Maxtor RMA Department, Your Experiences?

z0n3

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Joined

Jul 12, 2004

Location

Hoosier Land

• Mar 17, 2008

• #1

I have a 200 gb drive I need to send in to Maxtor. Never sent one back to them before so I have no experience with their RMA department. The drive platters sound like they are not aligned anymore. Like they are on an angle or something. How likely am I to get the same drive back? There is some stuff on there I had not backed up elsewhere yet. Nothing terribly important but some info and chat logs I would hate to lose.

Also what is their turn around time?

 

redrumy3

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Joined

Mar 6, 2006

Location

New York

• Mar 17, 2008

• #2

do they have advanced rma and do u have to pay? i usually do advanced rma with harddrives

 

deadlysyn

Folding Team Content Editor, Who Dolk'd my stars S

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Joined

Mar 31, 2005

Location

Stealing your megahurtz at night

• Mar 17, 2008

• #3

I believe that Maxtor is part of Seagate, so it should be the same. I have personally never had to RMA a hard drive, as they have always outlasted the warranty for me.

 

OP

z0n3

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Joined

Jul 12, 2004

Location

Hoosier Land

• Mar 17, 2008

• Thread Starter
• #4

Well seagate has treated me well before. Don't think I ever got the same drive back though.
I've RMA'ed quite a few drives. I've also bought more drives than the average person. Hopefully you will never have to RMA a drive but failures and DOAs do happen.

 

deadlysyn

Folding Team Content Editor, Who Dolk'd my stars S

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Joined

Mar 31, 2005

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Stealing your megahurtz at night

• Mar 17, 2008

• #5

Things can happen, and I am sure that one day they will. The only reason that I prefer Seagate, is because I have heard nothing but good things about them. I did have some problems with WD drives failing right after the end of the warranty in the past, but I understand they have gotten a lot better. From what I have read, the WD drives are out performing Seagates, and are just as good if not better than Seagate with taking care of their customers. I have heard a lot of good things about Seagate RMA. You may ask them if there is a chance that you can get your same drive back.

 

MRD

Senior Member

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Joined

Feb 14, 2003

• Mar 17, 2008

• #6

Maxtor sucks. I had a drive to return, but unless their diagnostics software can find a problem and give you an error code, they won't take the drive back. I fought for a long time, and they finally agreed to take it back, but said they wouldn't do so for me in the future.

I never bought another Maxtor.

WD is much better... just enter serial number on web, get rma automatically, send in drive.

 

OP

z0n3

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Joined

Jul 12, 2004

Location

Hoosier Land

• Mar 18, 2008

• Thread Starter
• #7

I agree, WD RMA is really good. Thats why I normally buy from them. This particular drive was bought with about 10 others like it for $20 a piece on a black friday staples deal a while back (2 years ago I think). The extreme cheapness made me buy them. This is the only drive to have problems thus far.

 

MRD

Senior Member

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Joined

Feb 14, 2003

• Mar 18, 2008

• #8

Yeah I have a few Maxtors I bought because they were very cheap. I don't buy them anymore though. I only buy WD. I avoid the IBM Deathstars at all costs.

 

imposter

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Joined

May 1, 2004

Location

Bronx,newyork

• Mar 18, 2008

• #9

usually most companies replace it and attempt to repair the product later. most are new hard drives with the "refurb" label on it.

 

muddocktor

Retired

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Joined

Nov 1, 2001

Location

New Iberia, LA

• Mar 18, 2008

• #10

I've had to RMA 1 Seagate hard drive and the experience was painless and pretty quick. I bought a new 500 gig Seagate from the Egg and didn't install it for a month or so after I received it and when I went to use it, it wouldn't even be detected in bios. I called them up and after explaining my troubleshooting steps they emailed me an RMA number right away. From receiving the RMA number to receiving the replacement drive was about 2 weeks. Since Seagate now owns Maxtor, I would imagine that the RMA service should be the same.

 

MRD

Senior Member

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Joined

Feb 14, 2003

• Mar 18, 2008

• #11

It could be that it's better now, it sucked when I did it about 2 years ago.

 

maxfly

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Joined

May 7, 2005

• Mar 21, 2008

• #12

MRD said:

Maxtor sucks. I had a drive to return, but unless their diagnostics software can find a problem and give you an error code, they won't take the drive back. I fought for a long time, and they finally agreed to take it back, but said they wouldn't do so for me in the future.

I never bought another Maxtor.

WD is much better... just enter serial number on web, get rma automatically, send in drive.

Click to expand...

i had a similiar experience with maxtor years ago.a clients hdd had bad sectors but they refused to replace the drive despite their diagnosis software recognizing the issue.they said the drive was fine other than the bad sectors...lol.they were firmly placed on my blacklist after that ridiculous statement.