- Joined
- Oct 13, 2001
A few weeks ago I purchased Super Mario Brawl from Wal-mart. The other day, the game stopped loading my saves so I exchanged it.
(This is where the story starts)
Wal-mart exchanged it, but they opened the new game. The girl said "policy requires us to open the exchange to make sure the disc is inside" I asked her to repeat it and she said those exact words again. I was confused...to make sure the game is inside? Why was my original purchase not opened?
Now, I understand why they do it. People will return a game, get an unopened one and return it for cash/credit. Thus to open the exhange before giving me the one game. BUT I was upset, they lied to me
I asked to speak to a manager, I was not upset, I just hate being lied too. I told the manager to explain to me how his (Wal-Mart) policy makes sense. Needless to say...He could not.
I filed a complaint, they followed up and told me that is Wal-Mart policy and if I dont like, I can stop buying software from them.
Here is where the story gets better
I contacted Nintendo and explained to them what Wal-Mart was doing. There rep basically told me that by doing that wal-mart is violating there Terms. He said that by (us) the consumer opening the package, He apologised that he couldnt do anything about it but told me that they will look into this "policy" that requires them to open the new software.
I guess the good news is that I am not bound by the terms and conditions that nintendo set forth cause I didnt open the package.
(This is where the story starts)
Wal-mart exchanged it, but they opened the new game. The girl said "policy requires us to open the exchange to make sure the disc is inside" I asked her to repeat it and she said those exact words again. I was confused...to make sure the game is inside? Why was my original purchase not opened?
Now, I understand why they do it. People will return a game, get an unopened one and return it for cash/credit. Thus to open the exhange before giving me the one game. BUT I was upset, they lied to me
I asked to speak to a manager, I was not upset, I just hate being lied too. I told the manager to explain to me how his (Wal-Mart) policy makes sense. Needless to say...He could not.
I filed a complaint, they followed up and told me that is Wal-Mart policy and if I dont like, I can stop buying software from them.
Here is where the story gets better
I contacted Nintendo and explained to them what Wal-Mart was doing. There rep basically told me that by doing that wal-mart is violating there Terms. He said that by (us) the consumer opening the package, He apologised that he couldnt do anything about it but told me that they will look into this "policy" that requires them to open the new software.
I guess the good news is that I am not bound by the terms and conditions that nintendo set forth cause I didnt open the package.