how long does an RMA request from ATI usually take?

[BigRed]

jeez ive been waiting for 3 days for ati to email me back with my RMA number and shipping info and stuff. how long does it usually take? has anyone rma'ed somthing from them before?

[Silversinksam]

Red,

Call them on the phone, don't use Email with them.

I had a issue with them a while back and on the phone they are pretty decent and work fast.......Well faster than if you send them an Email :(

North America & South America
All other ATI products

Telephone Number
905-882-2626 (Located in Markham, Ontario, Canada, long distance charges may apply.)


http://support.ati.com/contact/contactnaother.html

[BigRed]

Originally posted by Silversinksam
Red,

Call them on the phone, don't use Email with them.

I had a issue with them a while back and on the phone they are pretty decent and work fast.......Well faster than if you send them an Email :(

North America & South America
All other ATI products

Telephone Number
905-882-2626 (Located in Markham, Ontario, Canada, long distance charges may apply.)


http://support.ati.com/contact/contactnaother.html
i called them on the phone though, and they told me to fill out the RMA request form on the internet, lol
do they have a contact email? i couldnt find any on their site :o

[Silversinksam]

If It was me I'd call them and ask them to issue you a manual RMA number while your still on the phone.

ATI customer support is pretty decent, but you may have run into a ATI worker late for his donut break when you called.

[BigRed]

Originally posted by Silversinksam
If It was me I'd call them and ask them to issue you a manual RMA number while your still on the phone.

ATI customer support is pretty decent, but you may have run into a ATI worker late for his donut break when you called.
bah, ill have to wait until tommrow then, i gotta get a calling card to call them.
why cant they just have a 800 number, lol

[BigRed]

OHH YEAH!
i called them today and they are shipping me a new 8500, it will be here on saturday or monday :D
they just better not try and send me an oem

[CrystalMethod]

Usually they won't replace a real ATI card with an OEM, OEM's are usually RMA'd by the retail distributor. Only thing you may have a problem with, is them, issuing you a "remanufactured" card. Basically an RMA'd card that they "fixed".

[BigRed]

Originally posted by CrystalMethod
Usually they won't replace a real ATI card with an OEM, OEM's are usually RMA'd by the retail distributor. Only thing you may have a problem with, is them, issuing you a "remanufactured" card. Basically an RMA'd card that they "fixed".
is there anyway i can tell if its a refurbished card?

[Silversinksam]

Probably the only way to tell is to look at the Gold pins that go into the AGP slot..........Then again ATI could claim they 'tested it' thats why it shows slight wear :)