Asus Support from Hell!

R

rseven

Member

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Joined

Sep 9, 2003

Location

New Jersey

• Mar 12, 2009

• #1

I have called Asus support 4 times and I have been disconnected 3 times. After waiting to finally speak to someone, I finally get through only to be disconnected. This is inexcusable, and according to the agent I finally spoke to it's normal for them.

R7

 

oakstave

Member

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Joined

Mar 20, 2007

Location

Oregon

• Mar 12, 2009

• #2

Wait a minute.... wait a minute.... ASUS HAS SUPPORT??

 

OP

R

rseven

Member

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Joined

Sep 9, 2003

Location

New Jersey

• Mar 12, 2009

• Thread Starter
• #3

LOL! Yes, it really isn't the worst either, but it could use a lot of improvement.

R7

 

IKIKUINTHENUTZ

Member

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Joined

Apr 17, 2006

• Mar 12, 2009

• #4

The online chat thingy they have is much quicker than the phones, have you tried contacting them through that?

 

OP

R

rseven

Member

​

Joined

Sep 9, 2003

Location

New Jersey

• Mar 12, 2009

• Thread Starter
• #5

IKIKUINTHENUTZ said:

The online chat thingy they have is much quicker than the phones, have you tried contacting them through that?

Click to expand...

When I tried their online support I cxouldn't get past the first page because something in their server was malfunctioning. When I called their tech again they took my number and said they'd call me back. That was two hours ago.

Thanks for the idea, IKIKUINTHENUTZ, I'll try that again.

R7

 

Route44

Member

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Joined

Nov 10, 2005

Location

Southern New Jersey

• Mar 12, 2009

• #6

I hear you rseven. After they routinely ditched me time and again concerning my dying Asus video card; after never answering my emails, etc., even though it was still under warrenty, I wound up eating that video card and I haven't bought anything Asus ever again.

By the way, their server always seems to be "malfunctioning."

 

dogbert_2001

Member

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Joined

Dec 9, 2005

• Mar 13, 2009

• #7

I've done several RMAs with Asus without problems.

http://livesupport.asus.com/

 

D

doz

Member

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Joined

Nov 30, 2002

Location

Las Vegas, NV

• Mar 13, 2009

• #8

Agreed. Their RMA department has a very slow turn around, but I got my RMA done fairly easily. Called up, got the RMA number, sent it in, they sent it back

Now, the status showed packaging complete ready to ship for 5 days, that was aggravating (arrived 3 days after that, FROM CALIFORNIA A DAY SHIPPING AWAY!)