Screwed out of $50.00 by NewEgg or Paypal

[H2]

I received an email from NewEgg today saying if I order from them and use my Paypal account I can get 20% off up to a total of $50.00 from Paypal. Offer good through 11/28/2007. The money would be deposited in my Paypal account by 1/31/2008:)

I ordered an extra complete computer system that took me about 1 hour to price it all out and send in the order. The order was placed at 2:47 P.M Pacific time with NewEgg.

1 hour later I looked at my email from NewEgg today and a big banner is splashed accross now that says OFFER ENDED. :confused:

I called NewEgg and they said PayPal ran out of funds for the special promotion and cancelled their offer 2 days early.

That is BS. :mad:

If I ran out of funds to pay for the parts that wouldn't be acceptable and neither is this.

I don't know weather to be upset with NewEgg or Paypal.

I buy $10,000+ a year from NewEgg and this is not the way to treat loyal or for that matter any customers.

I should cancel my order because it was stuff I really don't need I just wanted to loose a $50.00 kick back from Paypal.

[jcw122]

I hate PP and Ebay....I use them alot, but I've heard way too many horror stories.

[Fr3@k3r]

the paypal offer was ended by paypal around 9am this morning... so you and alot of people got screwed

[Omsion]

Another one here. :mad:
Paypal needs a kicking, and has needed it for a loooonng time.

Contact a Newegg rep and see if they can help.

[SeasonalEclipse]

Yeah, I only use pay pal on these forums since its faster then MOs. I do not really trust it with anything else.

[HousERaT]

Can the Newegg Rep please shed some light on this? What are the facts regarding this? Was it 9am PST, 12pm PST, was it completely disregarded? What's up?

Edit: I have an order pending that may be canceled based on what you tell me.

Thanks

[Elluzion]

it STATED that the offer would go until a certain date. That statement must be kept or newegg is going to have some issues. We should still be able to order (up until the 28) to receive this offer. Newegg better do something. This is total BUll

[DvBoard]

Cancel your order. That will get their attention.

[H2]

I cancelled my order with NewEgg an hour ago just so it wouldn't run through PayPal. If you can't trust PayPal with this kind of thing, I'm sure not going to trust them with my checking account. Account is now closed. I will probably regret it because of the one time per year I need it, but I hate getting screwed intentionally.



I reordered it from NewEgg with my Visa and I won't get the $50.00 but I was already told by NewEgg and Paypal that I wouldn't because Paypal cancelled the offer early.

The right thing would be for NewEgg to make good on the $50.00 or sue Paypal for breach of the add.

I'm not a happy camper.:mad:

[nd4spdbh2]

you guys realize that in the email they cover them selves...

Discounted prices and/or promo codes are valid on 11/26/2007. Once end date is reached discounted prices and/or promo codes will no longer be valid. After this date standard prices will resume and are subject to change without notice. Newegg is not responsible for typographical errors. All typographical errors are subject to correction. Offers valid only while supplies last. Use of promo codes is limited to one (1) offer per order and product. Promo codes may not be applied to multiple products within the same order or to more than one (1) item of the same product.


your getting ****ed over something that was bound to happen... they set aside an amount of money that would be paid back for each merchant, and if it was to go over they cant give any more.

and you also realize that this promo had NOTHING to do with newegg, they are just a merchant of paypal

also check the terms and conditions of this paypal 20% off
https://www.paypal-promo.com/holiday/terms.html

mainly #8
8. Restrictions: PayPal reserves the right to cancel, suspend or modify part or this entire offer at any time without notice, for any reason in its sole discretion. This offer cannot be resold or transferred.

EDIT sorry to burst your bubble, but your getting mad over somehting you shouldnt, you were to slow to get to the deal thats your fault... SORRY! :beer:

[thideras]

I PM'd the rep here, hopefully they respond.

[nd4spdbh2]

I PM'd the rep here, hopefully they respond.

like i said newegg cant do anything about it... period it was a paypal promo not newegg.

[H2]

I talked to NewEgg today before I ordeded and they said that the offer is good on any and all mechandise at NewEgg for 11/26/2007.

This is even on NewEggs Forum from their own reps. It was also posted to me and my brother from NewEgg LiveChat to the same effect.

[thideras]

I talked to NewEgg today before I ordeded and they said that the offer is good on any and all mechandise at NewEgg for 11/26/2007.

This is even on NewEggs Forum from their own reps. It was also posted to me and my brother from NewEgg LiveChat to the same effect.Screenshot it and host it so they can't just delete the thread and say "huh, there was a thread?".

I don't think NewEgg would do it at all, it is just for proof.

[nd4spdbh2]

I talked to NewEgg today before I ordeded and they said that the offer is good on any and all mechandise at NewEgg for 11/26/2007.

This is even on NewEggs Forum from their own reps. It was also posted to me and my brother from NewEgg LiveChat to the same effect.

still dont matter man... its all paypal not newegg. haha sorry!

[H2]

Well the bottom line is this.

If NewEgg is going to associate themselves with this type of activity and do nothing about it. People like us have choices!

Having someone try to weasle out of a deal because of the fine print is for attorneys.
NewEgg said the deal was on and I believed them.
They know and I know what is the right thing to do.

What I do will depend on what they do. PayPal is a done deal.

I could send a CPU to anyone on this site as I have done in the past and if they say they are going to send me $50.00 for it they do.
That's they way you do business. If they don't $50.00 won't kill me but it will finish them at Overclockers.

[nd4spdbh2]

i get where your comming from man but you musta said to your self when you got the email this morning just like i did... 20% off on everything where's the catch. sorta the saying its to good to be true... well it was :shrug::-/

i mean its sorta like ur getting ****ed cus you bought a hd that someone miss typed the price of 9.99 then only to have the place cancel the order and you complain.

[Sederien]

Well the bottom line is this.

If NewEgg is going to associate themselves with this type of activity and do nothing about it. People like us have choices!

Having someone try to weasle out of a deal because of the fine print is for attorneys.
NewEgg said the deal was on and I believed them.
They know and I know what is the right thing to do.

What I do will depend on what they do. PayPal is a done deal.

I could send a CPU to anyone on this site as I have done in the past and if they say they are going to send me $50.00 for it they do.
That's they way you do business. If they don't $50.00 won't kill me but it will finish them at Overclockers.

I've got to support this stance. Contractual obligation should mean something nowadays and I'm all for it.

...

Especially since I'm in the same boat.

P.S. That proof thing would be nice.

[vixro]

All paypal, not newegg's fault. They just advertised the deal since Paypal was going to pay for the kickbacks not them. That meant more business for newegg and it was completely paid for by Paypal. Paypal drops the deal, so it's their fault. You shouldn't be trying to hound newegg for the money, its not their fault and they aren't going to give you any.

[SteveLord]

i get where your comming from man but you musta said to your self when you got the email this morning just like i did... 20% off on everything where's the catch. sorta the saying its to good to be true... well it was :shrug::-/

i mean its sorta like ur getting ****ed cus you bought a hd that someone miss typed the price of 9.99 then only to have the place cancel the order and you complain.

Agreed. Lets just get off the consumer pedestal already.

As for Newegg reps knowing/not knowing, they themselves could have been late to be informed.

[Tyranos]

No, newegg should also be held accountable. Both parties benefited from the business, end of story. These are corporations that only do things that they can make money off of, not your buddy across the street that you should forgive and forget. It's not even about consumer vs corporate. If you had a grocery store chain and you were offered a deal by your produce supplier. If you agreed to place your next stock order with them and had it shipped using a specific freight corporation they were also doing business with, the freight company would discount you freight charges. This is obviously a ploy to garner business for both parties, because the amount of money discounted from freight is overshadowed by the potential income generated by the incentive advertised by the supplier to all it's customers. At the same time, the supplier has potential to increase business because of discounted freight costs that will be payable after shipment has been made. It's a win win for both of them. Now what would you do if your store received the ordered shipment, but no discount? Obviously the first action would be to talk to the freight company, but if you're talking about hundreds or thousands of dollars that you were supposed to be reimbursed depending on the size of your order, you'd definitely talk to your supplier and have THEM work it out for you as 1. They offered you the deal with specified conditions, 2. They may or may not have gotten your order in the first place.

[H2]

All paypal, not newegg's fault. They just advertised the deal since Paypal was going to pay for the kickbacks not them. That meant more business for newegg and it was completely paid for by Paypal. Paypal drops the deal, so it's their fault. You shouldn't be trying to hound newegg for the money, its not their fault and they aren't going to give you any.

I agree it is PayPal that dropped the ball and owes the money. I will never buy anything associated with PayPal again.

On the other hand, NewEgg advertised the sale and sent it to me.

NewEgg also is the one making the profit from the sale because of this relationship they have with PayPal.

In the state of Washington CompUSA lost a class action suit with this exact type deal 4 years ago.

Not making good on rebates of sales that went through their store from venders they used. They advertised the rebates and the courts made CompUSA pay.

I'm sure many thousands of people bit on this sale from NewEgg.

$50.00 is not a huge discount on $250.00 or more of merchandise. NewEgg has discounted many items this much in the past.

[ou_phidelt]

I can see both sides. Here is what I think would be a fair compromise; if the order was place before the disclaimer was posted they should make good on the offer. As far as anyone knew up until then people assumed it was still good. After the disclaimer was posted, fine fair enough quantities gone no harm no foul. But you better make good on the offers up until that point.

[blackjackel]

all i know is over the years I've bought close to 6k worth of stuff from newegg, and if they don't make good on this offer I'm canceling my newegg account and giving my money to some other online e-tailer from now on.

[SteveLord]

all i know is over the years I've bought close to 6k worth of stuff from newegg, and if they don't make good on this offer I'm canceling my newegg account and giving my money to some other online e-tailer from now on.

That's your loss. I wouldn't want you as a customer if you backed out of business that quick either.


Whats the defense regarding the fine print in the Terms and Conditions? I still haven't seen the angry mob address that yet.

[nd4spdbh2]

That's your loss. I wouldn't want you as a customer if you backed out of business that quick either.


Whats the defense regarding the fine print in the Terms and Conditions? I still haven't seen the angry mob address that yet.

ya serious both newegg and paypal covered their asses in the fine print, you guys have no case whatsoever and are getting ****ed over the dumbest of things. why on earth would you cancel your newegg and or paypal account. i have yet to find a better place than newegg to buy all sorts of techie goods at the prices they offer...

if you guys wanna go crazy go ahead and cancel your newegg and paypal acounts, i have NEVER had a problem with either and have been doing business with both for years now.

[blackjackel]

That's your loss. I wouldn't want you as a customer if you backed out of business that quick either.


Whats the defense regarding the fine print in the Terms and Conditions? I still haven't seen the angry mob address that yet.

the only reason i've continued to shop with newegg is that other than this mishap, I have never had any problems with them. And for someone that spends so much money on their website every year, they should at least cut them a break once in a while. I mean, many many times I see an item for 10 or 20 bucks cheaper elsewhere but decide to get it from newegg... so i know i've made them way more than the $50 that I am asking from them.

I've never asked anything of newegg before, but if i ask for a correction and they won't correct it even after my years of loyal purchasing from them then I can chalk them down to not caring much about their customer.

If I had not been such a loyal customer for such a long time, and if I hadn't spent so much money with them, i wouldn't care that much, but thats not the case.

[SteveLord]

ya serious both newegg and paypal covered their asses in the fine print, you guys have no case whatsoever and are getting ****ed over the dumbest of things. why on earth would you cancel your newegg and or paypal account. i have yet to find a better place than newegg to buy all sorts of techie goods at the prices they offer...

if you guys wanna go crazy go ahead and cancel your newegg and paypal acounts, i have NEVER had a problem with either and have been doing business with both for years now.

Because they want to look tough on their consumer high horse. These are the same kinds of people that hold you up in line at the stores demanding satisfaction regardless of their inability to understand fine print/terms/rules/importance of receipt/etc. (Still waiting on your reply to that Blackjackal)

[djrussell]

man, fine print sucks. they definitely covered themselves. i'd say that paypal is mostly in the wrong here but newegg could have handled it better. newegg advertised it and the deal ended early. i think newegg should have made some effort to alert customers of this, an email, a banner ad on the order page, anything. that would have been bad PR though.

i think you did the right thing by cancelling the order through paypal and going directly though newegg. if you pay with paypal, newegg only gets like 98% of the total. there's no reason to give paypal the business when the only incentive is gone. as far as cancelling the paypal account.... that might have been a bit extreme.

[maelstromracing]

Do y'all get mad at the newspaper or the printer of the ads we get in the mail if there is a missprint on a price? Nope. Not their fault. They gained business from you too. (The coupons have codes so the retailers know which one is bringing in the most results). Same situation. I didn't get an email from Newegg, I got it from Paypal.... Paypal's fault 100%. Yell at them and not the Egg. If you want to yank your business from them, so be it. That is your choice....

[VinnyTAMU]

I am in the same boat as some of you guys. I placed an order on 11/26/2007 @ 11:54 AM CST. When I placed the order there was no indication the the deal was dead. So concerned that I would not get the 20% return, I opened up a live chat on NewEgg's side. I stated my concerns, that PayPal might not pay up, but the NewEgg rep assured me that I got my order in on time and that I would receive my cash back come January. However seeing the order times of some of you guys it looks like I ordered after you guys, so we are getting conflicting statements. I kept a log of my transaction, and if I do not receive $50 come January I will be rather upset with NewEgg, simply because they assured me I would receive the cash back.

[nd4spdbh2]

I am in the same boat as some of you guys. I placed an order on 11/26/2007 @ 11:54 AM CST. When I placed the order there was no indication the the deal was dead. So concerned that I would not get the 20% return, I opened up a live chat on NewEgg's side. I stated my concerns, that PayPal might not pay up, but the NewEgg rep assured me that I got my order in on time and that I would receive my cash back come January. However seeing the order times of some of you guys it looks like I ordered after you guys, so we are getting conflicting statements. I kept a log of my transaction, and if I do not receive $50 come January I will be rather upset with NewEgg, simply because they assured me I would receive the cash back.

i dont think you realize that they had just as much information on this as we did, they didnt kno how much funding paypal set aside or how much was left... gah

and to let you guys kno paypal ran out of funds right round 1:30pm PST 11/26/07 so thats 11:30 CST

[VinnyTAMU]

i dont think you realize that they had just as much information on this as we did, they didnt kno how much funding paypal set aside or how much was left... gah

and to let you guys kno paypal ran out of funds right round 1:30pm PST 11/26/07 so thats 11:30 CST

I contacted the newegg rep (live chat) today at around 12:30 CST. So the newegg had a full 24 hours to know wither or not I would qualify. I even asked the newegg rep to double check with me that I would qualify for the cashback, and she assured me not once but twice that I would qualify. That is why I will be upset if I do not get the $50. I understand the terms of this promotion, but if newegg blew my chance to cancel my order because they assured me that I will get the rebate, then I will be upset.

[NettieZoom]

I put in my order at 8:30am and after reading this post went and checked my email and sure enough they claim i wont be getting the discount.

I spend $5k + a year with Newegg myself and also order for my company which hits well over $15k a year.....Guess what ? Not anymore LOL.

Kinda funny we are building 68 systems in jan. I will be using another vendor as of now.

[VinnyTAMU]

Well I just got off of live chat with another newegg rep. This rep was unable to determine if my order would qualify. I asked her if she would allow me to cancel two of my three orders (at stage 3) giving the circumstances. She was unable to cancel them for me but did offer to refund me $15 for my troubles. I gladly accepted the offer and thanked her for her time.

Well it wasn't what I was hoping for but its atleast an attempt at a resolution which is what I wanted. Even thought this promotion was deciving in my mind I still commend newegg for not blowing me off (unlike paypal).

[maelstromracing]

I contacted the newegg rep (live chat) today at around 12:30 CST. So the newegg had a full 24 hours to know wither or not I would qualify. I even asked the newegg rep to double check with me that I would qualify for the cashback, and she assured me not once but twice that I would qualify. That is why I will be upset if I do not get the $50. I understand the terms of this promotion, but if newegg blew my chance to cancel my order because they assured me that I will get the rebate, then I will be upset.

How about contacting paypal, the people offering the money back.... Newegg isn't the one offering the money. Their hands are clean of this.

[Mr.Guvernment]

Well the bottom line is this.

If NewEgg is going to associate themselves with this type of activity and do nothing about it. People like us have choices!

Having someone try to weasle out of a deal because of the fine print is for attorneys.
NewEgg said the deal was on and I believed them.
They know and I know what is the right thing to do.

What I do will depend on what they do. PayPal is a done deal.





www.zipzoomfly.com
www.directron.com

no need to use the spoiled.rotten.egg.com any more, i havent for 3 years!



I could send a CPU to anyone on this site as I have done in the past and if they say they are going to send me $50.00 for it they do.
That's they way you do business. If they don't $50.00 won't kill me but it will finish them at Overclockers.[/


And they do buisness by saying "while supplies last" which means they cover their asses, ALL buisnesses and companies do this, as all companies, they have X amount for a budget for a promotion / marketing campaign.

[VinnyTAMU]

How about contacting paypal, the people offering the money back.... Newegg isn't the one offering the money. Their hands are clean of this.

I did not ask for newegg to refund me $15 I just asked to cancel my orders. They said they could not and offered me a $15 credit instead, so I took it.

As for "Their hands are clean of this." I realize that neither newegg nor paypal did anything legally wrong (fine print) but this promotion was certaintly deceptive, and judging from the posts on the newegg website, I think they have realized that this was a flawed promotion from the start.

Also I have tried both e-mailing and calling (hold for 20 minutes) paypal with no luck.

[nd4spdbh2]

I put in my order at 8:30am and after reading this post went and checked my email and sure enough they claim i wont be getting the discount.

I spend $5k + a year with Newegg myself and also order for my company which hits well over $15k a year.....Guess what ? Not anymore LOL.

Kinda funny we are building 68 systems in jan. I will be using another vendor as of now.

your joking right... newegg hasnt gotten its rep by doing bad business you kno, they almost 100% of the time have great prices on a HUGE slection of products.

the people at newegg are just misinformed or not informed at all about paypal's doings, go bitch to paypal not newegg.

you guys are WAY overreacting to this 20% off thing, you trapped your self and are taking it out on all the wrong people, you yourself is to blame not newegg or even paypal!

[VinnyTAMU]

the people at newegg are just misinformed or not informed at all about paypal's doings, go bitch to paypal not newegg.

you guys are WAY overreacting to this 20% off thing, you trapped your self and are taking it out on all the wrong people, you yourself is to blame not newegg or even paypal!

I partially agree with you, however I am not sure how much Newegg did/didn't know regarding the details of this promotion.

If you look at the link below, you will see at the bottom of the overstock.com promotion page that they clearly state that only the first 17,000 requests for the promotion will be honored. It is strange that paypal would tell this to Overstock.com but not newegg, seeing as they had to know there would be a hugh spike in demand regarding this promotion.

Overstock Promo Page (http://www.overstock.com/?PAGE=staticpopupfull&sta_id=13698&cid=124785&fp=F&siteID=NKa3hZyYoHA-ECg2q0rwRalCjYvQd2DEOg)

[aaronjb]

you guys realize that in the email they cover them selves...

Discounted prices and/or promo codes are valid on 11/26/2007. Once end date is reached discounted prices and/or promo codes will no longer be valid. After this date standard prices will resume and are subject to change without notice. Newegg is not responsible for typographical errors. All typographical errors are subject to correction. Offers valid only while supplies last. Use of promo codes is limited to one (1) offer per order and product. Promo codes may not be applied to multiple products within the same order or to more than one (1) item of the same product.


your getting ****ed over something that was bound to happen... they set aside an amount of money that would be paid back for each merchant, and if it was to go over they cant give any more.

Consumer protection laws and FTC regulations override sweeping disclaimers.

Just because it's stated in a disclaimer, doesn't make it enforceable under law.

[aaronjb]

That's your loss. I wouldn't want you as a customer if you backed out of business that quick either.


Whats the defense regarding the fine print in the Terms and Conditions? I still haven't seen the angry mob address that yet.

From your responses in this thread and others, I get the impression that you're a small business owner or participant in a family business. Am I right?

[SteveLord]

From your responses in this thread and others, I get the impression that you're a small business owner or participant in a family business. Am I right?


Nope. But if I did run one, it wouldn't be in such a state that I would change vendors over $50.

Like I said, the all mighty divine consumer high horse rides again.

[Pinky]

I partially agree with you, however I am not sure how much Newegg did/didn't know regarding the details of this promotion.

If you look at the link below, you will see at the bottom of the overstock.com promotion page that they clearly state that only the first 17,000 requests for the promotion will be honored. It is strange that paypal would tell this to Overstock.com but not newegg, seeing as they had to know there would be a hugh spike in demand regarding this promotion.

Overstock Promo Page (http://www.overstock.com/?PAGE=staticpopupfull&sta_id=13698&cid=124785&fp=F&siteID=NKa3hZyYoHA-ECg2q0rwRalCjYvQd2DEOg)

Therein lies the problem. If newegg did know and left out details of the promotion then they knowingly and intentionally baited people with the promotion. :-/

Newegg hasn't had a good few months based on some things I'm reading just on this forum.

[SteveLord]

From your responses in this thread and others, I get the impression that you're a small business owner or participant in a family business. Am I right?


Nope.


Newegg hasn't had a good few months based on some things I'm reading just on this forum.

This forum would look a mess if we all posted everytime we had a good experience with them too now wouldn't it?

Now if they just happen to be a repeated offender for you, then by all means do what you gotta do. But you people are the ones looking pathetic, for flexing your internet muscle and declaring your moving on for 1 incident out of countless. Really silly.

[NettieZoom]

This is far from my first complaint reguarding Newegg, we have had errors in billing, have been double billed, failure to ship as promised and have had the wrong item shipped to us several times lately.
Seems like Newegg is slowly going downhill atleast it sure seems so from my point of view considering the problems of late.

When Newegg screws up it is not Newegg that looks bad, it is me atleast in the eyes of my superiors....

This is just the last straw as far as I am concerned.

[VinnyTAMU]

Therein lies the problem. If newegg did know and left out details of the promotion then they knowingly and intentionally baited people with the promotion. :-/

Newegg hasn't had a good few months based on some things I'm reading just on this forum.

Another thing that gets me is why they didn't just use a promo code that would expire after so many uses. Newegg has issued paypal promo codes in the past and have worked fine, why did they not use one in this situation?

[HousERaT]

your joking right... newegg hasnt gotten its rep by doing bad business you kno, they almost 100% of the time have great prices on a HUGE slection of products.

the people at newegg are just misinformed or not informed at all about paypal's doings, go bitch to paypal not newegg.

you guys are WAY overreacting to this 20% off thing, you trapped your self and are taking it out on all the wrong people, you yourself is to blame not newegg or even paypal!
Are you on the Newegg payroll or something?

[SteveLord]

Another thing that gets me is why they didn't just use a promo code that would expire after so many uses. Newegg has issued paypal promo codes in the past and have worked fine, why did they not use one in this situation?

Good question......

[Reefa_Madness]

Well, I placed an order yesterday evening for just a little over $250 (prior to the official suspension of the deal), figuring I was going to end up with a $50 rebate and since one of the items had an $80 MIR, the net cost was going to be a tad over $120. After reading all the posts last night, I decided that I wasn't going to risk it and cancelled the order.

I don't know who is really at fault here, but the way it was setup, it resulted in alot more ill will than good.

Probably the only time that I have gotten annoyed with the egg and Paypal.

[nd4spdbh2]

I partially agree with you, however I am not sure how much Newegg did/didn't know regarding the details of this promotion.

If you look at the link below, you will see at the bottom of the overstock.com promotion page that they clearly state that only the first 17,000 requests for the promotion will be honored. It is strange that paypal would tell this to Overstock.com but not newegg, seeing as they had to know there would be a hugh spike in demand regarding this promotion.

Overstock Promo Page (http://www.overstock.com/?PAGE=staticpopupfull&sta_id=13698&cid=124785&fp=F&siteID=NKa3hZyYoHA-ECg2q0rwRalCjYvQd2DEOg)

that first 17000 thing was probably added just after this newegg disaster...

and no im not a newegg rep... we do have a newegg rep here on ocforums, look him up!

[Pinky]

This forum would look a mess if we all posted everytime we had a good experience with them too now wouldn't it?

Now if they just happen to be a repeated offender for you, then by all means do what you gotta do. But you're the one looking pathetic, for flexing your internet muscle and declaring your moving on for 1 incident out of countless. Really silly.

That's really rude. Where did I say anything about "moving on"? Whose internet muscles are being flexed here? :drool:

[SteveLord]

That's really rude. Where did I say anything about "moving on"? Whose internet muscles are being flexed here? :drool:

Wasn't directing it at you specifically. Re-worded.

[VinnyTAMU]

that first 17000 thing was probably added just after this newegg disaster...

and no im not a newegg rep... we do have a newegg rep here on ocforums, look him up!

I did! I sent him a PM earlier today.

I am not saying that Newegg intentionaly tried to decieve with this promotion, just wondering why the promotion rules were not more clear, and why certain safe gaurds were not taken.

I think I have beaten the dead horse enough for one day.

[Super Nade]

I sent the newegg rep a pm, hoping that they would probably work with our members and perhaps take the extra step to keep our members happy. But, all I got was a canned response... :-/

[maelstromracing]

I still don't understand how people think newegg owes them the discount. It's not their promotion. It's Paypal's promotion. The rules are pretty clear, as stated, while supplies last. It sucks that it ran out so quick, but barking up Newegg's leg to get them to honor someone elses promotion is pretty ridiculous. Y'all should be taking it up with paypal. Taking this up with Newegg and getting mad is pretty assinine and greedy. This should be taken up with Paypal. As quick as this ran out, how do you think Newegg could have kept up with Paypal's promotion? They can't!

[aaronjb]

I still don't understand how people think newegg owes them the discount. It's not their promotion. It's Paypal's promotion. The rules are pretty clear, as stated, while supplies last. It sucks that it ran out so quick, but barking up Newegg's leg to get them to honor someone elses promotion is pretty ridiculous. Y'all should be taking it up with paypal. Taking this up with Newegg and getting mad is pretty assinine and greedy. This should be taken up with Paypal. As quick as this ran out, how do you think Newegg could have kept up with Paypal's promotion? They can't!

It's a promotion in conjunction with NewEgg, right? Or am I reading these posts wrong? What the promotion offered with other vendors as well.

Folks, businesses exist to serve customers. Despite this, successful businesses often forget that customers aren't a given.

Consumers have the power (in non-monopoly situations), not the businesses. I don't think it's unreasonable to complain when a situation like this comes up.

Of course, SteveLord and others who play devil's advocate for the sole purpose of being contrarian will disagree, but facts are facts.

[maelstromracing]

It's a promotion in conjunction with NewEgg, right? Or am I reading these posts wrong? What the promotion offered with other vendors as well.

Folks, businesses exist to serve customers. Despite this, successful businesses often forget that customers aren't a given.

Consumers have the power (in non-monopoly situations), not the businesses. I don't think it's unreasonable to complain when a situation like this comes up.

Of course, SteveLord and others who play devil's advocate for the sole purpose of being contrarian will disagree, but facts are facts.

It's paypal's promotion period. Newegg and a host of other company's are where the rebate was valid. Each company was allotted a certain # of $, whether that is knon or unknown to the company or the consumers is still debating. The money ran out quickly. Newegg quickly put up a banner stating that it was over (2 days early, but remember, this is Paypal's promotion, not Newegg). Asking Newegg to rebate you when it is Paypal's promotion is 10000% greedy. People need to be talking with Paypal, not Newegg. Newegg can't control what the limited supplies were. If you are unsure if you are getting the rebate, contact Paypal, they will know 100%, Newegg may or may not know.....

[NettieZoom]

The whole thing is just shady in my opinion, I will show my disdain by taking my biz elsewhere which is my right :)

[H2]

Newegg can't control what the limited supplies were. If you are unsure if you are getting the rebate, contact Paypal, they will know 100%, Newegg may or may not know.....

I have to disagree with you 100000%.

NewEgg can totally control what they sell on the 20% discount.

They needed to get a fixed amount of money allocated from Paypal with a code to use when you order. If the order won't go through with the code, the money from PayPal is used up. Very, Very simple.

Just like when you get ready to order something and it says out of stock.

Money for discount OUT OF STOCK, gee that would have been hard to do, not!

I did contact PayPals supervisor through phone and email. They didn't have any idea what they were doing.

The supervisor at PayPal said they would get back with me within 24 hours and let me know if my sale at NewEgg would qualify. What a Joke.

This whole thing was totally avoidable by NewEgg. They did have control and they made countless sales just because of this bogus promotion.

I am a NewEgg fanboy from way, way back and I know they are one of the top etailers out there, but this was very deceptive and wrong. End of story.

[VinnyTAMU]

Well I didn't want to post again in this thread, but I just wanted to give you guys an update. I just recieved an e-mail from paypal:

Thank you for contacting PayPal. We apologize for the delay in
responding to your service request.

Dominic, I am sorry for the inconvenience this has caused you.
Newegg.com ended participation in the cash back promotion at 4:26 PM CST
on November 26. If your purchase was made before this time, it can
qualify for the cash back. The cash back will be paid out by January
31.

Thank you for being a valuable member of the PayPal community.

Also we keep geting confilcting stories. Who did cancel this promotion? Newegg or PayPal?!?!?!?!

[Rydis]

I have to disagree with you 100000%.

NewEgg can totally control what they sell on the 20% discount.

They needed to get a fixed amount of money allocated from Paypal with a code to use when you order. If the order won't go through with the code, the money from PayPal is used up. Very, Very simple.

Just like when you get ready to order something and it says out of stock.

Money for discount OUT OF STOCK, gee that would have been hard to do, not!

I did contact PayPals supervisor through phone and email. They didn't have any idea what they were doing.

The supervisor at PayPal said they would get back with me within 24 hours and let me know if my sale at NewEgg would qualify. What a Joke.

This whole thing was totally avoidable by NewEgg. They did have control and they made countless sales just because of this bogus promotion.

I am a NewEgg fanboy from way, way back and I know they are one of the top etailers out there, but this was very deceptive and wrong. End of story.

That is partially true though. Newegg did make it avoidable by putting that the promotion did end when it did. It would be your (not you specifically) own fault if you placed an order after it ended, and then still try to say anyone owes you anything, whether or not you had already checked your e-mail (one example)

[maelstromracing]

I have to disagree with you 100000%.

NewEgg can totally control what they sell on the 20% discount.

They needed to get a fixed amount of money allocated from Paypal with a code to use when you order. If the order won't go through with the code, the money from PayPal is used up. Very, Very simple.

Just like when you get ready to order something and it says out of stock.

Money for discount OUT OF STOCK, gee that would have been hard to do, not!

I did contact PayPals supervisor through phone and email. They didn't have any idea what they were doing.

The supervisor at PayPal said they would get back with me within 24 hours and let me know if my sale at NewEgg would qualify. What a Joke.

This whole thing was totally avoidable by NewEgg. They did have control and they made countless sales just because of this bogus promotion.

I am a NewEgg fanboy from way, way back and I know they are one of the top etailers out there, but this was very deceptive and wrong. End of story.

Please explain to me how Newegg should rebate your for a promotion that Paypal did, that paypal would rebate you using paypal money? We aren't debating should haves could haves or would haves. The promotion is over. How is Newegg (or any other company) at fault (besides paypal)? Why should the Newegg make up to you what another company promised. Newegg did no wrong. They tried to warn people that the promotion was over. The only part of the promotion they are involved in is that they are a vendor that you can use your PAYPAL purchase through and PAYPAL would rebate you. Shady? How? Shady would have never let anyone know the promotion was over. Newegg and Paypal didnt' screw anybody out of any money.

[twEEkerAreUs]

This is exactly why I didn't go through with the PayPal deal, while I do use PayPal trust me if there was a decent alternative that worked well I'd jump ship. I had this bad feeling this 20% off **** was going to hit the fan, Jan 31st cash back and then this?

I don't want to bad mouth Newegg or anything but I think the people that bought stuff from them assuming that they would in fact get $50/20% back deserve a refund or compensation. Maybe not 100% from Newegg but they need to work with PayPal to resolve the issue and that means good luck, PayPal isn't exactly good at fixing problems.

[H2]

The problem is the way it was the sale was implemented. Thousands of people didn't know when the sale was over! Weather NewEgg or Paypal ended it is not relevant.

If you go into a store that has banners up 20% off today only. We will send you the $50.00 in two months.

Then you go home and read in the Newspaper the sale ended at 2:00 P.M

You might be a little upset!

No one told the people buying the merchandise that day the sale was over.

Thousands of people that don't read these forums will be waiting for Jan 31st 2008 for their $50.00 to show up in their PayPal account and it will never happen.

When you push the button to buy at NewEgg nothing said SALE OVER. Thats the problem.

These are not Ma and Pa operations.

In the banking and retail industy you get finanacial commitments for fixed amounts of money.

Not an e-mail saying we ran out of money.

[maelstromracing]

When you push the button to buy at NewEgg nothing said SALE OVER. Thats the problem.

So Newegg has a direct link to Paypal to know whether or not the money is still there or if the offer has been cancelled? things don't work that way. People deserve compensation from Newegg? Why? It's still not their promotion. If they didn't get the rebate, then it's Paypal.... It's all kinda like a manufactor coupon stating the first thousand people that submit this mail in rebate get the rebate, everyone else is SOL. Well, you happen to be #1001. Does the store that you bought it from owe you something? It wasn't their promotion. Same situation.

[Omsion]

Well I didn't want to post again in this thread, but I just wanted to give you guys an update. I just recieved an e-mail from paypal:



Also we keep geting confilcting stories. Who did cancel this promotion? Newegg or PayPal?!?!?!?!And more importantly, which is the correct time?

[H2]

So Newegg has a direct link to Paypal to know whether or not the money is still there or if the offer has been cancelled? things don't work that way.

Apparently you have never bought homes or large ticket items, but that is exacty the way things work.

When I go buy a home or car, I get a Financial Commitment from the lender for X amount of money.

That way when I write a check for it no one gets surprised.

I owned a large Sportings Goods store for 12 years, and have been retired for 10 years, that is the way things work!

If you are the store, you do know how much money is commited for your sales, or you better know!

[Newegg Support]

I received an email from NewEgg today saying if I order from them and use my Paypal account I can get 20% off up to a total of $50.00 from Paypal. Offer good through 11/28/2007. The money would be deposited in my Paypal account by 1/31/2008:)

I ordered an extra complete computer system that took me about 1 hour to price it all out and send in the order. The order was placed at 2:47 P.M Pacific time with NewEgg.

1 hour later I looked at my email from NewEgg today and a big banner is splashed accross now that says OFFER ENDED. :confused:

I called NewEgg and they said PayPal ran out of funds for the special promotion and cancelled their offer 2 days early.

That is BS. :mad:

If I ran out of funds to pay for the parts that wouldn't be acceptable and neither is this.

I don't know weather to be upset with NewEgg or Paypal.

I buy $10,000+ a year from NewEgg and this is not the way to treat loyal or for that matter any customers.

I should cancel my order because it was stuff I really don't need I just wanted to loose a $50.00 kick back from Paypal.

Dear Customers,

We truly apologize for any inconvenience this Pay Pal issue has caused many of you and also apologize for the late response in this thread :) Rest assured we are doing everything possible to make things right and make you a happy customer :) Please go ahead and email me your order number at alex.a.villarino@newegg.com and I will personally see to it that you are taken care of in the best possible way.

Thank you

[UnrealAlex]

Google's Checkout and Buy.com should advertise the same offer except they should actually keep it going until the promised date, that would certainly steal some people over IMO.

I just wanted to throw that in there, I have no say on this "scandal" really.

[maelstromracing]

Apparently you have never bought homes or large ticket items, but that is exacty the way things work.

When I go buy a home or car, I get a Financial Commitment from the lender for X amount of money.



I own two homes.
3 Motorcycles (2 are Race bikes)
1 Truck
2 Cars.

Please show me in the Paypal promotion where the finaicial commitment you would get the money. Nope it Didn't. Therefore it doens't work that way you want it to work. It's kinda like those teaser Interest rates to draw you into a mortgage broker.....Newegg is not at fault. Scream at Paypal. Newegg is one of the best online retailers out there and you all are trying to get something from them when someone else ran the promotion....

[H2]

Please show me in the Paypal promotion where the finaicial commitment you would get the money. Nope it Didn't

Here is my commitment from PayPal after talking to them on the phone and them sending an email to me.

Dear Mike Laughlin,

Hello my name is Haydee, as promised I am sending this email regarding your
New Egg Promo Inquiry.

We were informed that as long as you made your order today and the merchant
can complete it within the promo period (up to January 10th, 2008)you
should qualify fir the 20% cash back promo.

We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal.

Sincerely,
Haydee
PayPal Customer Service Department
PayPal, an eBay Company

Here in a second e-mail from a consumer support division, PayPal seems to be saying it's NewEggs cash back offer and NewEgg ended it.

Thank you for contacting PayPal.


Offer starts on November 26, 2007 at 12:00:01 am Pacific Time and is
available for a limited time only. Offer is only available as long as the
merchants website indicates that the 20% cash back promotion is offered,
but no later than December 10, 2007 11:59:59 pm Pacific Time.

You must use your PayPal account to make purchases on participating
merchant websites by selecting PayPal as a payment option during the offer
period, except for exclusions at stated in Section 7 below. Multiple
purchases are allowed. Payments at Overstock.com must each be for at least
$100 USD (including shipping and taxes) to qualify. In the event that you
made a purchase and the merchant has not billed you for it, the purchase
amount must be charged to your account no later than January 10, 2008 to
qualify (and you must still make the purchase within the offer period).

Eligible customers will receive 20% cash back on their total purchase
amounts (including shipping and taxes) made with participating merchants
during the offer period. The maximum total amount of cash back per PayPal
account is $50 USD.


Since Newegg.com is ending their cash back offer as of today. In the Terms
and Conditions it states In the event that you made a purchase and the
merchant has not billed you for it, the purchase amount must be charged to
your account no later than January 10, 2008 to qualify (and you must still
make the purchase within the offer period).

Therefore, since the transaction was placed today and as long as the funds
are collected by January 10th (assuming all other requirements are met)
then the customer would qualify for the promotion.

Thank you for using PayPal.

Sincerely,
Katherine
Consumer Support
PayPal, an eBay Company


At any rate the NewEgg Rep contacted me regarding this issue and I'll keep everyone posted as to the outcome.

There are thousands of posts on this at EggXpert.com if anyone wants to read more about this.

[Super Nade]

Newegg are happy to work with our members.

Details -->
http://www.ocforums.com/showthread.php?p=5360413#post5360413

[H2]

I'm happy to say alex.a.villarino@newegg.com contacted me late this afternoon and has taken care of the issue I had with the PayPal-NewEgg 20% back deal.

Nice going NewEgg.

Thanks,

[cornbread]

The title is misleading IMO, sounds to me your problem is with Paypal, not Newegg. All these Newegg post are beginning to suck, after reading most of them it's usually a buyers fault or something minor. I for one will still use the Egg, even if a mistake happens, which is possible since we are all human.

[SteveLord]

I for one will still use the Egg, even if a mistake happens, which is possible since we are all human.

Some here just don't get it through their thick heads, regardless of the vendor.

[aaronjb]

Some here just don't get it through their thick heads, regardless of the vendor.

Are you sure that OCF is the right place for you? Wouldn't the [H] forums be more up your alley?

[Super Nade]

Some here just don't get it through their thick heads, regardless of the vendor.

Easy chief, you have been here long enough to know how we conduct business...

[SteveLord]

Easy chief, you have been here long enough to know how we conduct business...

Depending on who it is...yes or unfortunately yes. :beer:

[Kenshiro]

The primary responsibility still falls on Paypal; however, newegg should be somewhat take responsibility. I'm really glad to hear newegg is responding to this issue now, and this shows their committment to customer service.

Personally, I just feel it is ridiculous to receive an email 1 hour AFTER making a purchase saying that the offer had expired (because they ran out of money). Of course, the buyer still have the right to cancel the order. The whole situation makes it sound like a scam. Like promising you will get this and that, and after you commit yourself to it, you received a response.... opps........

I never like paypal since ebay took over. Sounds like paypal is employing their usual policy..... go blame someone else and it's not our fault.