RANT ON:
My cable, cable internet, cable phone went out dec 24 and they came out and put a new drop out on the pole(not sure what makes it go bad) and everything worked fine for 6 hours. Then the cable phone and internet went out. Called them back they made an appointment for the 26th from 5-8pm... 8:30 rolled around and no one showed up!!!! called them and they said someone from my house called and said the problem was fixed(bullsheet!!)
So the 29th they come out and this tech seems to be doing a good job and checking everything. He replaced my modem and my cable box and then i had a booster installed in my basement which he informed me that it was the wrong style making my signal to strong..... ok well he change it. So everything in my house is new hardware and cables. So he leaves and 20min later all cable drops out!!! I was fuming!!! I called and they told me that they were working on another costomer near me and thats why so ok fine it shut me up.
Dec 30th cable has gone out on me 4 times for around 10 min to 3 hours at a time but it comes back on. I have called them out again and they will be here between 1-3pm.
History with the techs. None of them know what the last one did.(great communication) and they all end up telling me that the cable running from my house to the pole it to long( about 150 yards) and it could be causeing the signal strength problem but when the check it in my house they say it meets there standards( what the heck are those?)
I was told by one of the first tech about 1 year ago that i could pay them to move the drop!! WFT!!!! of course my answer was NO F'IN WAY.
I am now for sure the problem is the tap out on the pole and the length of cable from my house to the pole. How the heck do i have them fix it!!!!!!!!!1!!
My cable, cable internet, cable phone went out dec 24 and they came out and put a new drop out on the pole(not sure what makes it go bad) and everything worked fine for 6 hours. Then the cable phone and internet went out. Called them back they made an appointment for the 26th from 5-8pm... 8:30 rolled around and no one showed up!!!! called them and they said someone from my house called and said the problem was fixed(bullsheet!!)
So the 29th they come out and this tech seems to be doing a good job and checking everything. He replaced my modem and my cable box and then i had a booster installed in my basement which he informed me that it was the wrong style making my signal to strong..... ok well he change it. So everything in my house is new hardware and cables. So he leaves and 20min later all cable drops out!!! I was fuming!!! I called and they told me that they were working on another costomer near me and thats why so ok fine it shut me up.
Dec 30th cable has gone out on me 4 times for around 10 min to 3 hours at a time but it comes back on. I have called them out again and they will be here between 1-3pm.
History with the techs. None of them know what the last one did.(great communication) and they all end up telling me that the cable running from my house to the pole it to long( about 150 yards) and it could be causeing the signal strength problem but when the check it in my house they say it meets there standards( what the heck are those?)
I was told by one of the first tech about 1 year ago that i could pay them to move the drop!! WFT!!!! of course my answer was NO F'IN WAY.
I am now for sure the problem is the tap out on the pole and the length of cable from my house to the pole. How the heck do i have them fix it!!!!!!!!!1!!