Newegg? Realy that good

[jeremy8529]

I had a bad experince with newegg, 1 year ago, and i made a blog out of it, and im wanting to post it here.

Hello, my name is Jeremy, of the USA. I need the help of the OC Forums, but I can not register since I don't have a paid email account. I need a story to be heard on you guy's forums. It is an amazing story of me being be abused by new egg and just plain faulty luck.
My story begins a little over less than a year ago when I ordered my parts for my first home built computer. It was to be a rig to rule all, or at least until I could afford the rest of the parts. I ordered an


AMD Compatible 939 Socket NForce4 Main board made by ASUS.
AMD 64 3700+,
2 GB Ram,
NVIDIA 7900 GTX 512mb video card,
and a 550W PSU,

I used my old 80GB HDD and on board soundcard until I could afford new ones, the video card was PCI-E, all was good and dandy until I tried to install an old 24 bit soundcard, and it didn’t work. I figured that I must have fried it or something at some point in time, but no, I should have trusted my gut. I made due with onboard sound until I could afford me an X-FI. You have to understand what was wrong here, I didn’t figure this out till sometime later but all my PCI slots had shipped defective. Everything else worked, the PCI slots were getting power but that was it, and that was only it. I figured it might be some funky driver error or something when my new X-FI wouldn’t work either. At this point in time I tested the X-FI on someone else’s computer just to hear it sing like a bird, I had my culprit right there, the PCI slots were indeed defective.
I decided to live with it mainly because I didn’t feel like shipping my main board in for repairs, like I ended up doing now, and am currently still in the process of. About 4 months later I had saved up enough dough to pay for a new Seagate 300gb HDD to replace my antique 80GB HDD, to my horror, I couldn’t get it to work after trying many various arrays of settings. After this I had enough, I sent my whole computer to the local computer repair where they confirmed everything that was wrong with my computer. (Motherboard was defective on shipping, HDD shipped DOA, and the X-FI was just plain beautiful with no place to sing…) They shipped the HDD and main board to new egg were the HDD shipped back perfectly after a week and a half, which was good, but after another week of no motherboard and no word I got suspicious. I called new egg and they said they couldn’t send me back my motherboard repaired or replaced since I didn’t buy it from them. When indeed I had my invoice, Sales order, and confirmed RMA info on hand. After a week of hard fought war with new egg they agreed that I could select a motherboard that was within the price range give or take $10 or so, the only motherboard they had still within the price range was $10 cheaper than the one that I ordered. I was forced to take it.
This here is were it gets hairy, after I finally got that one into the shop, guess what, It was DOA, Dead as a doorknob, so right now I am in the process of having new egg to rush deliver me a new motherboard to my house, (the replacements replacement, much like my position in football) and I am currently awaiting to see if it works. I wouldn’t be surprised really if it didn’t either. It was an SLI motherboard that the first replacement was, but that wasn’t a problem either at all since, my $90 PSU broke about 2 months earlier, and they replaced it with an SLI Power Supply……

I was just hoping that you guys could take my story and post it on your forums or on you alls site or something. I want to be heard, badly. If you need proof, before you make it front page news or something, I can give you guys a picture of the invoice.

[Ashura]

Can't register because of not having a paid... e-mail account?

[Malpine Walis]

:welcome: to the forums. As you will no doubt have noticed, you did manage to register for our forums despite your email issue or your post would not have shown up for us.

Also, please remove the link from your sig. We have a rule about that.

[MARCI]

Just curious, but did you attempt to overclock the cpu at all when it was originally up and running?

[CGR]

What exactly does this mean?

"I decided to live with it mainly because I didn’t feel like shipping my main board in for repairs, like I ended up doing now, and am currently still in the process"

To me it looks like you bought something, decided NOT to RMA it when you found the problem and held on to it for how long before finally wanting to RMA it?

Also, if it was past 30 days, Newegg has nothing to do with your RMA.. You have to go to the manufacturer past that time. Did you wait longer than the Newegg return policy time?

[MRD]

You can register with a free email account and use it. However, you cannot access the classified sections unless you have an email account that meets certain specs. Basically, it has to be an ISP account, business account, etc. (not gmail, hotmail, yahoo, etc.) These are too untraceable and hence Sam cannot adequately protect against trolls.

Personally, I've dealt with Newegg for about 7 years or so, and every experience has been excellent. Whenever I got something defective, it was replaced, no questions asked. I did find the customer service chat to be rather unhelpful one time when I talked to them about buying some new stuff. I was pretty much ready to buy something, but the guy just seemed so disinterested, I didn't. In the end though, Newegg can be counted on to deliver what you order very quickly and at a good price and to stand by their merchandise. Despite the lackluster customer service I received last time, I still consider Newegg the best company out there by far for computer parts.

[Jayws]

lol this story is rediculous. You don't need help, you just need to use some patience and good sense. If something is broken, especially something NEW that cost you your hard earned money, then you take care of the problem... immediately. Warranties are not infinite. Obviously you have money to waste since you waited. But then the nerve to complain about Newegg when they have no obligation to help you (but they do). I wont get into it any further than that. It sounds like the situation could have been handled better on your part and that some if not most of your troubles are caused by your own doing.

[JonSimonzi]

Newegg's plain as day, motherboard policy

"
This item is covered by Newegg.com's Limited Non-Refundable 30-Day Return Policy.

* Return for refund within: non-refundable
* Return for replacement within: 30 days
"

30 days. Now, an exert from your story.

"
...PCI slots were indeed defective. I decided to live with it .... About 4 months later .... I sent my whole computer to the local computer repair .... They shipped the HDD and main board to new egg...
"

I bolded an important part of your story incase you couldn't pick up on it. Your lucky Newegg gave you the time of day when you talked to them, and agree'd to let you pick out a new mobo. They could have sent you straight to the manufacturer, but no, the fact that they let you still swap out your mobo shows great customer service. So no, Newegg didn't do anything wrong, your just bitter that, oh snap!, sometimes we get bad parts and they don't work. That happens in electronics. I'm going to end this post with a similar story, but in a positive experience.

On 9/20/2007, I placed an order. Part of that order was an Asus P5K-SE. On 2/1/2008, I place another order, which includes 2x1gb ram, filling out all 4 ram slots. I find out, 2 of my ram slots don't work. I contact Newegg. On 2/26/2008, a whole 159 days after I originally purchase my original P5K-SE, they send me out a new one, free of charge. Note, I haven't sent them out my old one yet! So now I have 2x P5K-SEs at my house. I put the old one with 2 dead ram slots in the box, and pay to mail it back to them. So they RMA'd my motherboard ONE HUNDRED AND TWENTY NINE days after their warranty policy was up, while sending me the new one first, because I couldn't have the down time of my computer, for just the cost of shipping.

And that's why Newegg gets all my business, they really know how to take care of their customers.

[Neuromancer]

I have had good and bad experience with newegg myself. Let me emphasive the "bad" from newegg, = I had to pay return shipping.. WOW..

I could have called and complained and they would have refunded it to me... but I just did not want a replacement part anymore was fed up with the project I was working on at the time.

No as to the rest.. a year ago... socket 939???

Thats not a rig "to rule all" that is a "I bought the cheapest open box parts I could find on newegg." As emphasized by the 30 non-refundable part of your post.

A little thought and patience as already mentioned goes a long way.

I bought a Wireless intellimouse explorer 2.0 (my favorite mouse of all time) just last week from newegg. It was open box and I got it for about 12 dollars shipped (less then half price). The wireless reciever was defective. It just so happens I had an extra receiver laying around so I used that instead :) I did not even call to tell them. Mouse is kicking A$$ now :) So that was my second "bad" experience. Gauranteed if it was a new or expensive component I would call and complain, but it was not. (I always try to test parts from anywhere in a week and know if they are faulty. Guess having 3 pcs in the house is better for that though.

[MRD]

I don't ever touch the open box stuff. If it's open box, someone else returned it, which makes me highly suspicious as to why.

[jeremy8529]

Allow me to make some corrections here, I didn't properly explain this I don't think. The original parts were baught 3 years ago, It was a good computer back then. When I wrote the original blog a year ago, I was very upset and angry, and I didn't proofread it properly before I posted it here, so I apologize.

I didnt truely realize my motherboard was defective until it was out of the one month warrenty period, and what actualy made me mad, was the string of defective parts.
An Exploded PSU, A dead HDD, and two defective motherboards, and the fact that when i shipped in the first motherboard, the serail number didnt match the ones from their database. While I realize that most people have great service from newegg, and besides from this incident, I have as well. That is what amazed me, the fact that this had happened with newegg, and the fact that they didn't belive me when I said I baught the card from them, even though they had my invoice.

[Jon]

Thread cleaned up and re-opened.

[CGR]

Allow me to make some corrections here, I didn't properly explain this I don't think. The original parts were baught 3 years ago, It was a good computer back then. When I wrote the original blog a year ago, I was very upset and angry, and I didn't proofread it properly before I posted it here, so I apologize.

I didnt truely realize my motherboard was defective until it was out of the one month warrenty period, and what actualy made me mad, was the string of defective parts.
An Exploded PSU, A dead HDD, and two defective motherboards, and the fact that when i shipped in the first motherboard, the serail number didnt match the ones from their database. While I realize that most people have great service from newegg, and besides from this incident, I have as well. That is what amazed me, the fact that this had happened with newegg, and the fact that they didn't belive me when I said I baught the card from them, even though they had my invoice.

It is not Newegg's fault that manufacturers send them faulty items. Sounds like there was a communications error with Newegg. I have never had them NOT have my invoice and know whats on it.

As for serial numbers, newegg could care less about those, only manufacturers care what those are, so not sure what you are saying about serial numbers not matching.

[jeremy8529]

Let me clear this up, they said that the parts they sent me had a serial number on them, and that they registered this number in there database. When I sent them my parts back, the numbers did not match. How this could have happened, I have no clue, perhaps they used a barcode scanner and something interfered with it. It is really quite impossible to know how it happened.

[CGR]

Something doesnt sound right. AFAIK, Newegg does not record serial numbers, as these numbers are on the actual hardware. They dont open every box to record numbers.

In any case, you built the machine three years ago, then had problems a year ago. Thats TWO years after you had the parts, so Newegg has NOTHING to do with this..

And frankly, WHY you come to these forums or any other and post this kind of thing a YEAR after the fact is beyond me.

[ratbuddy]

Something doesnt sound right. AFAIK, Newegg does not record serial numbers, as these numbers are on the actual hardware. They dont open every box to record numbers.

Many pieces of hardware have a little window on the box so stores can look inside and see/scan the serial number. If they didn't, what's to stop thieving jerks from just replacing broken hardware with new via RMA?

[EmAn]

Well the serial number is also on the box of some hardware like Mobo's.

[CGR]

Many pieces of hardware have a little window on the box so stores can look inside and see/scan the serial number. If they didn't, what's to stop thieving jerks from just replacing broken hardware with new via RMA?

If its broken why would it be thieving to RMA it? Its not like Newegg would send out a replacement for an item that was not the same item returned.

[ratbuddy]

If its broken why would it be thieving to RMA it? Its not like Newegg would send out a replacement for an item that was not the same item returned.

Thief buys a part. Thief breaks said part. Perhaps thief buys a part he knows is broken from ebay or something rather than breaking it themselves. Thief orders brand new part from newegg, when it arrives, while whistling, thief inserts broken part in packaging, gets an RMA for 'DOA' product and either gets a refund or sells the replacement. Prices go up for honest buyers. Shady as heck and probably flat out illegal, but there's people out there who only think of themselves :rolleyes:

[hajalie24]

Thief buys a part. Thief breaks said part. Perhaps thief buys a part he knows is broken from ebay or something rather than breaking it themselves. Thief orders brand new part from newegg, when it arrives, while whistling, thief inserts broken part in packaging, gets an RMA for 'DOA' product and either gets a refund or sells the replacement. Prices go up for honest buyers. Shady as heck and probably flat out illegal, but there's people out there who only think of themselves :rolleyes:

You think like a criminal :p and it might actually work lol. i'll never try it though.

[JonSimonzi]

You think like a criminal :p and it might actually work lol. i'll never try it though.

A friend of mine did that back in the day. Had a ATi 9500 Pro. Went to the store, bought a 9700 Pro. Went home, peeled the stickers off each, swapped them, and returned the 9500 Pro in the 9700 Pro box.

[MRD]

The sad part is that someone who bought it might not even realize it.

[InThrees]

The sad part is that someone who bought it might not even realize it.

While reprehensible, that outcome is much better than the person realizing it, taking it back to the store, and being called a scammer. Really all they could do is issue a chargeback and likely receive a ban for future shopping there.

[maelstromracing]

Allow me to make some corrections here, I didn't properly explain this I don't think. The original parts were baught 3 years ago, .

This happened 3 years ago?

[hank123]

An Exploded PSU, A dead HDD, and two defective motherboards.

bottom line for the crap PSU u got and the dead HDD i bet u bought crap parts. I never have liked asus.

Dude for real I have had one minor bump on shipping cost and newegg took care of it for me ASAP. Newegg kicks ass.

You my friend are a chode.