- Joined
- May 27, 2007
- Location
- Valley Center, CA
ok so a while back i posted this but it didn't get a lot of attention... so here it is again.... maybe the newegg rep here can acually help this time
around christmas last year i ordered a computer for my familiy on my moms credit card... (this was durring the storm in seattle with like 100mph winds) .. i placed the order, checked back a few days later to see what was up because i usually get what i order in 2-3 days ( i live in San Diego), only to find out that i had no order history of it, that was ok, so i decided to "re-order" my entire order. 3 days pass and i get my order ( 1 HP with a E6300 2 gigs of ram and a 19" monitor) it's all good... 6 months pass and i go back to newegg and see something that is a good deal (not entirely uncommon) so i order it ... check back a few days later still on step 1... odd... i cancel it and try again..... same story so i call newegg and talk to a rep they say that my address has a hold on it because of an unpaid item ... no big deal , yet.... i ask wat for and they tell me that i had been shipped 2 HP's and 2 19" monitors (deffinetly not) and that i had only paid for 1 set ( i find this odd seeing how you have to pay all at once for them to ship your order) i explain everything and they tell me i need proof that i only ordered 1 set.. i tell them to check my account history and they tell me that is not enough.... so now me and my family are Banned from Newegg.... any help at all from the newegg rep would be appreciated....
and i'm not saying newegg is bad or anything i mean with a company that big something is bound to go wrong it just sucks that they choose to handle it like this...
around christmas last year i ordered a computer for my familiy on my moms credit card... (this was durring the storm in seattle with like 100mph winds) .. i placed the order, checked back a few days later to see what was up because i usually get what i order in 2-3 days ( i live in San Diego), only to find out that i had no order history of it, that was ok, so i decided to "re-order" my entire order. 3 days pass and i get my order ( 1 HP with a E6300 2 gigs of ram and a 19" monitor) it's all good... 6 months pass and i go back to newegg and see something that is a good deal (not entirely uncommon) so i order it ... check back a few days later still on step 1... odd... i cancel it and try again..... same story so i call newegg and talk to a rep they say that my address has a hold on it because of an unpaid item ... no big deal , yet.... i ask wat for and they tell me that i had been shipped 2 HP's and 2 19" monitors (deffinetly not) and that i had only paid for 1 set ( i find this odd seeing how you have to pay all at once for them to ship your order) i explain everything and they tell me i need proof that i only ordered 1 set.. i tell them to check my account history and they tell me that is not enough.... so now me and my family are Banned from Newegg.... any help at all from the newegg rep would be appreciated....
and i'm not saying newegg is bad or anything i mean with a company that big something is bound to go wrong it just sucks that they choose to handle it like this...