hafaphoto
10-21-07, 11:25 PM
Well, long story short, I had some Crucial Balistix RAM go bad on me. I RMA'd them and got some 'new' RAM from Crucial. Works ok, but the heatspreader is not making contact on on of the chips. I contacted Crucial, and they were nice enough to send me a prepaid UPS label for yet another RMA. So I pull the RAM, package it like they want it, double box it and am ready to send it back for a RMA on their dime.
But wait, where is my RMA number? :mad:
From Crucial:
Hello Eric,
Thank you for contacting us. Please write your RMA number on the outside of your package and return the product to Crucial Technology within 10 business days. A prepaid UPS label will be sent to 'myemailaddress.com', to cover the return shipping for your second RMA.
Send your return to:
RMA Dept - RMA #
3475 E. Commercial Ct.
Meridian, ID 83642
Please return the product to Crucial and package each piece individually in an antistatic bag(s) or place appropriately in the slots of ESD tray(s) and ship in any sturdy box. Please follow this process so that the product does not receive any damage while being returned. Crucial will not be responsible for damage to an improperly packaged product. Please retain shipping information, including tracking numbers, until your account or original credit card has been credited by Crucial or until you receive a replacement product. When returning any non-memory item (graphics card, flash drive, or card reader), in order to receive full credit you must also return all accessories (cables, manuals, or CDs) that shipped with the product. If accessories are missing, $5 will be deducted from your refund.
If your product has a modification that is not covered by our limited warranty, we regret that we cannot issue you a refund or replace the product.
Resellers: To avoid a restocking fee and/or refusal of your RMA, remove any labels and glue residue that you may have added to the product(s), leaving the OEM, Crucial, or Rendition labels intact.
If you have further questions, please contact our sales and support department. Try our online chat service at http://www.crucial.com/company/contacts.asp. Our hours are Monday through Friday from 7 a.m. to 6 p.m. (Mountain Time). At Crucial, we are committed to providing high-quality products and reliable service and support.
Best Regards,
Kicki Lindahl
Direct Sales and Support Representative
Tel: (800) 336-8896
Fax: (208) 363-5501
mailto:crucial.service@micron.com
AHH, I did edit my email address, but that is all. I have the UPS label and all. Well, everything but a RMA number!
WTF!? At Crucial, we are committed to providing high-quality products and reliable service and support. Yes, I am feeling the love and support.
This is worse than pulling teeth.
E
__________________
'Insert humorous statement here.' Now laugh.
But wait, where is my RMA number? :mad:
From Crucial:
Hello Eric,
Thank you for contacting us. Please write your RMA number on the outside of your package and return the product to Crucial Technology within 10 business days. A prepaid UPS label will be sent to 'myemailaddress.com', to cover the return shipping for your second RMA.
Send your return to:
RMA Dept - RMA #
3475 E. Commercial Ct.
Meridian, ID 83642
Please return the product to Crucial and package each piece individually in an antistatic bag(s) or place appropriately in the slots of ESD tray(s) and ship in any sturdy box. Please follow this process so that the product does not receive any damage while being returned. Crucial will not be responsible for damage to an improperly packaged product. Please retain shipping information, including tracking numbers, until your account or original credit card has been credited by Crucial or until you receive a replacement product. When returning any non-memory item (graphics card, flash drive, or card reader), in order to receive full credit you must also return all accessories (cables, manuals, or CDs) that shipped with the product. If accessories are missing, $5 will be deducted from your refund.
If your product has a modification that is not covered by our limited warranty, we regret that we cannot issue you a refund or replace the product.
Resellers: To avoid a restocking fee and/or refusal of your RMA, remove any labels and glue residue that you may have added to the product(s), leaving the OEM, Crucial, or Rendition labels intact.
If you have further questions, please contact our sales and support department. Try our online chat service at http://www.crucial.com/company/contacts.asp. Our hours are Monday through Friday from 7 a.m. to 6 p.m. (Mountain Time). At Crucial, we are committed to providing high-quality products and reliable service and support.
Best Regards,
Kicki Lindahl
Direct Sales and Support Representative
Tel: (800) 336-8896
Fax: (208) 363-5501
mailto:crucial.service@micron.com
AHH, I did edit my email address, but that is all. I have the UPS label and all. Well, everything but a RMA number!
WTF!? At Crucial, we are committed to providing high-quality products and reliable service and support. Yes, I am feeling the love and support.
This is worse than pulling teeth.
E
__________________
'Insert humorous statement here.' Now laugh.