- Joined
- Apr 22, 2006
- Location
- Sioux Falls, SD
When it first came out, I knew I had to have me one. The NZXT ROGUE appealed to me in many ways: The design was original, sleek, handsome in a utiliarian way, like a Hummer. And I was just given a mATX mobo NIB from a friend in my school. Within a week or so, the box was on my doorstep, and this is where the story takes its turn for the worst. After removing the packaging from the case, and looking over it briefly, I had to run off to my classes a few towns away.
When I returned that night, I noticed that the screws mounting the lower hinges were missing and caused the door to droop and rattle. Upon further inspection, it seemed that a gorrilla assembled the thing. The screw holes were stripped smooth, and one of the 'alignment pins' was bent and nearly torn from the 3mm face. "No biggie", I thought. "I was savvy; I bought from NewEgg!" So I spoke to them and as they politely explained that I could simply return it for a replacement, I noticed that the box was gone.
The lady of the house had disposed of the box while I was away getting smart, and I wasn't going to be able to return it to the reseller. I then contacted NZXT. They happily ignored my emails until I attached to it a photo of the issue, my proof of purchase and a detailed complaint of the issue, and a request for the defective part to be replaced... All this to the correct email address as opposed to the web-based support form. I recieved an email back. "We can replace that, but not until we get more parts in. We will let you know when that happens." This was about a month ago, and nary a word from NZXT. No reply from 'I'll help you with your refund/RMA issue staff member on their forums: GhostNZXT' either.
Am I being too impatient here, or is 3.5 weeks commonplace for setting up the shipping for an RMA? Lemme know what you think, thanks.
When I returned that night, I noticed that the screws mounting the lower hinges were missing and caused the door to droop and rattle. Upon further inspection, it seemed that a gorrilla assembled the thing. The screw holes were stripped smooth, and one of the 'alignment pins' was bent and nearly torn from the 3mm face. "No biggie", I thought. "I was savvy; I bought from NewEgg!" So I spoke to them and as they politely explained that I could simply return it for a replacement, I noticed that the box was gone.
The lady of the house had disposed of the box while I was away getting smart, and I wasn't going to be able to return it to the reseller. I then contacted NZXT. They happily ignored my emails until I attached to it a photo of the issue, my proof of purchase and a detailed complaint of the issue, and a request for the defective part to be replaced... All this to the correct email address as opposed to the web-based support form. I recieved an email back. "We can replace that, but not until we get more parts in. We will let you know when that happens." This was about a month ago, and nary a word from NZXT. No reply from 'I'll help you with your refund/RMA issue staff member on their forums: GhostNZXT' either.
Am I being too impatient here, or is 3.5 weeks commonplace for setting up the shipping for an RMA? Lemme know what you think, thanks.