Corsair Ram

[Sinster]

I had some Corsair ram go south on me.. No biggy I will just RMA them. I go through all the procedures to get a RMA. I ship my defective ram out via FedEX. Corsair Receives it at 0930 Friday morning. Great they will be able to ship it out Monday or Tuesday at the latest.. Well that didn't happen the ended up shipping it out Thursday damn UPS ground and it won't be getting to me until Wednesday Sept. 5th. Here is the portion of the e-mail Replacement parts will be shipped at by Ground Service for the US West Coast, 3-day service for US Midwest & East Coast and UPS Expedited Service for International customers. . I'm not impressed with Corsair returns. Damn A-Data did 10x better than Corsair

[SteveLord]

I don't get it. Whining over 2 day delay? And so what if they did ground? You expected Next Day AM ?

[Sinster]

I don't get it. Whining over 2 day delay? And so what if they did ground? You expected Next Day AM ?

Yes I am whining over 2 days. It's called customer service. If you say you are going to do something it better be done. Your ISP gives you a time between 11-2 and they show up at 4... you are telling me that you wouldn't whine about.. When you go to a restaurant you place your name on the waiting list and they tell you it's going to be 20 minutes but it ends up being 2 hours.. you are telling me you're not going to whine.. Please..

[Hazaro]

Monday was Labor Day?

[SteveLord]

Yes I am whining over 2 days. It's called customer service. If you say you are going to do something it better be done. Your ISP gives you a time between 11-2 and they show up at 4... you are telling me that you wouldn't whine about.. When you go to a restaurant you place your name on the waiting list and they tell you it's going to be 20 minutes but it ends up being 2 hours.. you are telling me you're not going to whine.. Please..

Its called customer service, not divine customer service.

My internet being down another day is not the end of the world. Calling and requesting credit would net me a dollar and change...not worth the time invested.

If after 20min at a restaurant, they told me it would be another 100min, I would leave. Whining and causing a scene would only embarrass myself...and get me nowhere and ruin everyone else's evening in the process.

Thats my take on it. The "customer is always right" attitude is taken too far too often. The customer doesn't believe in mistakes or delays that happen behind the scenes, sometimes not on the fault of the vendor. I once saw a woman make a scene at a pizza place, because she said her kid claims there is a "finger print" in her pizza. Which happened to be a deflated air bubble.

And having 1 incident, doesn't automatically mean they are terrible. The same concept applies to all computer hardware. Sometimes amongst all the great feedback and rave about a product, you get the DOA.