- Joined
- Nov 22, 2005
- Location
- Tallahassee, Fl
I returned to work after my dinner break last night to find the Ultra V Series 400W PSU just stopped. After a few tests, I realized I needed an RMA. No problem, since Ultra has a lifetime warranty, right? Well... somewhat right.
According to their website the psu has a 3 year warranty, unless you have registered it, then it has the lifetime warranty. You can only register it if you have the original invoice or receipt. If you bought it NIB from OCF you're stuck with the 3 year warranty.
No problem there. This PSU was purchased circa Sept 2006 so it's still under warranty. Well, let's see what Ultra's RMA dept has to say about that.
Luckily, Nathan0490 is a stand-up guy and doesn't mind taking care of this with me. +1 for OCF. As an additional note, it DOES specifically say on the first line in the warranty info that only the original purchaser is under warranty. I am curious as to what would happen if you gave someone a PSU for Christmas...
I have to say, I am not happy with this thusfar. I have had better luck with Asus and iRobot in the past.
Hmm...
So I call the number above there and pose as if it was a Christmas gift. No dice. They will not issue an RMA number without a receipt. In that event you would have to have the person who gifted it to you to get the receipt for you. Sigh...
According to their website the psu has a 3 year warranty, unless you have registered it, then it has the lifetime warranty. You can only register it if you have the original invoice or receipt. If you bought it NIB from OCF you're stuck with the 3 year warranty.
No problem there. This PSU was purchased circa Sept 2006 so it's still under warranty. Well, let's see what Ultra's RMA dept has to say about that.
email to/from Ultra Products said:Ultra products,
My ultra V series 400W ATX switching power supply ceased working this evening.
I was not around when it happened. I have tested the PSU with a PSU tester that
shorts pins 14 and 15 on the ATX connector and the PSU fan did not come on.
Using a digital multimeter, neither the 12V rail nor the 5V rail had any current
through it. The PSU was connected to a 1500W surge protector whose fuse had not
blown. No other hardware is malfunctioning.
This ULT-400P was purchased new in box off of OCForums.comon Sept 13th, 2006.
I do not have an invoice for it and I don't know if I have a method of getting
one for it. According to the box it has a limited lifetime warranty.
As a side note, I have heard nothing but good things about your warranty
policies. I was thinking of starting a thread at OCForums describing my
experience with this RMA, as I have done with previous companies. I figured I'd
mention it if you wanted the link.
Brad VanMiddlesworth
Ultra Products wrote:
Brad,
Thank you for contacting Ultra Technical Support.
Unfortunately, we will not be able to replace your power supply for you as you
purchased your power supply from an Internet forum, and not from an Ultra
reseller, such as Tiger Direct. The warranty does not transfer from an end-user
who sells our products to the subsequent purchaser.
I apologize for any inconvenience this may cause you.
Thank you for contacting us. If you have any further inquiries please reply
to this email.
Sincerely,
Keith
Ultra Products Tech. Support
Can the original owner get an RMA request? I could ask them to do so for
me, and I'm sure they wouldn't mind.
By the way, I do not see anywhere on your website that states the
warranty does not transfer.
Thanks for your time.
Brad
Dear Brad,
That would be fine
Thank you for contacting us. If you have any further inquiries please reply to
this email.
Sincerely,
jan
Ultra Products Tech. Support
I contacted the original purchaser. He told me that he has the original invoice
and doesn't mind taking care of this with me. He should be emailing you shortly.
The case number of #XXXX-XXXXXXXX-XXXX will be included in his email.
Here is the link to the thread on OCForums regarding this case.
http://www.ocforums.com/showthread.php?t=547217
Since I mentioned it before I figured it was only courteous to share it with
you.
Brad
Thanks Brad--
Have your purchaser call us at 888-222-5487
Thank you for contacting us. If you have any further inquiries please reply to
this email.
Sincerely,
jan
Ultra Products Tech. Support
Luckily, Nathan0490 is a stand-up guy and doesn't mind taking care of this with me. +1 for OCF. As an additional note, it DOES specifically say on the first line in the warranty info that only the original purchaser is under warranty. I am curious as to what would happen if you gave someone a PSU for Christmas...
I have to say, I am not happy with this thusfar. I have had better luck with Asus and iRobot in the past.
Brad--
No. If it was a Christmas gift we would support it without an invoice.
Thank you for contacting us. If you have any further inquiries please reply to
this email.
Sincerely,
jan
Ultra Products Tech. Support
Hmm...
So I call the number above there and pose as if it was a Christmas gift. No dice. They will not issue an RMA number without a receipt. In that event you would have to have the person who gifted it to you to get the receipt for you. Sigh...
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