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eh?
01-14-02, 09:43 AM
I just recived my second XP last friday. I fried the first one because i didn't put the waterblock on all the way and i sent it back so they sent me another one ( i have a year warranty). Well I got my second one last friday. Well last night while trying to unlock i used a razor blade to remove the excess glue and then the blade slid down into the cpu exposing the wires. and the cpu is now dead. Anyway heres my question: what do you think i should say when i try to return it? i was thinking about saying i got it like that....

keep in mind this is the second time

Ridenow
01-14-02, 09:54 AM
I am sorry, but I do not think we can ethically answer that question.

eh?
01-14-02, 09:58 AM
i don't understand why not. I paid extra for the warrenty so why not use it.

Newbie_Doo
01-14-02, 10:20 AM
Because it is theft. Be a man and own up to the fact that you blew it and killed your chip (twice).

Anything else indirectly rips off ALL of us by making us pay higher prices and by making us deal with the troll vendors who are left after the good ones go under because of things like this.

:mad:

N_D

(Moved to AMD CPUs. Post in the proper topic)

eh?
01-14-02, 10:42 AM
as i said before i bought the warranty for 1 year. So this is covered in the warranty. Which means that i get a free one from the warranty. Also i didn't think this belonged in AMD cpus because it has nothing to do with them. And i don't see how im going to drive the vendor under when all they do is send it back to AMD and AMD either credits them or sends them a new one....

KaHNZa
01-14-02, 10:44 AM
Wel if it were me I wouldn't have screwed around with it the first time. But I would say they wil probably really question you about it...

Ridenow
01-14-02, 10:45 AM
I have not read your warrenty documentation, but I suspect that unlocking your processor or even attempting to do so voids the warrenty. Technically, you caused the damage, which is not covered by most warenties. In the long run if you do get them to replace the processor it will cost me, so I can not tell you to do it. I also do not think it is my place to tell you no you can not try. Therefore I can not answer your question.

eh?
01-14-02, 10:49 AM
Originally posted by Ridenow
I have not read your warranty documentation, but I suspect that unlocking your processor or even attempting to do so voids the warranty. In the long run if you do get them to replace the processor it will cost me, so I can not tell you to do it. I also do not think it is my place to tell you no you can not try. Therefore I can not answer your question.
It will not "cost you" i hate it when people say that. It cost AMD maybe $20 to make the cpu and then they sell it to the resellers for about 40-60 then the reseller jack up to around a 100. So me mailing this back to where i bought it from is not gonna make everyone in the world jack up their prices for their AMD cpus. If it bothers you that much then don't respond to my post. I was asking your opinion thats all.

eh?
01-14-02, 10:51 AM
not to mention the reason it stopped working is because i didn't seat the heatsink right not because of the chip. I told you about the chip because thats what they are gonna see and thats what they are gonna think is wrong with it. When actually its because i didn't mount the heat sink right ( which is in my warranty)

Newbie_Doo
01-14-02, 11:03 AM
Read your warranty. I believe that "misuse", "abuse", "improper mounting", and "modifications" violate the terms of your warranty.

AMD will never see that chip. You send it back to the vendor, the vendor can't get credit for it because of the obvious damage to the chip and has to eat the cost of your replacement. The Distributor will not credit for chips that have been abused. Even if it made it that far, AMD would refuse to credit because of the same thing.

As for the shameful statement that they are just all packing profit on your back and sticking you, do some research. Number 1: I hope they turn a profit, because I want them around when I want to buy something. Number 2: If the vendor really DID make $20 per chip (which he doesn't), for a $200 chip replacement (that he has to eat the cost on), he has to sell 9 more just to break even (at ZERO PROFIT), then his profit on the next one (the $20 you claim he made on the first one) is amortized over the previous 10 for a whopping $2.00 each.

It is improper to expect the vendor to cover your backside and pay for your screwup. Eat the cost of a new chip and chalk it up to experience. Anything less is theft.

N_D

Ridenow
01-14-02, 11:07 AM
I do not want to to start a debate. I like everybody here and consider you all resonable people.

I think that when someone makes a statement like, "this will not cost anyone" they do not understand the system. I realize that one or 2 processors will not cost me, but everyone wants to be the one who gets through. The imediate cost to me is that it becomes harder for me to exchange a warenty part. It does cost the vendors time, labor and shipping to do an exchange. All AMD will reimburse is the cost of the part. These vendors have to compensate for this cost. They will impose restrictions on replacements and charge diagnostic fees. To make it harder on me if I have a legit problem. These processes cost them money and they will raise prices. It will cost me, as the average consumer, in money, time and frustration.


Again, I am not saying you can not try. I am saying why I can not advise you and why others should not answer. Like you, others have to watch out for what is best for them.

stompah
01-14-02, 11:07 AM
Dude thats like wrecking your car the day after you bought it and telling the dealer you want a new one.

The warranty implies manufacturer defects not user breakage.

I hope the retailer reads this forum.

It cost more than just the price of the CPU you have to take into account the shipping both to you and to the manufaturer, the cost of packaging and the man hours to authorize the RMA, test the CPU send your replacement, contact AMD, package AMD's package and ship, wait for a new proccessor and all this time the vendors stock is -1 till he gets the credit or CPU back... and that is assuming that AMD takes the CPU back because YOU broke it.


And yes you are the reason why ***** costs so much. First your wrong for thinking that the profit margin is so great for the retailer. I bet if the CPU is moderately priced he is making less than $10 (maybe even -$5) after stocking and packing the item for you. Technology costs $ if AMD truly made $20 a CPU then we would all be on 100,000+GHz CPUs right now. I am willing to bet that in the end AMD makes a profit of less than $.05 for each CPU sold. Please dont question me on that cause I am not gonna explain the manufacturing process, R&D, marketing..... on and on...

Remind me to never to sell/buy anything to you via our For Sale forums.

Newbie_Doo
01-14-02, 11:09 AM
Easy stompah. No name calling.

TranceBear
01-14-02, 11:10 AM
Originally posted by drdingo21

It will not "cost you" i hate it when people say that. It cost AMD maybe $20 to make the cpu and then they sell it to the resellers for about 40-60 then the reseller jack up to around a 100. So me mailing this back to where i bought it from is not gonna make everyone in the world jack up their prices for their AMD cpus. If it bothers you that much then don't respond to my post. I was asking your opinion thats all.

As an operator of a retal computer store this is untrue, we pay much more from AMD. And Newbie is right, this crap costs us retailers alot of money. Doing bogus RMA's forces myself to raise prices to compensate. Just suck it up and buy another and take more time with your next O/C.

eh?
01-14-02, 11:11 AM
Originally posted by Newbie_Doo
Read your warranty. I believe that "misuse", "abuse", "improper mounting", and "modifications" violate the terms of your warranty.

AMD will never see that chip. You send it back to the vendor, the vendor can't get credit for it because of the obvious damage to the chip and has to eat the cost of your replacement. The Distributor will not credit for chips that have been abused. Even if it made it that far, AMD would refuse to credit because of the same thing.

As for the shameful statement that they are just all packing profit on your back and sticking you, do some research. Number 1: I hope they turn a profit, because I want them around when I want to buy something. Number 2: If the vendor really DID make $20 per chip (which he doesn't), for a $200 chip replacement (that he has to eat the cost on), he has to sell 9 more just to break even (at ZERO PROFIT), then his profit on the next one (the $20 you claim he made on the first one) is amortized over the previous 10 for a whopping $2.00 each.

It is improper to expect the vendor to cover your backside and pay for your screwup. Eat the cost of a new chip and chalk it up to experience. Anything less is theft.

N_D
Yes improper heatsink mounting is in the warranty....they have already replaced it once. My question was what do you think i should say about the chip. I fried the cpu i told them that last time and they replaced it, thats the point of the warranty. Also they do make more then $20 a chip....i know my friend gets is xp's for $89 when he buys them in hundreds, then he turns around and sells them for $149, now thats more than a $20 profit.....

stompah
01-14-02, 11:12 AM
Originally posted by Newbie_Doo
Easy stompah. No name calling. Umm if the name fits... if he did that to me what would we call him in our for sale forums?

eh?
01-14-02, 11:15 AM
Originally posted by TranceBear


As an operator of a retal computer store this is untrue, we pay much more from AMD. And Newbie is right, this crap costs us retailers alot of money. Doing bogus RMA's forces myself to raise prices to compensate. Just suck it up and buy another and take more time with your next O/C.
you both are missing the point. the chip stopped working because i fried it. not because of the chip, after i chipped it the cpu still ran until i took it out and put it in another board and had the heatsink on wrong. thats when it stopped working.
I was asking what i should say about the chip, thats all not how to rip them off, just what i should say

Newbie_Doo
01-14-02, 11:15 AM
Scan your warranty text and post it. I am VERY skeptical and think you got lucky last time.

I know several vendors, and they are not making $20 per chip, not if they price competitively. Why don't you just get your friend to sell you one of his at cost? If what you say is true, and your friend is being truthful, then it seems like a MUCH better deal.

Or he could be pulling your string.

Sonny
01-14-02, 11:15 AM
Originally posted by drdingo21
Anyway heres my question: what do you think i should say when i try to return it? i was thinking about saying i got it like that.... Why make an excuse......Originally posted by drdingo21
as i said before i bought the warranty for 1 year. So this is covered in the warranty......if you paid for the warranty?

You know your doing something wrong when you have to lie.

TranceBear
01-14-02, 11:15 AM
Originally posted by drdingo21

Yes improper heatsink mounting is in the warranty....they have already replaced it once. My question was what do you think i should say about the chip. I fried the cpu i told them that last time and they replaced it, thats the point of the warranty. Also they do make more then $20 a chip....i know my friend gets is xp's for $89 when he buys them in hundreds, then he turns around and sells them for $149, now thats more than a $20 profit.....

My friends get 2.2ghz Intels for $45, LOL........reality sets in.

eh?
01-14-02, 11:15 AM
forget it....

TranceBear
01-14-02, 11:17 AM
Originally posted by drdingo21

you both are missing the point. the chip stopped working because i fried it. not because of the chip, after i chipped it the cpu still ran until i took it out and put it in another board and had the heatsink on wrong. thats when it stopped working.
I was asking what i should say about the chip, thats all not how to rip them off, just what i should say

You just answered your own question. tell them you fried it.

Newbie_Doo
01-14-02, 11:18 AM
Originally posted by drdingo21

you both are missing the point. the chip stopped working because i fried it. not because of the chip, after i chipped it the cpu still ran until i took it out and put it in another board and had the heatsink on wrong. thats when it stopped working.
I was asking what i should say about the chip, thats all not how to rip them off, just what i should say

Tell them that you were trying to unlock it, chipped the package substrate, then fried it by mounting the HSF improperly and your CPU suffered heat death. Then tell them you have a warranty and expect a replacement because you paid extra for the privilege of abusing your chip without consequence.

When they get up off the floor and start breathing again after the laughter subsides, maybe they will honor your request.

Then again, maybe they won't.

At least then you can have a clear conscience because you told the truth.

TranceBear
01-14-02, 11:19 AM
Originally posted by Newbie_Doo


Tell them that you were trying to unlock it, chipped the package substrate, then fried it by mounting the HSF improperly and your CPU suffered heat death. Then tell them you have a warranty and expect a replacement because you paid extra for the privilege of abusing your chip without consequence.

When they get up off the floor and start breathing again after the laughter subsides, maybe they will honor your request.

Then again, maybe they won't.

At least then you can have a clear conscience because you told the truth.

LOL, so true

eh?
01-14-02, 11:19 AM
Originally posted by TranceBear


My friends get 2.2ghz Intels for $45, LOL........reality sets in.
what the hell

Ridenow
01-14-02, 11:22 AM
Be nice guys.
We can voice our opinions on the subject, but we can not attack or accuse any one. The point of the thread was to ask for an opinion, not to be accused of driving up prices or anything else.

Newbie_Doo
01-14-02, 11:34 AM
Originally posted by Ridenow
Be nice guys.
We can voice our opinions on the subject, but we can not attack or accuse any one. The point of the thread was to ask for an opinion, not to be accused of driving up prices.

Ridenow,

The original question, "What do I say when I try to return this chip? I was thinking of saying I got it like that" frosts me. He states openly that he killed the chip, wants to lie to the vendor about the condition that it was received in, and feels that it is OK because "me mailing this back to where i bought it from is not gonna make everyone in the world jack up their prices for their AMD cpus".

The vendor, distributor, jobber, and manufacturer all have bigger pockets than he does, so it is OK to screw them. Besides, he paid for a warranty. That justifies it doesn't it?

Not in my world.

I spent 6 years in retail and have been in sales for the last 16. Guys like this make it harder for the retailer to compete, if they have any sense of customer service. Good service costs money to maintain. When somebody abuses the system, it costs everybody, up and down the chain, to solve the problem. We all pay more as a result. Basic economics.

drdingo21, do the right thing and pay for your new chip. Own up to your mistake and chalk it up to experience.

eh?
01-14-02, 11:46 AM
thats fine and thats all you had to say. You didn't have to come and be a total ass about it telling me what the warrenty covers and what it doesn't. i was on the phone with them for an hour talking about that. Then trancebear not knowing me at all or my friend that sells those xps just flat out calls me a liar. not cool.

I was just asking you guy what you though. thats all

nihili
01-14-02, 11:48 AM
Originally posted by drdingo21
as i said before i bought the warranty for 1 year. So this is covered in the warranty. Which means that i get a free one from the warranty. Also i didn't think this belonged in AMD cpus because it has nothing to do with them. And i don't see how im going to drive the vendor under when all they do is send it back to AMD and AMD either credits them or sends them a new one....

If you think this is covered by your warranty, then I'm confused about your original question. Just tell them that the razor blade slipped as you were taking off some excess glue and you accidentally cut the chip open.

Am I missing something?

nihili

TranceBear
01-14-02, 11:53 AM
Originally posted by drdingo21
thats fine and thats all you had to say. You didn't have to come and be a total ass about it telling me what the warrenty covers and what it doesn't. i was on the phone with them for an hour talking about that. Then trancebear not knowing me at all or my friend that sells those xps just flat out calls me a liar. not cool.

I was just asking you guy what you though. thats all

Not a liar, but not knowing all the facts and bringing them into the open, you are asking for it. This was not a personal slam, just a little humor in a dead subject. You have answered your own question many times over. Good Luck on your next venture.

eh?
01-14-02, 12:01 PM
i took it as a personal slam.
also i just got off the phone with them, they are charging me a 10% restock fee and sending me a new one. i told them exactly what nill said. So does that still make it wrong because they are replacing it anyway? even though i told them the real reason

Newbie_Doo
01-14-02, 12:06 PM
Originally posted by drdingo21
thats fine and thats all you had to say. You didn't have to come and be a total ass about it telling me what the warrenty covers and what it doesn't. i was on the phone with them for an hour talking about that. Then trancebear not knowing me at all or my friend that sells those xps just flat out calls me a liar. not cool.

I was just asking you guy what you though. thats all

Again: I have many years of experience in retail, including dealing with extended warranties. I am extremely skeptical that your warranty covers what you have done to your chip. I asked you to scan it and post it but you have not, so this is going to remain a matter for debate until you do.

As I have stated 3 or 4 times now, tell the vendor the truth. If they STILL replace the chip, count your blessings. If they don't, at least you were honest. Lying to the vendor (which was your first suggestion) is tantamount to attempting theft.

This forum doesn't condone theft, this forum doen't condone ripping vendors off, and neither do I. You think I am being a total ass about this subject? Maybe so. I think I have been trying to expose to you the silliness of your suggestion that someone else should pay for your screwup. If that cuts you...I guess I don't have a lot of sympathy for your position.

Doing the right thing is harder, but in the long run it is best.

N_D

Newbie_Doo
01-14-02, 12:10 PM
Originally posted by drdingo21
i took it as a personal slam.
also i just got off the phone with them, they are charging me a 10% restock fee and sending me a new one. i told them exactly what nill said. So does that still make it wrong because they are replacing it anyway? even though i told them the real reason

You replied while I was typing my previous reply. Since you told the vendor the truth, and they agreed to replace the chip, I guess all is well. The vendor at least had the choice and the decision to make the trade instead of being duped. If they have agreed to do the change for only a 10% fee, you did well.

BTW, who is the vendor? They sound like a company who deserves some praise.

Jon
01-14-02, 12:18 PM
Better yet, if this vendor replaces chips that are damaged beyond working condition due to unlocking attempts, I want to know who it is so I can start ordering from them.

Save me hours of trying to be careful when I know if I screw up, they'll take care of it for me.

Rediculous.

TranceBear
01-14-02, 12:19 PM
Originally posted by Jon
Better yet, if this vendor replaces chips that are damaged beyond working condition due to unlocking attempts, I want to know who it is so I can start ordering from them.

Save me hours of trying to be careful when I know if I screw up, they'll take care of it for me.

Rediculous.

I wasn't gonna go there but it is out now..lol

eh?
01-14-02, 12:24 PM
The company is Thompason computer warehouse. and i agree about that praise they have been excellent with me. the reason i haven't scanned anything is 1 i don't have a scanner and 2 i don't have a written warranty.... i tried to find it on their site but i could not...
Just because i said i was thinking about saying how i received does not mean that is what i was gonna say. Which is why i asked you onion. I didn't want you both to start hammering me telling me how wrong i was.

eh?
01-14-02, 12:25 PM
Originally posted by Jon
Better yet, if this vendor replaces chips that are damaged beyond working condition due to unlocking attempts, I want to know who it is so I can start ordering from them.

Save me hours of trying to be careful when I know if I screw up, they'll take care of it for me.

Rediculous.
i recommend them:D they have been great with me.

Jon i misread your post....i could care less if you think that i am lying about it. I am telling you what the told me. I didn't realize that you were being sarcastic.....

Ridenow
01-14-02, 12:28 PM
I am going to have to agree with drdingo21 on the point that there are some "personal slams" in this thread. I do not agree with some other things, but that is the right to think differently. I am not above the forum rules on the subject and neither is anyone else, including any mods.

TranceBear
01-14-02, 12:36 PM
Originally posted by Ridenow
I am going to have to agree with drdingo21 on the point that there are some "personal slams" in this thread. I do not agree with some other things, but that is the right to think differently. I am not above the forum rules on the subject and neither is anyone else, including any mods.
If there is an issue that can not be resolved at this level, which should be really easy, I will not hesitate to email JoeC. Joe's opinion on this subject (flames and personal attacks) have been made quite clear. Please do not get to that point.

If anybody takes what was said here personal than that is more crazy than the original topic. I am not one to slam anybody for any reason. This humor was brought on by DrLingo himself. If any sane person would look at all the posts you would see just how silly this all is. Can't we all jst have fun!!:)

David
01-14-02, 12:42 PM
you mucked up = you pay for it.

eh?
01-14-02, 12:46 PM
Originally posted by TranceBear


If anybody takes what was said here personal than that is more crazy than the original topic. I am not one to slam anybody for any reason. This humor was brought on by DrLingo himself. If any sane person would look at all the posts you would see just how silly this all is. Can't we all jst have fun!!:)
and now you make fun of my name :D

Ridenow
01-14-02, 12:56 PM
I have been trying to type this for a while, but keep getting interupted. Darn customers. I apoligise if this revisits a topic that has been discussed.

One of the things that has been neglected to be discussed is "overhead"
Lets say a vendor buys 100 chips at $80 each($8000) and sells them at $150 each. Let us say that by the end of the month 80 of them are sold($12000 income). The other 20 will be sold next month, but at the lower market rate, lets guess $130 each($2600). Minus the bill for the processors from the distributer is $6600. I am making these numbers up, please do no complain, it is just an example. Pay the guy selling the chips, just to make the numbers round I am going to say he gets $2600 for 2 months wage and maybe a little health insurance. We are down to $4000. Electric bill, lets say $1000 a month and say it includes phone, office supplies any computer incedentals..... Remember it took 2 months to sell so we are down to $2000, that is $20 profit per chip. Now lets say that one guy needs an RMA. AMD will sell you the replacement at $80 and give an $80 credit, when the bad chip is sent back in. The vendor has to pay to ship the new chip to the customer and the bad one to AMD. $10 a ship and poof went any profit. They also have to pay the one employee to process the RMA and he is not selling durning that time so the vendor will loose that hours wage. The vendor either goes under or has to raise the price to cover expenses.

This is a very simplified example.

Wa11y
01-14-02, 12:56 PM
As I understood it, you bought one chip, and paid for an extended warranty, which covers incorrect mounting. You incorrectly mounted the waterblock, and fried your chip. No problem, that was covered. But then you try and unlock the replacement chip, and screw it up, and now want to replace that.

Unless you warranty specifically covers modifications to the chip (unlocking the bridges), you really have no recourse. In the case of the first chip, there was no problem there. You bought the extended warranty that covers incorrect mounting. But in the case of the second chip, you screwed it up, and the way you screwed it up is not specifically covered by the warranty. In that case, yes the retailer should cover the first chip, but not the second.

Now, if mods to your chip are covered by the warranty, then yeah, go ahead and have them replace it. But if you screwed up your chip, and it's not covered, you should eat the cost.

Newbie_Doo
01-14-02, 01:00 PM
The issue of whether they will replace the chip has been settled. At this point all that is left to discuss is ethics and economics. Thompson Computer Warehouse is replacing the chip for a 10% surcharge.

N_D

TranceBear
01-14-02, 01:06 PM
Originally posted by drdingo21

and now you make fun of my name :D

Damn memory, too lazy to scroll down to double check..:)

eh?
01-14-02, 01:11 PM
Originally posted by Wa11y
As I understood it, you bought one chip, and paid for an extended warranty, which covers incorrect mounting. You incorrectly mounted the waterblock, and fried your chip. No problem, that was covered. But then you try and unlock the replacement chip, and screw it up, and now want to replace that.

Unless you warranty specifically covers modifications to the chip (unlocking the bridges), you really have no recourse. In the case of the first chip, there was no problem there. You bought the extended warranty that covers incorrect mounting. But in the case of the second chip, you screwed it up, and the way you screwed it up is not specifically covered by the warranty. In that case, yes the retailer should cover the first chip, but not the second.

Now, if mods to your chip are covered by the warranty, then yeah, go ahead and have them replace it. But if you screwed up your chip, and it's not covered, you should eat the cost.
well the cpu still worked after i chipped it. I called and told them that i fried this chip he looked and said this is the second one that we have sent you and i agreed.
Then he said well i see you bought the heatsink and fan with so its still under warranty and to go ahead and send it back, then i said well i also chipped the cpu, and he blurted out that physical damage to the core is not covered by the warranty, i said i know that but i chipped the ceramic by the top left pad. he said how did that happen, i said i was scrapping off superglue with a razor blade then he said well was the chip still working after i did that i told him yep which it was, he said well thats fine just as long as i didn't damage the core to go ahead and send it back and they would match the way i shipped it and since i damaged the cpu that i would be charged a 10% restock fee and thats it, then he gave me an RMA number. thats all that was said.

It_The_Cow
01-14-02, 02:35 PM
That's not cool. Now someone who buys an XP might get your chipped CPU. If it still worked, then keep it. Now someone else will get your chipped CPU. Not cool if you ask me

skip
01-14-02, 02:57 PM
Originally posted by drdingo21

It will not "cost you" i hate it when people say that. It cost AMD maybe $20 to make the cpu and then they sell it to the resellers for about 40-60 then the reseller jack up to around a 100. So me mailing this back to where i bought it from is not gonna make everyone in the world jack up their prices for their AMD cpus. If it bothers you that much then don't respond to my post. I was asking your opinion thats all.

You are downright wrong!!! There is propbably $10 - $15 profit in processors at the small retailer level if that. Unless you buy 1000's of these things, You don't get a price break.

Also, on OEM chips, the reseller eats the chip, not AMD.

There is NO Warranty, even on a Retail chip, that covers the chip for abuse or modifications. Which is what you did both times.


EDIT: I stand corrected. Obviously this reseller does warranty chips for abuse and modifictions. I will buy from them from now on.

nihili
01-14-02, 03:04 PM
Originally posted by It_The_Cow
That's not cool. Now someone who buys an XP might get your chipped CPU. If it still worked, then keep it. Now someone else will get your chipped CPU. Not cool if you ask me

I believe he said the chip is currently dead.

He chipped the CPU, it still worked. He later fried the chip by misapplying the heatsink. He told the company about both incidents. The company is RMAing the chip on the basis that it was killed by the heatsink, not by the chip.

In any case, while it is DrDingo's responsibility to not RMA under false pretenses, it is not his responsibility to ensure that the company does not resell a chip they know to be defective.

I do business with several companies precisely because they have "no questions asked" return policies. They will accept merchandise returns for any reason whatsoever. (Alas none of these sell CPUs.) As an example, I recently purchased a set of luggage from such a place. I took the luggage on a single trip. During that trip I discovered that I wasn't fond of the latch on the luggage. Also I wore a small hole in the side of one piece by placing in carelessly on an airport luggage cart. I returned the luggage and let the company know my reasons, both of them. If they go on to resell that luggage, they are guilty of unethical behavior. However, I am not. I bought the merchandise in part on the basis of a liberal return policy. I utilized that return policy in an open and honest fashion.

If my understanding of DrDingo's RMA is correct, then he has acted well within the ethical boundaries. He can't be held responsible for the company's actions thereafter.

nihili

IFMU
01-14-02, 03:36 PM
I agree with what you said there nil.
I think the biggest thing was the way the original question in this thread was incorrectly put. All I can say is you did luck out, very nice company there, might have to look into them for future ventures.

LutaWicasa
01-14-02, 05:06 PM
Originally posted by drdingo21
Anyway heres my question: what do you think i should say when i try to return it?

The answer to that is simple..........you tell the truth.

Pinky
01-14-02, 08:34 PM
We have 4 conversations/debates going on here.

Name calling is name calling no matter how you hide it, or politely :) mask it :)...

We can let the guy have his own opinion on this. Let the one who has never sinned cast the first stone. Now suddenly this thread doesn't seem 2 pages long...

FRANK
01-14-02, 08:38 PM
I agree with nihili, ultimately he did the ethical thing and explained to the vendor what happened.

However as was posted in the original post,

"Anyway heres my question: what do you think i should say when i try to return it? i was thinking about saying i got it like that...."

This implies that he entertained the thought of lying to the vendor to receive yet another CPU in addition to the original RMA. This would have been fraud.

By being straight with them as to the "unrelated" damage, he left the decision to the discretion of the vendor. I believe the vendor would have been within their rights not to replace the CPU after the modifications and subsequent damage. Only a copy of the warranty and the vendors return policy could clarify this.

If the vendor has such a liberal return policy, there should have been no question as to what to say. The fact that he thought he should lie to get the return, indicates that even in his own mind he thought he was wrong.

Oh well, it all worked out in the end. But I think that this incident gives a bit of an insight as to his character. Read into this what you will.


My .02

TranceBear
01-14-02, 11:31 PM
Originally posted by Pinky
We have 4 conversations/debates going on here.

Name calling is name calling no matter how you hide it, or politely :) mask it :)...

We can let the guy have his own opinion on this. Let the one who has never sinned cast the first stone. Now suddenly this thread doesn't seem 2 pages long...

Have things come to this? Not taking what I say for what they are or what sensitive people think I am saying. If I want to name call I will, I do not beat around the bush. I have always spoke my mind, senior or not. I expressed my opnion and to hell with people who cannot take it. I do not nor will I ever take anything here personal, more people should take this advice. This whole fiasco should just go away. It doesn't matter what this guy said now. Once again I am here expressing my opnion and if anybody gets offended then deal with it. I have had my fun.:)

eh?
01-15-02, 01:26 AM
Originally posted by TranceBear


Have things come to this? Not taking what I say for what they are or what sensitive people think I am saying. If I want to name call I will, I do not beat around the bush. I have always spoke my mind, senior or not. I expressed my opnion and to hell with people who cannot take it. I do not nor will I ever take anything here personal, more people should take this advice. This whole fiasco should just go away. It doesn't matter what this guy said now. Once again I am here expressing my opnion and if anybody gets offended then deal with it. I have had my fun.:)
LOL

TT120
01-21-02, 01:06 PM
I think that as long as you told the truth and they still replaced it for you then it's all good.

fireball****aka fireball_87
01-24-02, 05:00 PM
you brake it you buy it! warentys only cover factory defects and DEFENTLY not oc'ing. you voided the warenty the moment you unlocked it