- Joined
- Mar 27, 2006
- Location
- Fort Collins, CO
So in the first week or two of this month I ordered an invisible shield for my dell laptop. I chose the free shipping that was rumored to take forever so I was prepared when my item didn't ship right away.
Today I decided to call them because I hadn't received it yet and had not noticed a shipping notification. Once I got a CS rep on the line, I gave him my order number and he said that the item had shipped but hadn't shipped till the 16th due to backorder. He immediately offered me a 20% refund (on top of the 20% coupon I already used).
I was happy to receive a partial refund for delayed shipping when I had already been expecting. It would have been great to get some sort of update via email but I may have just missed it. All in all they were able to make me a very happy customer...
Today I decided to call them because I hadn't received it yet and had not noticed a shipping notification. Once I got a CS rep on the line, I gave him my order number and he said that the item had shipped but hadn't shipped till the 16th due to backorder. He immediately offered me a 20% refund (on top of the 20% coupon I already used).
I was happy to receive a partial refund for delayed shipping when I had already been expecting. It would have been great to get some sort of update via email but I may have just missed it. All in all they were able to make me a very happy customer...
