- Joined
- Oct 11, 2002
- Location
- The Empire State
Recieved an OCZ powerstream 520w from a member here which turned out to be DOA. Said he wasn't 100% if it still worked and didn't have time to fully test it. With that in mind I accepted it. Turns in it was indeed DOA
I call up OCZ's tech rep and explain my situation. He says the unit is EOL ( End Of Life) and thus is discontinued. I agree with him and I just ask if anything can be done. I also told him it would be great if it can, but if not I understand perfectly. Rep puts me on hold for about a minute, gets back and says "just send it in, we'll replace it no problem" just like that He explains I have to create a trouble ticket and all that jazz. Since it was late I create the ticket and fire it off in an email. Next day in the am I check my email and sure enough I got my RMA number and shipping instructions. Packed up and shipped this puppy out with the quickness. Tech Rep said RMA turn around time is like 7-10 days so I'll give it 2 weeks.
OCZ scores mad points just for this painless and quick RMA procedure. I'll keep my fingers crossed and hope the turn around time is fast and update
I call up OCZ's tech rep and explain my situation. He says the unit is EOL ( End Of Life) and thus is discontinued. I agree with him and I just ask if anything can be done. I also told him it would be great if it can, but if not I understand perfectly. Rep puts me on hold for about a minute, gets back and says "just send it in, we'll replace it no problem" just like that He explains I have to create a trouble ticket and all that jazz. Since it was late I create the ticket and fire it off in an email. Next day in the am I check my email and sure enough I got my RMA number and shipping instructions. Packed up and shipped this puppy out with the quickness. Tech Rep said RMA turn around time is like 7-10 days so I'll give it 2 weeks.
OCZ scores mad points just for this painless and quick RMA procedure. I'll keep my fingers crossed and hope the turn around time is fast and update