I had to come and rant about the complete and utter BS this company is. I can only hope that maybe this post will remind someone to cancel their account and they can save the hassle that I went through.
Jan 20, 2007 I signed up for a year of ventrilo service with darkstarllc.com for my world of warcraft guild.
Julyish 2007 the guild breaks up and we all go our seperate ways, and I don't even think about the ventrilo service.
Jan 30 2008 I notice in my old e-mail account, about 15 attempts to charge my card. I inquire and get told my account was never cancelled.
Jan 31 2008. I say cancel my service.
Mar 10 2008 I notice my card is being repeatedly attempted to be charged. I check in at the site, and they indicate that they never canceled my service because I owe them money.
I indicate that per my welcome e-mail and I quote "Darkstar communications requires a 1 day notice on all cancellations, this means if you cancel and your service is due in 1 day or less you will still be held liable for the next month of service."
As it turns out they insist I owe them $170 dollars when I insist that I owe them approximately 15 for the month of service that my welcome e-mail indicates I should owe.
Eventually, they wore me down and I paid $40 to cancel this service, which I find to be absolute highway robbery. This is a warning to anyone who had any ventrilo service, I'm sure most of them use an auto-rebill policy, but in particular to anyone who uses these guys.
I can't fault their ventrilo server, it was pretty nice, but their cancellation policy sucks. You must cancel via web ticket, you cannot call to cancel. Which if you ask me is a total joke. I'm steamed up pretty good about this, and hopefully someone reads this and is reminded to cancel any old auto-renewing subscription.
Jan 20, 2007 I signed up for a year of ventrilo service with darkstarllc.com for my world of warcraft guild.
Julyish 2007 the guild breaks up and we all go our seperate ways, and I don't even think about the ventrilo service.
Jan 30 2008 I notice in my old e-mail account, about 15 attempts to charge my card. I inquire and get told my account was never cancelled.
Jan 31 2008. I say cancel my service.
Mar 10 2008 I notice my card is being repeatedly attempted to be charged. I check in at the site, and they indicate that they never canceled my service because I owe them money.
I indicate that per my welcome e-mail and I quote "Darkstar communications requires a 1 day notice on all cancellations, this means if you cancel and your service is due in 1 day or less you will still be held liable for the next month of service."
As it turns out they insist I owe them $170 dollars when I insist that I owe them approximately 15 for the month of service that my welcome e-mail indicates I should owe.
Eventually, they wore me down and I paid $40 to cancel this service, which I find to be absolute highway robbery. This is a warning to anyone who had any ventrilo service, I'm sure most of them use an auto-rebill policy, but in particular to anyone who uses these guys.
I can't fault their ventrilo server, it was pretty nice, but their cancellation policy sucks. You must cancel via web ticket, you cannot call to cancel. Which if you ask me is a total joke. I'm steamed up pretty good about this, and hopefully someone reads this and is reminded to cancel any old auto-renewing subscription.