- Joined
- May 25, 2007
- Location
- everett, wa
interesting article about "livechat" customer service...
http://money.cnn.com/2007/12/14/technology/sloan_upsellit.fortune/index.htm?postversion=2007121705
http://money.cnn.com/2007/12/14/technology/sloan_upsellit.fortune/index.htm?postversion=2007121705