- Joined
- Jul 15, 2008
- Location
- Suffield, Connecticut
I've had the eNV2 for about a year now. For a while it was a pretty good phone. It could handle drops and such, and it was solid. But then the silver trim around the phone began to wear off, until it completely fell off. No big deal, it was just cosmetic. But then after a while the screen got so many scratches I could barely see through it. Bare in mind, this is all with normal use. It barely ever came out of my pocket.
But then today, I reached to grab my phone from my pocket, and to my dismay, the entire front keypad of my phone just slipped off, revealing a white plastic covering the circuit board of the phone, and some small buttons. Not only is it now extremely hard to type, it also looks terrible, and some of the electronics in the phone, such as LED's and the sort, are totally exposed. Now, this isn't totally bad, but I expected more from this phone. I know people who've had theirs as long as mine, and nothing this terrible has happened. Sure, there was a known issue with the first eNV2's having the silver flake issues, but that was only with the very first ones (I got mine a week after they came out)
So I get home, and decide to go online to the Verizon chat. Not only did the rep ignore me, but she refused to accept my problem, and told me to call the automated phone number, which didn't help either and just routed me to live phone reps who told me to call totally different numbers, which resulted in the above happening again and again.
Oh well, tomorrow I'll go to Verizon and see what I can do. Because of the way my contract works, I don't get upgrades anymore, and if I want a new phone, I pay full, but perhaps I can get a replacement eNV2. All in all, this isn't terrible, it's just unprofessional on Verizon's part, and quite annoying, considering I'm not rough with my phone at all. We'll see what happens tomorrow.
But then today, I reached to grab my phone from my pocket, and to my dismay, the entire front keypad of my phone just slipped off, revealing a white plastic covering the circuit board of the phone, and some small buttons. Not only is it now extremely hard to type, it also looks terrible, and some of the electronics in the phone, such as LED's and the sort, are totally exposed. Now, this isn't totally bad, but I expected more from this phone. I know people who've had theirs as long as mine, and nothing this terrible has happened. Sure, there was a known issue with the first eNV2's having the silver flake issues, but that was only with the very first ones (I got mine a week after they came out)
So I get home, and decide to go online to the Verizon chat. Not only did the rep ignore me, but she refused to accept my problem, and told me to call the automated phone number, which didn't help either and just routed me to live phone reps who told me to call totally different numbers, which resulted in the above happening again and again.
Oh well, tomorrow I'll go to Verizon and see what I can do. Because of the way my contract works, I don't get upgrades anymore, and if I want a new phone, I pay full, but perhaps I can get a replacement eNV2. All in all, this isn't terrible, it's just unprofessional on Verizon's part, and quite annoying, considering I'm not rough with my phone at all. We'll see what happens tomorrow.