IMO, you are being completely unreasonable in your stance of email support is the only option you are willing to try. You don't want to use your cell phone minutes because that is somehow more unreasonable than referring them to the BBB over unanswered email? Fine, go to a friends house and borrow their phone (if they have VoIP then likely any calls made in the US are free of charge). Although I would also suggest you upgrade your phone plan to one that has a certain number of included minutes like most cell providers offer as default packages nowadays so that you aren't paying by the minute.
In case you are unaware, most companies, and even most ISPs, use spam filters on their emails. Unfortunately, this means that sometimes real emails like the ones that you send can get flagged as potential spam and get filtered out so that it doesn't even make it to the email clients of whoever would normally respond. It could be this simple for what is happening to you. They may be responding to everyone else just fine and not even realize you have sent something to them. Maybe someone accidentally set something on their side that flagged anything as coming from your email system ( meaning like
[email protected]) as being spam. Who knows? And yes, I understand that it isn't YOUR fault if their system is flagging you as spam (unless of course you are using an email address that sounds spammy...you could try setting up a different email address from your ISP since you get multiple boxes on most....something like
[email protected] or
[email protected] or whatever). If you are using a mass email provider like yahoo or gmail or similar and if you have a strangely spelled name, nickname, or foreign sounding name in your email address these are things that could easily put you into spam filters. I deal with some customers that their email address gets picked up by the Barracuda system sometimes and not other times. With the email, unless it gets bounced back to you, you have absolutely no way to tell if it has actually made it to somewhere it can be seen or not.
Still, it all boils down to the fact that you DO have another means to contact them and you have not even tried. That is almost the definition of being unreasonable.
No they have online support i chose that option.
Your response there is puzzling. Let's say you were trying to enter a building through a door and the door said that you could open it by pushing it open or by pulling it open. Either way would open the door. You decide you want to enter by pushing the door open. For some reason, the door will not open when you push on it. Maybe a rock is stuck in it, maybe it is just broken. Doesn't matter why, you just keep pushing on it to try to get inside. Instead of taking the other option it lists and trying to pull the door open, you decide that is unacceptable and continue to try to push the door open. Others come along and pull the door open to get inside and recommend that you do the same as it will allow you to get inside the building but you refuse, stating that if you cannot enter by pushing the door open (even though this may have worked every other day) then they shouldn't put that as an option. Meanwhile, at the end of the day, you are left standing outside of the building still trying to push your way through the door. It doesn't make sense.
Why dont you call them for me and stop trolling.
I don't know why you interpret folks giving you alternatives as "trolling" other than it is just because it doesn't agree with the rigid, unreasonable stance you seem to have taken on this particular matter. But I will say this. Give me the information about the issue you are having, the product, serial number, issue being experienced, and whatever else is pertinent, and I will call them for you. Now, maybe they will not answer the phone and you will be proven to be correct that they are horrible at customer service. But maybe they will answer quickly and your problem will get taken care of quickly. Either way, you win. PM if you want me to make the contact for you.