09-06-08, 09:12 AM
In the age of herculean efforts to obtain and complete a RMA for some hardware, I'd like to simply state Hitachi performed above my expectations. My T7K400 fried after about two months, and I was forced to take advantage of my 5 year warrenty. Having never actually spoken with a Rep, I was able to obtain an RMA in as little as 10 minutes. Counting in the one week per trip by UPS (Georgia to CA) total RMA time came to 18 days. Satisfied!