- Joined
- Nov 1, 2001
- Location
- New Iberia, LA
Has anyone else noticed this very disturbing trend with Newegg the last several months? I've noticed over the last few months they have been steadily doing away with the "Standard Return Policy", which is return for refund for 30 days and return for replacement for 1 year with this "Limited 30 Day Return Policy", which is return for refund for 30 days and return for replacement for only 30 days. I went to look at hard drives just a little while ago as I have a hard drive that I think is crapping out on me and saw that just about every internal hard drive they sell now has this new policy. The only drive I saw in the 250 gig sata category that actually was covered under the Standard Return Policy was a recertified Western Digital model, oddly enough. The rest all had this 30 day junk policy. And I've noticed that it looks like they have also implemented this with most of the motherboard manufacturer's wares too. I bought a Gigabyte P965-DS3 board around 4-5 months ago and it had the Standard Return Policy on it when I bought it, but the Gigabyte P35 DS3R I bought last month was covered with this new, crappier policy.
It's a damn shame to see my favorite vendor going downhill on customer service. And I qualify this matter as a big part of customer service too. One of the reasons I shop so much at Newegg was due to the fact that if you did run into a problem with a component within the first year, you could get a replacement through them instead of having to muck around with the manufacturers, which with some of them can be a real PITA. Now, it looks like you are just SOL with Newegg with more and more parts coming under this policy. IMO, if Newegg can't provide service above and beyond what the other vendors out there can, you might as well deal with the cheapest vendor that is reliable as far as shipping parts out.
Anyways, I guess my morning rant is now over. Come on Newegg, quit phasing this policy in on more and more components.
It's a damn shame to see my favorite vendor going downhill on customer service. And I qualify this matter as a big part of customer service too. One of the reasons I shop so much at Newegg was due to the fact that if you did run into a problem with a component within the first year, you could get a replacement through them instead of having to muck around with the manufacturers, which with some of them can be a real PITA. Now, it looks like you are just SOL with Newegg with more and more parts coming under this policy. IMO, if Newegg can't provide service above and beyond what the other vendors out there can, you might as well deal with the cheapest vendor that is reliable as far as shipping parts out.
Anyways, I guess my morning rant is now over. Come on Newegg, quit phasing this policy in on more and more components.