my amd may be damaged?

[subconcept]

I was runninf my amd tbird 1.4 in my old case with a cheap 300 wat psu, and I just got a Lian Li Pc 82 casE, a thermalright sk6 and an enermax 450 watt psu. I took off my amd retail heatsink and put my new sk 6 on with arctic silver II. Connected the power but no luck it wouldnt boot up. So I checked everything, inspected my cpu, and it looked fine. So I took my board and cpu to the local shop for them to test it and they said it looked like the board was working fine but the cpu may be crushed, although it looked in perfect shape.

So Im wondering whether there can be unnoticeable damage done. Now when i first got the stuff the retail heatsink was really hard to get on and it looked like it was putting a lot of pressure on the die of the cpu. When I put the sk6 on it went on nicely and easily, yet it was still tight. Im wondering if the old retail heatsink could have damaged it.

Last question is how are amd with warrenties and if it is damaged from the other heatsink if they will waranty it.

Thanks!

[windyridge]

bump

[subconcept]

bump???

[jbslow]

Last question is how are amd with warrenties and if it is damaged from the other heatsink if they will waranty it.

If it is infact damaged by what they would call an improper HSF installation they will most likely not cover it but if it was a manufacturers error or flaw and you used AMD approved equipment it would be covered and replaced. Sorry to be the bearer of bad news :( .

[subconcept]

hmm no prob, thx for the info. Could it still be damaged just from the heatsink installtion even though there is no visable damage to the processor?

Thanks

[jbslow]

Originally posted by subconcept
hmm no prob, thx for the info. Could it still be damaged just from the heatsink installtion even though there is no visable damage to the processor?

Thanks

Dont really know but if the core isnt damaged (chipped cores or burnt chips do to improper HSF contact usually kill chips in ways you should be held liable) I would RMA the chip.

RMA rep , So what happened?

Customer , I dont know it just stopped working.

I think I quoted someone here. The only thing I ever RMAed was a MOBO that only booted once. Overclocking voids warrenties.

[subconcept]

Hmm, whats RMA?

Also i havent overclocked the chip.

[wildbilly2k]

umm i think the core might have been chipped or crack underneath or somthin but what i did when i fired my tbird 1200 i just took it back to the store and said when i turned the suckers on the fan span up and system booted and it all worked except for it gave me beep codes
so i tested my other tbird 1400 and it worked great so i am thinkin i got a bad chip and they gave me a bran new one

[jbslow]

Originally posted by subconcept
Hmm, whats RMA?

Also i havent overclocked the chip.

Return Merchandice Authorization (RMA)

If you havent overclocked I would certainly head on over to the AMD web site and look for their RMA info. If accepted they will give you a RMA number which will need to wright on the box you ship the part in. You could also try RMAing the chip through the reseller you bought the chip from. The only fall back is you wil need to pay for shipping charges but this will be much less expensive then a new 1.4 Tbird :D .

[subconcept]

RMA sounded familiar i think the guy who is looking at my board said something about that but he dosn seem to think amd will refund it but i dont know what I myself have done wrong, I think the latch thing on the retail amd heatsink is too tight, also considering that amd didnt supply a shim.

I hope they will refund it but for some reason i dont trust the guy at the computer store he seemed really bent on getting me to thinki amd wouldnt refund it and that id have to buy a new cpu from them.

[jbslow]

Here you go read this then follow the links (three (3) year limited warrenty). They say contact the reseller for the OEM chips and for retail chips (boxed offering 3yr warrenty) but they say only contact AMD if the 3yr warrenty has expired on the retail cpu of course. If the reseller is giving you trouble just contact AMD first and I'm sure they will take care of you.

amd rulez (http://www.amd.com/us-en/)

Oops link wount work it will take you to the AMD home page and you can just click on the "ask amd technical support" then check the "where can I find warranty infomation?" box and then click continue to the next step. Then you should be set to contact them.

[JetMech]

If the HSF was hard going on the first time and the new HSF went on easier it is possible the dimension changed if only by a few microns. A way to test this is to reinstall the original HSF and see if it is any easier the second time. If it is significantly easier to reinstall the dimensions have changed. Try putting the same amount of thermal etc as this adds or subtracts thickness also. Just an idea.

[subconcept]

Thanks for the info people. The computer people that are supposingly testing it are messeing around and the guy said to me a guy was going to come in on the saturday (i brought it in friday afternoon) and test it and inspect the processor and he said it wouldnt take long. And its now pretty well monday and they still havent finished. Hopefully tomorrow. Since i have no computer i tried to set up my old celeron 433 the weird thing is,,,, nothings coming up on the screen and the only common demnominator between the two computers is the video card, i used the same one for both comps cause I havent had a chance to get my new card yet. So now Im wondering if its really the processor after all cause after i checked it there were no bent pins, the die looked in good condition (i imagine it would be burnt up if the heatsink wasnt making contact) and the rest of it was fine. Ill try to find someone to check the video card but not the same people because they will charge me 35 bucks and probably take 3 or 4 days :(

Ill let you all know how it goes.

Thanks all!