• Welcome to Overclockers Forums! Join us to reply in threads, receive reduced ads, and to customize your site experience!

Dell charged me fraudulently...

Overclockers is supported by our readers. When you click a link to make a purchase, we may earn a commission. Learn More.

Nathan0490

Conroe Hoe
Joined
Jun 12, 2005
Location
Mesa, AZ
I had a few $25 off $25 coupons for Dell and I used one on a Downloadable game. It worked and I got it for free or so I thought. Later after I got the game I went to My Account on Dell and it shows a charge of $26.89 for the game. So I went on live chat to ask about it and I think I was treated very poorly. I'm not sure what my options are but I know that I was lied to regarding several things in this chat, 1 being that supervisor's have supervisor's called the escalations team I believe. I've dealt with one of those a couple times before. I think I'm going to call Dell's Financial Dept and try to dispute this tommorrow.


dell0nh3.jpg



This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 16387***.
Time Details
01/07/2008 11:19:45PM Session Started with Agent (Nitin Dutta)
01/07/2008 11:19:47PM Agent (Nitin Dutta): "Thank you for contacting Dell Customer Service Chat. My name is Nitin. How may I help you?"
01/07/2008 11:19:51PM Agent (Nitin Dutta): "Hello Nathan."
01/07/2008 11:20:14PM Nathan Chaney: "Hello under my account it shows that I was charged for this order however my reciept shows a total of $0.00"
01/07/2008 11:21:10PM Agent (Nitin Dutta): "I will check the details right away for you."
01/07/2008 11:21:12PM Agent (Nitin Dutta): "Please verify the Order Number and the Zip Code as it appears in the account."
01/07/2008 11:21:46PM Nathan Chaney: "101459***"
- Show quoted text -
01/07/2008 11:21:47PM Nathan Chaney: "85017"
01/07/2008 11:21:59PM Agent (Nitin Dutta): "Thank you."
01/07/2008 11:22:04PM Agent (Nitin Dutta): "Is nathan0490[AT]gmail[D0T]com your current e-mail address?"
01/07/2008 11:22:16PM Nathan Chaney: "Yes"
01/07/2008 11:22:34PM Agent (Nitin Dutta): "Thank you."
01/07/2008 11:22:50PM Agent (Nitin Dutta): "Please allow me 2-3 minutes, while I check my records and get back to you with an answer."
01/07/2008 11:23:31PM Nathan Chaney: "Thanks"
01/07/2008 11:23:44PM Agent (Nitin Dutta): "Thank you for staying online. I really appreciate your patience."
01/07/2008 11:23:53PM Agent (Nitin Dutta): "Nathan, I have checked the records, the total amount of the order is $ 26.89 and the payment mode is Dell Financial Services Account."
01/07/2008 11:24:11PM Nathan Chaney: "that is incorrect it was a $25 item and I used a $25 coupon"
01/07/2008 11:24:15PM Nathan Chaney: "therefore $0.00"
01/07/2008 11:24:58PM Nathan Chaney: "i have a copy of the order confirmation page right in front of me"
01/07/2008 11:25:01PM Nathan Chaney: "with $0.00 total"
01/07/2008 11:25:19PM Nathan Chaney: "if you'd like i can email it to you"
01/07/2008 11:26:25PM Agent (Nitin Dutta): "Nathan, I apologize the coupon has not been applied to the order, as the cost of the item before taxes was $ 24.99 and the value of the order should be more than the coupon amount. The email that you have received is an auto generated message but the coup"
&nbsp on has not been applied to the order.
01/07/2008 11:27:24PM Nathan Chaney: "I have the order confirmation I did not agree to pay $26.89, I obtain this as proof that the order total is $0.00"
01/07/2008 11:27:29PM Nathan Chaney: "please provide me with your email"
01/07/2008 11:27:36PM Nathan Chaney: "or let me speak to your supervisor"
01/07/2008 11:28:12PM Nathan Chaney: "Dell's customer service is really lacking these days"
01/07/2008 11:28:35PM Agent (Nitin Dutta): "Nathan, I surely can transfer the chat to my supervisor but the same information will be shared, as we all follow the same policies and procedures."
01/07/2008 11:29:00PM Nathan Chaney: "Fine, transfer me please."
01/07/2008 11:29:18PM Agent (Nitin Dutta): "Sure."
01/07/2008 11:29:24PM Nathan Chaney: "Dell's policy isn't to charge the customer when the customer hasn't agree to pay an amount."
01/07/2008 11:29:33PM Nathan Chaney: "You are misinformed"
01/07/2008 11:29:35PM Agent (Nitin Dutta): "Please allow me 2-3 minutes, while I am transferring the chat to my supervisor."
01/07/2008 11:31:01PM Agent (Nitin Dutta): "Thank you for staying online. I really appreciate your patience."
01/07/2008 11:31:38PM Agent (Nitin Dutta): "Nathan, I am going to transfer the chat to my supervisor but before that I would like to ask you, are you satisfied with the level of services provided during the chat session?"
01/07/2008 11:32:17PM Agent (Nitin Dutta): "Nathan, are we still connected?"
01/07/2008 11:32:26PM Nathan Chaney: "No im not satistfied"
01/07/2008 11:32:33PM Agent (Nitin Dutta): "Do you have any feedback for me or Dell as a Company?"
01/07/2008 11:32:33PM Nathan Chaney: "This is horrible service so far"
01/07/2008 11:33:05PM Nathan Chaney: "I will pass my feedback on to your supervisor Nitin."
01/07/2008 11:33:12PM Agent (Nitin Dutta): "Sure."
01/07/2008 11:33:14PM Agent (Nitin Dutta): "Is there anything else, I may assist you with?"
01/07/2008 11:33:28PM Nathan Chaney: "No sir."
01/07/2008 11:33:40PM Agent (Nitin Dutta): "Okay. Please stay connected, while I transfer the chat to my supervisor."
01/07/2008 11:33:55PM Session Transferred to Agent (Sup Rajeev Rai)
01/07/2008 11:34:02PM Session Started with Agent (Sup Rajeev Rai)
01/07/2008 11:34:22PM Agent (Sup Rajeev Rai): "Thank you for contacting Dell Customer service chat. My name is Rajeev. How may I help you ?"
01/07/2008 11:34:31PM Agent (Sup Rajeev Rai): "Hello Nathan."
01/07/2008 11:34:45PM Nathan Chaney: "Hello Rajeev. I purchased a $25 game with a $25 off coupon"
01/07/2008 11:34:53PM Nathan Chaney: "The order total was $0.00"
01/07/2008 11:34:58PM Nathan Chaney: "I purchased"
01/07/2008 11:35:03PM Agent (Sup Rajeev Rai): "Okay."
01/07/2008 11:35:05PM Nathan Chaney: "i printed and saved my reciept"
01/07/2008 11:35:16PM Nathan Chaney: "and now im being told im being charged $26 something for my order"
01/07/2008 11:35:19PM Nathan Chaney: "which was not authorized"
01/07/2008 11:35:26PM Agent (Sup Rajeev Rai): "I apologize for the inconvenience caused to you."
01/07/2008 11:35:43PM Nathan Chaney: "I have been on hold to speak with dell for 2 hours"
01/07/2008 11:35:48PM Agent (Sup Rajeev Rai): "Nathan, the coupon cannot be applied on the order amount that is less than the coupon value."
01/07/2008 11:35:52PM Nathan Chaney: "and now im being treated poorly"
01/07/2008 11:36:14PM Agent (Sup Rajeev Rai): "The order amount must exceed the coupon amount in order to have the coupon applied to the order."
01/07/2008 11:36:14PM Nathan Chaney: "If there was a problem with the coupon why did the order go through as $0.00?"
01/07/2008 11:36:22PM Nathan Chaney: "it applied in my cart"
01/07/2008 11:36:44PM Nathan Chaney: "Dell's system should have informed me that the item wasn't expensive enough to qualify"
01/07/2008 11:37:03PM Agent (Sup Rajeev Rai): "Nathan, the e-mail that you have got is only an order acknowledgement e-mail, the order confirmation e-mail signifies the order to be accepted."
01/07/2008 11:37:34PM Nathan Chaney: "That is fine but I only agreed to pay $0.00 not $26.89"
01/07/2008 11:37:36PM Agent (Sup Rajeev Rai): "If you check the terms and conditions for the coupon, it is clearly mentioned that the order amount must exceed the coupon amount."
01/07/2008 11:38:05PM Agent (Sup Rajeev Rai): "Nathan, that is not possible, we cannot process the orders on 0.00 amount ."
01/07/2008 11:39:10PM Nathan Chaney: "Please provide me with your email, I will email you the page I have saved, not an acknowledgement email showing $24.99 - $24.99"
01/07/2008 11:39:31PM Nathan Chaney: "Your Dell Purchase ID is: 200024125****


Shipping Information
Nathan E Chaney Retired ****************** Phoenix, AZ 85017 2513
Daytime Phone Number (602) 819-****

Shipping Method Shipping and handling timeframes listed below do not include the time required to build and test products. 3-5 Day Delivery
Dell Preferred Account *******************

Billing Address

Nathan E Chaney ******************Phoenix, AZ 85017 2513


Credit Limit $2,500.00 Available Credit $1,031.87 Cart Total $0.00
Available Credit less Cart Total $1,031.87
Description
Downloadable Act of War: High Treason + Download Protection Qty 1


Unit Price $24.99
Manufacturer Part# 403

Dell Part# A0817951

$25 Off Electronics & Accessories
Expires Sunday, March 02, 2008
- $24.99
Sub total:$0.00
Additional Discounts and Coupons
Sub Total Shipping & Handling $0.00 Tax $0.00 Total $0.00 $0.00
Dell Preferred Account As low as /month
01/07/2008 11:40:27PM Agent (Sup Rajeev Rai): "Nathan, I can check the details from the systems here as well, it is not a receipt it is only an advertisement and an acknowledgement, we cannot process any order at 0.00."
01/07/2008 11:41:14PM Nathan Chaney: "I fail to see how this is my issue, if that is the case the dell cart should have informed me of this"
01/07/2008 11:41:52PM Agent (Sup Rajeev Rai): "Nathan, please be advised that no business can give orders at 0.00."
01/07/2008 11:41:53PM Nathan Chaney: "or I should have been emailed informing me of dells error and asking if I wanted to pay $26.89 or cancel my order"
01/07/2008 11:42:02PM Nathan Chaney: "instead I recieved the link"
01/07/2008 11:42:05PM Nathan Chaney: "for my game"
01/07/2008 11:42:34PM Agent (Sup Rajeev Rai): "Nathan, that is not the option, when you use the coupon the e terms and conditions mention all the details."
01/07/2008 11:43:16PM Agent (Sup Rajeev Rai): "We cannot process the orders for 0.00 amount the order amount must exceed the coupon amount in order to have the coupon applied."
01/07/2008 11:43:24PM Agent (Sup Rajeev Rai): "Is there anything else I can assist you with?"
01/07/2008 11:43:33PM Nathan Chaney: "Well I do not want this game for $26.89"
01/07/2008 11:43:47PM Nathan Chaney: "I know that I am legally in the clear here if dell charges me that would be a fraudulent charge."
01/07/2008 11:43:59PM Agent (Sup Rajeev Rai): "Have you Downloaded the game?"
01/07/2008 11:44:19PM Nathan Chaney: "Yes i never installed or activated it"
01/07/2008 11:44:43PM Agent (Sup Rajeev Rai): "I apologize the game once Downloaded cannot be returned ."
01/07/2008 11:45:00PM Agent (Sup Rajeev Rai): "We have a specialized department who assists on the downloadable softwares. I would suggest you to call at 1-888-715-4687 or email at [email protected]"
01/07/2008 11:45:04PM Agent (Sup Rajeev Rai): "contact them on paid support at (925) 253-6565"
01/07/2008 11:45:28PM Nathan Chaney: "Well Dell will be loosing a long time customer that has spent thousands of dollars with your company and I will be seeking legal advice on this situation."
01/07/2008 11:46:07PM Agent (Sup Rajeev Rai): "Nathan, I am sorry of you felt that way, however I do no want to give you any wrong information or set up any wrong expectations."
01/07/2008 11:46:31PM Nathan Chaney: "Well Dell did that when they falsely told me I was receiving the game for free"
01/07/2008 11:46:44PM Nathan Chaney: "Please escalate this situation to your supervisor in the mean time."
01/07/2008 11:48:37PM Agent (Sup Rajeev Rai): "Nathan, I am the last level of escalation."
01/07/2008 11:48:53PM Nathan Chaney: "That is incorrect there are case managers I have had issues with Dell before"
01/07/2008 11:49:13PM Nathan Chaney: "the supervisor escalates the case then i recieve a call in 24-48 hours"
01/07/2008 11:50:07PM Agent (Sup Rajeev Rai): "Nathan, I am the chat manager and this is the last level of escalation."
01/07/2008 11:50:09PM Nathan Chaney: "I can assure you also that the better business bureau and consumerist will be hearing of this experience as well"
01/07/2008 11:50:41PM Agent (Sup Rajeev Rai): "Nathan, please be advised that we cannot process orders for $0.00 no business can process orders for free."
01/07/2008 11:51:55PM Nathan Chaney: "Again this is not my fault, this has been the worst experience I've had with Dell. It seems the customer service is rapidly declining. Dell used to be known for it's great customer service, I'm not sure what happened."
01/07/2008 11:53:05PM Agent (Sup Rajeev Rai): "Nathan, we are here to help you and not to give you any false information or set up any wrong expectations these are the policies of the company that cannot be violated."
01/07/2008 11:54:17PM Nathan Chaney: "The policy of the company is not to give the customer false information. By providing me with a coupon and then the coupon working on an item of my choice and the checkout being finalized at $0 dell has done just that, provided me with false information a"
&nbsp nd is now trying to charge me fraudulently
01/07/2008 11:55:12PM Agent (Sup Rajeev Rai): "Nathan, please be advised that the coupons cannot be applied to the order S that have less value than the coupon."
01/07/2008 11:55:57PM Nathan Chaney: "Why wasn't I advised of that at checkout?"
01/07/2008 11:56:22PM Agent (Sup Rajeev Rai): "Nathan, these terms are mentioned along with the coupon."
01/07/2008 11:56:28PM Agent (Sup Rajeev Rai): "Is there anything else I can assist you with?"
01/07/2008 11:56:34PM Nathan Chaney: "The terms were not provided to me"
01/07/2008 11:56:50PM Nathan Chaney: "Yes sir, I would like a case # and for this to be escalated to your superior."
01/07/2008 11:58:07PM Agent (Sup Rajeev Rai): "Nathan, as I told you that I am the last level of escalation and I have already provided you the toll free number for the specialized department, you can contact them as they can help you regarding this issue."
01/07/2008 11:58:30PM Nathan Chaney: "Are you saying you do not have a boss?"
01/07/2008 11:59:28PM Agent (Sup Rajeev Rai): "Yes, I do have a Boss, but for the escalations I am the last level."
01/07/2008 11:59:29PM Nathan Chaney: "I do not appreciate being lied to. I know that is not correct."
01/07/2008 11:59:51PM Nathan Chaney: "Okay can I please have a case # to reference to Dell Corporate"
01/08/2008 12:00:28AM Agent (Sup Rajeev Rai): "The case number is 184156*** ."
01/08/2008 12:00:45AM Nathan Chaney: "Alright I will be getting in contact with someone at corporate"
01/08/2008 12:00:49AM Nathan Chaney: "Thank you."
01/08/2008 12:06:03AM Session Ended
If you require further assistance, please visit us at support.dell.com
 
Last edited:
You should be speaking to them over the phone, not online. Thats your first step.
 
If the terms and conditions of the $25 coupon states that you have to buy something for MORE than $25, I don't see why their system wouldn't have told you this during checkout...
 
So lemme get this straight...

Coupon facts as described by the support folks:
The coupon cannot be applied to orders less than $25.00. =$24.99
The coupon didn't cover the cost of the item because it was over $25.00 =$26.89

If the final cost of the item was over $25 why then weren't you charged the $1.90 difference and the rest covered by the coupon?

Shame on you Dell. :mad:
 
While I don't agree with their policy (26.78 is greater than 25...), there were a few times where you jumped the gun and accused them of horrible service.

I work in customer service and that is the last thing I want to hear. The call/issue just goes downhill once a customer is accusing horrible customer service...
 
While I don't agree with their policy (26.78 is greater than 25...), there were a few times where you jumped the gun and accused them of horrible service.

I work in customer service and that is the last thing I want to hear. The call/issue just goes downhill once a customer is accusing horrible customer service...

I know I got aggravated at a point, but this is ridiculous, I'm calling them in a few minutes.

EDIT: I know they have escalation teams but how do I get in touch with them, whenever that has been done they call me after I request it from the supervisor. I usually deal over live chat in order to avoid the heavy accents.
 
Last edited:
product is only $24.99. Not the $26.XX. That's tax or shipping, that is not part of the price of the product, so the $25.00 coupon should not be applied. This is what happens when someone tries to get something for free. Please don't go on how it is only a penny less, the coupon states product or $25.00. That's how they keep people from getting the $24.99 stuff for free....
 
product is only $24.99. Not the $26.XX. That's tax or shipping, that is not part of the price of the product, so the $25.00 coupon should not be applied. This is what happens when someone tries to get something for free. Please don't go on how it is only a penny less, the coupon states product or $25.00. That's how they keep people from getting the $24.99 stuff for free....

That would have been fine if the system would have just told me that instead of allowing the order... :confused:
 
The one advantage to using an online chat system, is that all that was said is documented and the conversation can be shared much easier than trying to remember everything that was said verbally between 3 people over a span of almost an hour.

Its not as fast as a phone call, but not as slow as email either.
 
Woooo. Tried one more time with a regular rep asking to have my case forwarded to a escalation's manager right off the bat and she really was nice and is issuing a $25 credit. Posting the chat as soon as I wrap it up.


The one advantage to using an online chat system, is that all that was said is documented and the conversation can be shared much easier than trying to remember everything that was said verbally between 3 people over a span of almost an hour.

Its not as fast as a phone call, but not as slow as email either.

A good point as well :)
 
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 1642****.
Time Details
01/09/2008 10:27:21AM Session Started with Agent (Shelly Gulati)
01/09/2008 10:27:23AM Agent (Shelly Gulati): "Thank you for contacting Dell Customer Care Chat. My name is Shelly. How may I help you today?"
01/09/2008 10:28:02AM Nathan Chaney: "Hello Shelly"
01/09/2008 10:28:13AM Agent (Shelly Gulati): "Hello, how are you?"
01/09/2008 10:28:33AM Nathan Chaney: "I'm alright besides the issues I have had with Dell lately"
01/09/2008 10:28:38AM Nathan Chaney: "I would like my case # 18415**** to be forwarded to an escalation manager"
01/09/2008 10:30:25AM Agent (Shelly Gulati): "Nathan, I apologize for the difficulty you have had getting this issue resolved. We value you as our customer and your time is equally important to us. I can surely transfer this chat to my Manager, however, if you could tell me your concern, I will go ahead and try to provide you with the best resolution.
01/09/2008 10:31:01AM Nathan Chaney: "Are you able to look up my case?"
01/09/2008 10:31:11AM Agent (Shelly Gulati): "Yes."
01/09/2008 10:31:19AM Nathan Chaney: "Okay."
01/09/2008 10:32:10AM Nathan Chaney: "Well as you can see an error in Dell's system let my order go through when I guess it was 1 cent too low to qualify for the coupon which I was not aware of and Dell is now charging me $26.89 which I did not authorize"
01/09/2008 10:32:48AM Agent (Shelly Gulati): "Nathan, let me check the order for you."
01/09/2008 10:32:58AM Nathan Chaney: "Thank you"
01/09/2008 10:33:40AM Agent (Shelly Gulati): "For verification purposes, could you please verify the name on the account?"
01/09/2008 10:33:50AM Nathan Chaney: "Nathan Chaney"
01/09/2008 10:34:25AM Agent (Shelly Gulati): "Nathan, I apologize for any inconvenience or frustration this matter caused. We value you as our customer and your satisfaction is very important to Dell."
01/09/2008 10:34:41AM Agent (Shelly Gulati): "Is your current email address Nathan0490[AT]gmail[DOT]com?"
01/09/2008 10:34:50AM Nathan Chaney: "That is correct."
01/09/2008 10:35:38AM Agent (Shelly Gulati): "Could you please provide me with alternate phone number and best time to call?"
01/09/2008 10:35:49AM Nathan Chaney: "The only number I have is 602-819-****"
01/09/2008 10:36:00AM Nathan Chaney: "anytime between 8am and 10pm"
01/09/2008 10:36:16AM Agent (Shelly Gulati): "Thank you for providing all the information."
01/09/2008 10:37:25AM Nathan Chaney: "Your welcome."
01/09/2008 10:38:46AM Agent (Shelly Gulati): "Nathan, as per the records I can see that you have used $25, coupon, however, the total price was lower than $25 that is why it has not been applied at the time you placed this order."
01/09/2008 10:39:02AM Agent (Shelly Gulati): "As you are a valued dell customer I will issue you a credit of $25, however, in future please make sure to use the coupon on the greater value."
01/09/2008 10:39:16AM Agent (Shelly Gulati): "Would that be fine with you?"
01/09/2008 10:39:41AM Nathan Chaney: "I will certainly be more careful next time, I appreciate that you are taking control of the situation."
01/09/2008 10:40:11AM Agent (Shelly Gulati): "Nathan, I appreciate your feedback."
01/09/2008 10:40:26AM Nathan Chaney: "Yes that would be fine."
01/09/2008 10:40:51AM Agent (Shelly Gulati): "Nathan, the amount would be credited to your original mode of payment within 8 business days."
01/09/2008 10:41:07AM Nathan Chaney: "This has been updated under my original case # as well correct?"
01/09/2008 10:41:13AM Agent (Shelly Gulati): "Please allow me 2-3 minutes while I provide you with the credit request number."
01/09/2008 10:41:17AM Nathan Chaney: "Okay"
01/09/2008 10:41:19AM Nathan Chaney: "Thank you."
01/09/2008 10:43:35AM Agent (Shelly Gulati): "Thank you for being on hold. I really appreciate your patience."
01/09/2008 10:43:45AM Nathan Chaney: "Your welcome."
01/09/2008 10:43:53AM Agent (Shelly Gulati): "Nathan, the credit request number is 09870****."
01/09/2008 10:44:27AM Nathan Chaney: "Okay. Thank you again I appreciate it after having such a hard time before."
01/09/2008 10:44:42AM Agent (Shelly Gulati): "You are most welcome."
01/09/2008 10:44:44AM Agent (Shelly Gulati): "Is there anything else I can assist you with?"
01/09/2008 10:44:53AM Nathan Chaney: "Not today. Have a good day."
01/09/2008 10:45:07AM Agent (Shelly Gulati): "Are you satisfied with the level of service that you have received from me today?"
01/09/2008 10:45:33AM Nathan Chaney: "Yes I am and will reflect your top-notch customer service skills in the survey after this chat."
01/09/2008 10:46:06AM Agent (Shelly Gulati): "Nathan, I am glad that I could meet your expectations."
01/09/2008 10:46:15AM Agent (Shelly Gulati): "Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. I have included your case # 184448520 to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at www.support.dell.com.
01/09/2008 10:46:16AM Agent (Shelly Gulati): "You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?"
01/09/2008 10:46:32AM Nathan Chaney: "Yes it is, have a good day."
01/09/2008 10:46:38AM Session Ended
 
If the actual price is $26 something then the $25 coupon should be allowed(?). Regardless, the coupon should never have applied to the order if it was not applicable. You definitely had a case.

THEY should be more careful to disallow coupons to apply to orders they don't qualify for. I like how they tried to put their backoffice/shopping cart prrogramming issue on you. BS.

Dell hasn't seen a dime from me in a very long time. There's no need anymore, plenty of other vendors with as good or better prices. Even if I pay 2% more elsewhere at least I don't have to deal with them.
 
well, i'm glad it got sorted. i think the blame is kind of split here though. you should have known the $25 coupon wouldn't work on a $24.99 item. they shouldn't have let it work though. they also should've cancelled it or contacted you instead of just processing the order with no coupon.
 
No offense but the agent sure seemed to be nice and tried to help you. You seemed to get irate at him because you wanted to be right.

If the actual price is $26 something then the $25 coupon should be allowed(?). Regardless, the coupon should never have applied to the order if it was not applicable. You definitely had a case.

THEY should be more careful to disallow coupons to apply to orders they don't qualify for. I like how they tried to put their backoffice/shopping cart prrogramming issue on you. BS.

Dell hasn't seen a dime from me in a very long time. There's no need anymore, plenty of other vendors with as good or better prices. Even if I pay 2% more elsewhere at least I don't have to deal with them.


Coupons are always applied before sales tax.
 
they also should've cancelled it or contacted you instead of just processing the order with no coupon.

Precisely, it could be argued as a bait/switch tactic to ensure the sale and forcing the customer into a complicated and lengthy battle for a refund (on a non-refundable item no less :rolleyes: ).
 
Precisely, it could be argued as a bait/switch tactic to ensure the sale and forcing the customer into a complicated and lengthy battle for a refund (on a non-refundable item no less :rolleyes: ).

I'm sure somewhere it stated that the item must be over the price of the coupon.
 
No offense but the agent sure seemed to be nice and tried to help you. You seemed to get irate at him because you wanted to be right.




Coupons are always applied before sales tax.

Dell agent's always appear to be nice, because they are using pre-typed responses half the time.

I waited 2 hours to talk to that agent too. Good motto for companies to follow: "The customer is [almost] always right."
 
Back