Newegg's answer to paypal problem

Merchandising VP, Bernard Luthi addresses PayPal Issue

Seasons Greetings EggXperts,

As part of our continuing efforts to bring our customers the best selection of products, deals and promotions, Newegg partnered with PayPal to bring our valued customers a "20% off, up to $50" limited time special promotional offer. This promotion was scheduled to run from Monday, November 26th through Wednesday, November 28th, or until the allocated promotional funding expired.

The popularity of this promotion surpassed everyone's expectations with over almost 16,000 orders successfully qualifying in the first few hours of the launch. The overwhelming popularity of the promotion quickly depleted all allocated funds, and once the funds were expired, we immediately removed the associated marketing materials. Unfortunately, some of our valued customers were in the process of making purchases and still under the impression that the promotion was in effect, and may have been inconvenienced or not received an expected benefit.

Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the “20% off, up to $50” to each customer placing an order using PayPal during that time period.

Please know and understand that we have carefully reviewed the direct and online feedback from our customers regarding this activity. We will take all necessary steps to ensure the highest level of customer satisfaction as we plan our next PayPal promotion.

We thank you for your business, apologize for any misunderstanding arising from this promotion and look forward to bringing you more exciting deals in the future.

Warmest Wishes,
Bernard Luthi
Vice President, Merchandising, Newegg.com

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IKIKUINTHENUTZ said:

Newegg prides itself on always providing the highest level of customer service. Customer satisfaction is our primary mission. As a result, Newegg will review all purchases made utilizing PayPal between 2:30-5:30 P.M. (PST) on Monday, November 26th and apply the “20% off, up to $50” to each customer placing an order using PayPal during that time period.

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hank123 said:

16,000 orders in 3 hours. right.

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UnrealAlex said:

It doesn't say that it was 16,000 orders from 2:30 to 5:30

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hank123 said:

16,000 orders in 3 hours. right.

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