View Full Version : Newegg sucks
I buy from these guys a lot. Never had a problem. But I paid for some "faster" shipping so I could get my items soon. That was on the morning of the 24th. I was hoping and paid for my items to come on the 26th. I got a little busy and forgot about them to be honest, but I just got an email that said the items were shipped out today, the 28th.
Guess I just have to call and complain in the morning.
--pak
realtadiquantu
10-29-07, 03:45 AM
There are bound to be plenty of reasons that any supplier could be delayed by, but nonetheless, you are due a refund on the rush processing or if delivery time is late, the shipping charge.
Remember, this could have happened elsewhere!
"In the battle between you and the world, count on the world."
Twigglish
10-29-07, 10:06 AM
Doesnt mean NewEgg flat out sucks. Ish happens sometimes.
thideras
10-29-07, 10:10 AM
Problems happen, they are a large company. No reason to overreact and call the whole company bad ;)
Remember: You should base the company not on the number of problems they have, but on how they solved those problems ;)
What shipping option did you choose? Also did you read the fine print with the expedited shipping?
Newegg seems to get things out faster when you use the cheapest shipping option available. I tried getting things overnight a couple times and both orders were delayed. They usually can get orders to me in 2 to 3 days with standard shipping so I gave up on trying to get rushed deliveries. They still are the first place I check for parts.
Problems happen, they are a large company. No reason to overreact and call the whole company bad ;)
Remember: You should base the company not on the number of problems they have, but on how they solved those problems ;)
Ok, so I just got off the phone with them and I was pretty much told I was SOL. I got some BS about items are not processed for 24-48 hours. Order was place wed morning and did not get processed till sunday evening and it actually has not even gone out yet as of right now.
I don't see how anyone can find this to be acceptable.
--pak
Twigglish
10-29-07, 12:20 PM
Ok, so I just got off the phone with them and I was pretty much told I was SOL. I got some BS about items are not processed for 24-48 hours. Order was place wed morning and did not get processed till sunday evening and it actually has not even gone out yet as of right now.
I don't see how anyone can find this to be acceptable.
--pak
It isnt. It doesnt necessarily make the entire company bad, but Im sure nobody agrees with the service youve gotten.
Shipping isn't everything, it's nice but unless you're willing to really shell out the big bucks for premium service, you don't always get the icing on your cake.
I do however agree that Newegg is starting to suck more and more these days. In particular I am dissatisfied with the user comments, they're terrible. Take a look at reviews on processors some time and you'll see a slew of morons quoted as saying something along the lines of "dur this quad core owns my athlon 1.6ghz [on single thread processes, due to sheer speed improvement, not cores] dur hur hur".
Ok, so I just got off the phone with them and I was pretty much told I was SOL. I got some BS about items are not processed for 24-48 hours. Order was place wed morning and did not get processed till sunday evening and it actually has not even gone out yet as of right now.
I don't see how anyone can find this to be acceptable.
--pak
Sh** happens. They offer express processing for same day shipping if you order early enough but even then they state that it's not absolutely do-able.
Ok, so I just got off the phone with them and I was pretty much told I was SOL. I got some BS about items are not processed for 24-48 hours. Order was place wed morning and did not get processed till sunday evening and it actually has not even gone out yet as of right now.
I don't see how anyone can find this to be acceptable.
--pak
They explicitly state on their site that orders are not processed for 24 - 48 hours. When you pay for faster processing that may cut it down a bit but they also say its not guaranteed.
It is strange that they didnt process it until Sunday. Afaik they dont operate on weekends.
What exactly did they tell you?
IMO they may be a bit slow with your order but that hardly means they suck..
if you pay for express processing and overnight delivery then I would be angry but I'm guessing that's not the case... Check the tracking link they give you, what date is it scheduled for delivery?
Newegg Support
10-29-07, 06:36 PM
I buy from these guys a lot. Never had a problem. But I paid for some "faster" shipping so I could get my items soon. That was on the morning of the 24th. I was hoping and paid for my items to come on the 26th. I got a little busy and forgot about them to be honest, but I just got an email that said the items were shipped out today, the 28th.
Guess I just have to call and complain in the morning.
--pak
Dear Customer,
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact me personally at alex.a.villarino@newegg.com or by phone at 800-390-1119 ext.25040 for further assistance.
Sincerely,
Newegg.com
crosshairs
10-29-07, 07:08 PM
Dear Customer,
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact me personally at alex.a.villarino@newegg.com or by phone at 800-390-1119 ext.25040 for further assistance.
Sincerely,
Newegg.com
There ya go....
Newegg to the rescue....:)
thideras
10-29-07, 07:28 PM
woah... what?What? We have our own "in house" NewEgg Support ;)
Dear Customer,
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact me personally at alex.a.villarino@newegg.com or by phone at 800-390-1119 ext.25040 for further assistance.
Sincerely,
Newegg.com
I should add this to my outlook contacts and speed dial. :)
I wish I didn't take a nap today. Ill make the call tommorow. Thanks.
--pak
SteveLord
10-29-07, 09:48 PM
Newegg advertises that 99% of orders ship in 1 day. Guess you hit that other 1% =(
Elluzion
10-29-07, 10:04 PM
with large companies like that these kinds of things will happen. SOrrrry
Lian Li
10-29-07, 10:06 PM
Newegg is the bomb!!! I ordered half of the items in my sig from them and every single item left the building the very next day and arrived within 3-5 business days.
ancalime
10-29-07, 10:42 PM
Newegg is good but it use to be better. I remember when my orders processed in an unholy 30 minutes! Now, my orders usually take at least a day or two to process. Too bad... Still A+ CS though in my book.
deathman20
10-31-07, 01:30 PM
Everything with Newegg for me, if I put in an order before 2PM CST, it ships that day, no rush shipping required. I think out of all the orders 2 didn't ship within the same day, 1 the item just went out of stock and would be shipped a day or 2 later which it did, and the 2nd one, well it shipped the following day.
Now if its shipped, and you have overnight shipping, and didn't recieve it the next day then yes theres an issue with that as long as there was no "nature" issues making it impossible for the delivery company to ship it in time.
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