- Joined
- Jan 17, 2004
short version:
on a 4 year plan for car deck is it true u only get 1 exchange and the plan then becomes void ? even if its only been 1 1/2 years ?
long version:
bought a car cd deck on 7-6-06. also bought the 4 year warranty plan. so my deck died and i brought it in thinking they would send it in and fix it (no big deal). well immediately they said just exchange it because they dont even carry that model anymore. so i thought ok well hopefully ill get a better one instead. so i went back looked and all they had was a higher model and it was a bit more than what i paid for mine. im thinking oh well its on them not my fault they dont carry/have a lower model for that brand. so i go back up and the lady says well this is approx 30 dollars more than what u paid. i said yeah i know thats the cheapest one u have 4 that brand. she took a few minutes looking over the recipt and then said ok ill just change the price to what u originally paid . i thought ok cool this is going easy. so she rang it up and then asked would u like to buy the 4 year warranty with this ? thats when the two trains collided for me . i thought i would have had my planned still for the remaining of the time left on it . but she said no i have to pay for a new one. so i stood there with the stupidist look on my face for a minute and then said ..uhhh can i come back and add the plan later ? she said yes u have 30 days . ok no prob ill be back one way or the other
so the question remains .. should i have to pay for a new plan ? i looked all through my paperwork they provided and it doesnt state anything about exchanges and cancellation. the thing that remotely got close was the no lemon policy. says that if your purchase defects they will repair 3 times and on the fourth they will exchange it for comparible item. no where did it say the plan would end upon exchange. my lightbulb got a bit brighter when i read that but i thought heck i didnt even get a repair just a exchange and its over .. basically i paid for a 4 year plan that lasted approx 4 months
anyone like to comment on that ?
on a 4 year plan for car deck is it true u only get 1 exchange and the plan then becomes void ? even if its only been 1 1/2 years ?
long version:
bought a car cd deck on 7-6-06. also bought the 4 year warranty plan. so my deck died and i brought it in thinking they would send it in and fix it (no big deal). well immediately they said just exchange it because they dont even carry that model anymore. so i thought ok well hopefully ill get a better one instead. so i went back looked and all they had was a higher model and it was a bit more than what i paid for mine. im thinking oh well its on them not my fault they dont carry/have a lower model for that brand. so i go back up and the lady says well this is approx 30 dollars more than what u paid. i said yeah i know thats the cheapest one u have 4 that brand. she took a few minutes looking over the recipt and then said ok ill just change the price to what u originally paid . i thought ok cool this is going easy. so she rang it up and then asked would u like to buy the 4 year warranty with this ? thats when the two trains collided for me . i thought i would have had my planned still for the remaining of the time left on it . but she said no i have to pay for a new one. so i stood there with the stupidist look on my face for a minute and then said ..uhhh can i come back and add the plan later ? she said yes u have 30 days . ok no prob ill be back one way or the other
so the question remains .. should i have to pay for a new plan ? i looked all through my paperwork they provided and it doesnt state anything about exchanges and cancellation. the thing that remotely got close was the no lemon policy. says that if your purchase defects they will repair 3 times and on the fourth they will exchange it for comparible item. no where did it say the plan would end upon exchange. my lightbulb got a bit brighter when i read that but i thought heck i didnt even get a repair just a exchange and its over .. basically i paid for a 4 year plan that lasted approx 4 months
anyone like to comment on that ?