- Joined
- Jul 23, 2007
- Location
- Clarksville, TN
Im just going to take this directly from my ResellerRatings.com submission.
I ordered from dell.skinit.com which I believe is still part of skinit.com and not Dell. Anyhow, they had a special going on for the holidays where you get like 10% off. I accidentally ordered without adding the promo code. I e-mailed them immediately after asking if it was too late to add it to my order, and they responded back six days later saying it was too late, but since my order has not been shipped yet I could cancel and reorder. Six days and my order wasnt even shipped?
That irked me a bit. I replied saying that I wanted this thing within the next 45 days so I wasnt going to cancel. They replied with "Thank you for your inquiry. We apologize for the inconvenience caused to
you. As far as the discount is concerned I will escalate your concern to
the Tier II department and they will get in touch with you in the next 24
to 48 business days. If you have any further questions or concerns please
feel free to contact us again."
That came 5 days ago. Big surprise that I didnt see an email. Anyhow, the skin came, it looks good. Im satisfied with the product, but quite upset with the speed of things and lack of true customer service. Dont use this service if you need it anytime soon. Other than that, the products are great.