Evga step up making me crazy

[gigabit]

This has been the worst experience ive ever had with any company.I shipped my mobo last week but usps took its good ole time getting itt here .Well it finnally got there today but the warehouse was closed.Also friday was the last day of 14 for the return.Now do i have to call usps to have them redeliver it and if they do will evga except it?Im so totally ****ed at USPS and my self for not shipping it sooner.USPS should automatically attemp to redeliver it since the place was closed today when they attemped delivery .their fault not mine.I would think.But evga rep told me to call them.And he doesnt know if they will except my step up once its recieve.All i know is if they send me my old board back they better send me a refund that day or im gonna raise hell to Joe Darwain

[Hardass]

This has been the worst experience ive ever had with any company.I shipped my mobo last week but usps took its good ole time getting itt here .Well it finnally got there today but the warehouse was closed.Also friday was the last day of 14 for the return.Now do i have to call usps to have them redeliver it and if they do will evga except it?Im so totally ****ed at USPS and my self for not shipping it sooner.They should automatically attemp to redeliver it since the place was closed today.I would think.But evga rep told me to call them.And he doesnt know if they will except my step up once its recieve.All i know is if they send me my old board back they better send me a refund that day or im gonna raise hell to Joe Darwain

No they will try to redeliver next day company is open. At least they do with all the companies I know.

[gigabit]

Man i hope so.This is really getting on my nerves.This is the last time i do one of these type deals(id rather pay full price and have my stuff in my hands because this just isnt worth it to save a few bucks.Im just not a paitent person.Im gonna have my 260GTX monday but i wont have the 780i back for atleast another week or so now.Ill probably have the second card before i get the mobo back also.Since im ordering a second 260GTX thursday

[theELVISCERATOR]

See my thread I get the feeling evga is near collapse or something.

[MR-FIX-IT]

See my thread I get the feeling evga is near collapse or something.

I agree 400000000000000000000% percent.

[theELVISCERATOR]

In the end the card is coming, but evga broke every promise all the way they made, and I gave them every opportunity to merely give it to me straight, WHEN I could contact them.

The last promise was we will upgrade shipping to 2nd day air or next day to get the card there by this friday.

Well they sent it 3 day select late enought to push the delivery to the 28th monday.

Used to be if you wanted to get something by a certain date, and were willing to pay for it.. you could get it.

I guess I am a bad customer for expecting evga to honor their word.

[MR-FIX-IT]

This was the reply I got today

Hi John,

Your refund was processed yesterday and you will be seeing this show on your credit card statement as early as today. Please let me know if I can be of any additional assistance.

Thank You,

Chris Bencivenga
Customer Service Supervisor

I replied with this:

Thanks for the follow up e-mail...But...

What the heck is going on over there? Why the run around?? No hold music, making you think you got disconnected, so you try again and again. eVGA made alot of faithful buyers cringe when they hear eVGA's name now.. Including myself. Should have not been like this... Customer care was terrible over the phone. I felt like I did not matter. Put on hold, over and over, without warning, and no one giving me a straight answer... "Its being processed" answer. and never once asked me for my account information, to do a check. It seemed they were told what to say... You have a very good deal going with the 90 day step-up program. Gives an incentive to buy from eVGA and only from eVGA, and to upgrade to a better card in the 3 month window. Which is why I buy eVGA. Lately I've been buying top notch cards. The last three purchases have been. 5900 Ultra, 6800GT, 7900 GTX, 9800GTX, and now the GTX 280... My new GTX 280 is plain awesome. Just askes for more and more... Again thanks for the follow up e-mail, but please can you you guys work on the customer satisfaction? Even though you said it was "processed", is it? Or is this just another line to keep me happy...??

John

EDIT: Still no refund.. as of 12PM Friday..

[gigabit]

My mobo gets here tuesday and my second GTX 260 monday(260 coming from newegg) but on my mobo i didnt want to have to sign since i wont be home and they could just leave it at my door but i see they sent it with a SIGNATURE REQUIRED even though i checked the box not to have this.Now im gonna have to go pickup the package after work unless they let my neighbor sign if they are home

on time with a scheduled delivery date of 07/29/2008.
Type: Package Status: In Transit - On Time

http://wwwapps.ups.com/img/1.gif
In Transit - On Time http://wwwapps.ups.com/img/icn_help_blue.gif
Scheduled Delivery: 07/29/2008 Shipped To: RIDLEY PARK, PA, US
Shipped/Billed On: 07/23/2008
Service: GROUND Special Instructions: SIGNATURE REQUIRED
Weight: 5.00 Lbs

I know its a dumb complaint but its not what i wanted.Another thing they charge for aSIGNATURE REQUIRED but i didnt pay for a SIGNATURE REQUIRED .So why do they charge if they are gonna do this anyay?

[thideras]

Man, I hope you guys get your issue resolved. I had to RMA a card 3 times and they got quicker each time, the last one going out before they even got mine.

Really sad to see them drop the ball then *run it over* with a semi :(