Chat InformationPlease wait while we connect you to a Newegg representative.
Chat InformationThank you for contacting Newegg. My name is Timon. How may I assist you today?
Robert Huff: Hey timon i recently submitted a claim by phone i recived my antec 900 case damaged and i have some questions.
Timon: Proceed.
Robert Huff: The rep told me that it would take 3-5 for my claim then 3-5 shipping and she wouldn't say if i had to pay to ship it or what. I do not want to wait 2 weeks.
Robert Huff: Is there anything we can do here?
Timon: All you would need to do is wait the processing time, UPS will call you as we are investigating the matter and they will set up a pick up date as well.
Timon: No charge on your part.
Robert Huff: Alright, so the rest of my parts are going to be here tommorow and i need a case am i going to be without my case?
Timon: Until you get the replacement yes.
Robert Huff: Thats not good, i spent over 1k dollars and now i am without?
Timon: If you wish to get a claim for refund and reorder the item I can waive shipping.
Timon: This would be a faster outcome, you still do not get refunded until it has processed but at least you have your case.
Robert Huff: I cannot afford to spend anymore money especially when i am not at fault.
Robert Huff: I guess my only option is to wait it out.
Timon: I do apologize for the inconvenience.
Robert Huff: will the case be shipped when my return case is picked up?
Robert Huff: I'm not trying to take it out on you, but i expected more.
Timon: It should be in transit if not already delivered.
Timon: When UPS calls you that is.
Robert Huff: Well thanks for you're time Timon.
Robert Huff: No further questions.
Don't really know what i was wanting besides my stuff not to be broke. I guess that i really just need to wait it out like the 2 reps have said. Just sucks i spent all my money and i cannot even use my new computer till i get my new case. Depressing a little.