-0-510.ausu.twtelecom.net (66.192.253.161) 53.018 ms 55.190 ms 54.078 ms
9 207-114-255-190.static.twtelecom.net (207.114.255.190) 53.515 ms 54.154 ms 52.978 ms
10 * * *
11 *
The entries marked <deleted> were done so for pure paranoia purposes, but they should be machines somewhere on your ISP's network.

The entries marked with "*" indicate that traceroute didn't get a response -- probably the end of the line. The "-d" option will enable socket-level debugging for lots of gory details.

[Stoner51]

The photo is too big to upload. How do I shrink the size?

[Stoner51]

Here it is57376

[Captain Newbie]

The photo is too big to upload. How do I shrink the size?
Uhhh, you can copy and paste out of a command-line window...no need for a screenshot.

[Captain Newbie]

Just checked with my browser. No issues here.

Are you sure you don't have a browser issue?

[thideras]

Just checked with my browser. No issues here.

Are you sure you don't have a browser issue?I don't think it is a browser issue because he is not able to ping or tracert the site...spyware?:shrug:

[Captain Newbie]

I don't think it is a browser issue because he is not able to ping or tracert the site...spyware?:shrug:
Perhaps. Or there's a name resolution problem at his ISP? Quite mysterious.

[Stoner51]

ran norton and found nothing. I have two computers. same problem. Pretty sure it is not spyware.

[thideras]

ran norton and found nothing. I have two computers. same problem. Pretty sure it is not spyware.If I remember correctly...Norton does not scan for spyware...use Spybot Search and Destroy and Adaware.

If you want a complete how-to on removing spyware (if you find out it is indeed spyware), you can use this thread:
http://www.ocforums.com/showthread.php?t=497648

[Stoner51]

Does not work with IE 7 or firefox.

[thideras]

I can't on eiher computer in my house.I feel stupid, but I just realized that you have tried two computers with the same result. See if a neighbor can access the site. That will help you eliminate either something on your end, or your ISP.

[dudleycpa]

Maybe it's a window problem. Maybe the LMhost file is corrupt(?)