- Joined
- Jan 24, 2006
- Location
- Abroad...
PLEASE SEE LAST POST FOR UPDATE!
I just want to start with the fact I have ordered deep into 5 digit figures from Newegg over the last 5+ years. I have had a couple problems in the past, but their customer service has always treated me well and fairly... until today.
It all started with an order I placed a couple weeks ago. It was for $3600 worth of parts, one of which included an Areca 1231ML RAID controller card. http://www.newegg.com/product/product.asp?item=N82E16816151016
I need this card for my 4 SSD RAID0 setup.
Newegg made a mistake and sent me the wrong model. They sent me Areca's cheapest model, the 1110. http://www.newegg.com/Product/Product.aspx?Item=N82E16816131001&Tpk=areca+1110
At this point, I am a bit ****ed off because of the sheer amount of time it takes to get things to and from my location (Middle East). It's taken just under 2 weeks for this to arrive, now I have to wait even longer for their screw up.
So today I called up Newegg customer service to see if they will cross ship because of their mistake. NOPE! They tell me they need to receive the item to verify they sent the wrong one! I sat on the phone telling the woman, that it says in great big bold letters ARC 1110 on the side of the box!
Nevermind the fact I have spent enough money to buy a couple new cars through their website, they refuse to send me an advanced replacement because the $860 ARC 1231ML is "too expensive". That means approximately 2 weeks for them to receive my RMA and another 2 to get me the right item.
I am NOT a happy customer!
0 stars for Newegg's packaging / QA inventory / shipping department
0 stars for their lousy customer service department
PLEASE SEE LAST POST FOR UPDATE!
I just want to start with the fact I have ordered deep into 5 digit figures from Newegg over the last 5+ years. I have had a couple problems in the past, but their customer service has always treated me well and fairly... until today.
It all started with an order I placed a couple weeks ago. It was for $3600 worth of parts, one of which included an Areca 1231ML RAID controller card. http://www.newegg.com/product/product.asp?item=N82E16816151016
I need this card for my 4 SSD RAID0 setup.
Newegg made a mistake and sent me the wrong model. They sent me Areca's cheapest model, the 1110. http://www.newegg.com/Product/Product.aspx?Item=N82E16816131001&Tpk=areca+1110
At this point, I am a bit ****ed off because of the sheer amount of time it takes to get things to and from my location (Middle East). It's taken just under 2 weeks for this to arrive, now I have to wait even longer for their screw up.
So today I called up Newegg customer service to see if they will cross ship because of their mistake. NOPE! They tell me they need to receive the item to verify they sent the wrong one! I sat on the phone telling the woman, that it says in great big bold letters ARC 1110 on the side of the box!
Nevermind the fact I have spent enough money to buy a couple new cars through their website, they refuse to send me an advanced replacement because the $860 ARC 1231ML is "too expensive". That means approximately 2 weeks for them to receive my RMA and another 2 to get me the right item.
I am NOT a happy customer!
0 stars for Newegg's packaging / QA inventory / shipping department
0 stars for their lousy customer service department
PLEASE SEE LAST POST FOR UPDATE!
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