On Saturday 4/18 I ordered a Zotac 9300-ITX motherboard board along with a Silverstone SG05. I got the board on Tuesday 4/21. Later that day, I notice that of course the Zotac mobo is now $10 cheaper. I'm alright with that though, since I am liking the board. I also come to find that the two items are now offered as a combo item, with an additional $23 in savings. I think just my luck, a couple days after ordering and now the two items are offered $33 cheaper.
I remembered reading on forums something like Newegg will sometimes give you a refund for the price difference if items suddenly decrease in price right after you buy them. Their actual policy is that they will refund you the difference if the items are still in transit when you notice the price difference.
The next day I decide to use their live chat service and I speak to a rep, and tell them about my situation. The rep tells me that they cannot refund me the combo price difference of $23, but that they will give me a $10 refund as a courtesy. Thinking that's better than nothing I agree.
Later though I'm still not feeling really satisfied, so I decide to contact another service representative on Newegg's forums. I PM the rep, and once again explain the situation being honest that I was already refunded $10 but that I wanted to know if it would be possible to get the additional $23 refunded. Within a couple hours I get a response and the rep agrees to refund the $23! So I'm able to save $33 on the purchase.
I have to say that I have been ordering from Newegg for years now, maybe somewhere around 8 years. I have never had a problem with their service, shipping is always fast and their whole atmosphere has a very professional feel. I've also never asked for any kind of a pricematch before, and while I didn't feel entitled to the refund, I felt that it was right.
I'll update the thread once I confirm that my account was indeed refunded the money.
I remembered reading on forums something like Newegg will sometimes give you a refund for the price difference if items suddenly decrease in price right after you buy them. Their actual policy is that they will refund you the difference if the items are still in transit when you notice the price difference.
The next day I decide to use their live chat service and I speak to a rep, and tell them about my situation. The rep tells me that they cannot refund me the combo price difference of $23, but that they will give me a $10 refund as a courtesy. Thinking that's better than nothing I agree.
Later though I'm still not feeling really satisfied, so I decide to contact another service representative on Newegg's forums. I PM the rep, and once again explain the situation being honest that I was already refunded $10 but that I wanted to know if it would be possible to get the additional $23 refunded. Within a couple hours I get a response and the rep agrees to refund the $23! So I'm able to save $33 on the purchase.
I have to say that I have been ordering from Newegg for years now, maybe somewhere around 8 years. I have never had a problem with their service, shipping is always fast and their whole atmosphere has a very professional feel. I've also never asked for any kind of a pricematch before, and while I didn't feel entitled to the refund, I felt that it was right.
I'll update the thread once I confirm that my account was indeed refunded the money.
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