Pc power & cooling

P-nut · Jun 1, 2009

Hi all!

After 15 months my 750 watt silencer psu went bad.I came home yesterday to turn my pc and nothing, got to looking around and I noticed that the leds on my case fans were blinking, I knew it was the psu right then, thank god I had a 650 watt corsair psu in another machine, I took it out and put it in my main rig and she booted right up, what I'm wanting to know is how is pc p&c's support I submitted an rma request on the website and haven't heard anything yet, also this psu has a 5 year warranty and I have only had it for 15 months.

Nebulous · Jun 1, 2009

Sorry to read about your loss. IMHO PC Power & Cooling units are top notch in my book. Never had one fail on me. On the other hand, like any electronic component, it will fail at some point. Question is when.

PC Power & Cooling is now owned by OCZ.

You can give them a call and go thru the RMA. They'll fix you up right

http://www.ocztechnology.com/support/

Good luck and keep us posted-

P-nut · Jun 1, 2009

Thanks! I called support and so far so good, I'll update.

BoT · Jun 1, 2009

they are pretty good about RMA, no big hassle. i send mine in and got it back about 10 days later. mine died last month after about two years use. good stuff thou

P-nut · Jun 1, 2009

BoT said:
they are pretty good about RMA, no big hassle. i send mine in and got it back about 10 days later. mine died last month after about two years use. good stuff thou

Good to hear, Thanks.

Aslan · Jun 3, 2009

I'm in the process of RMA'ing right now. According to the RMA tracking it looks like they didn't even check the damaged one, they just approved it and sent me a new one.

Ach3r0n · Jun 4, 2009

OCZ is terrible about RMAs. There are numerous reports on these forums (myself included) who were sent a lesser model to replace a dead OCZ PSU. I hope they are better about the PCP&C products for your sake.

baltoos · Jun 4, 2009

I've had nothing but FANTASTIC service from OCZ with RAM & PSU's.
Almost every time, the replacement was better tha the returned item.
-Dave

Zimpo · Jun 4, 2009

Here's my experience with the RMA process of PC P&C:

http://www.ocforums.com/showthread.php?t=600433

P-nut · Jun 4, 2009

Thanks for the input guys, I sent the bad unit off yesterday, according to Fedex's website it will arrive Monday.

I hope to hell I dont get a refurbed unit back, thats bs!!

Don't bypass the language filter...it's there for a reason.

Luta

chuck4456 · Jun 4, 2009

My first one was a S470 -still going today. 11 S610s and 4 750s later - I have had one S610 failure and it wasn't even the power supply's fault.
PC P&C was nice enough to replace it for me.
They have excellent support.

burningcpu · Jun 4, 2009

I've never done an RMA, but that is most likely what you will be getting back. Otherwise they would have to fix yours, and you would have to wait until it was fixed to be shipped back to you. Them doing it this way really is for everyone's benefit.

P-nut · Jun 4, 2009

burningcpu said:
I've never done an RMA, but that is most likely what you will be getting back. Otherwise they would have to fix yours, and you would have to wait until it was fixed to be shipped back to you. Them doing it this way really is for everyone's benefit.

I always liked pc&c but I'll go with corsair from now on.

BoT · Jun 5, 2009

although i got my pc&c back in a decent time, just couldn't wait that long and got me a replacement. i went with the corsair tx850.
it's still in the system and the pc&c is sitting next to it.
i do plan thou to put it in another system .. sometime soon

jokers_greg · Jun 5, 2009

I live near a OCZ distribution center, and I return all my RMA's there. They replace it on the spot for me, only have to wait 5-10 minutes.

shard · Jun 5, 2009

P-nut said:
I always liked pc&c but I'll go with corsair from now on.

Same, I have had some poor luck with PCP&C PSUs, and I am very impressed with the price and ability of Corsair PSUs.

corpsejockey · Jun 10, 2009

I rma'ed my 850ssi last year. About 2 week turn around. I got the exact same unit back unrepaired and no paperwork indicating any repairs or testing performed. Bought a corsair.

P-nut · Jun 10, 2009

corpsejockey said:
I rma'ed my 850ssi last year. About 2 week turn around. I got the exact same unit back unrepaired and no paperwork indicating any repairs or testing performed. Bought a corsair.

WoW That sucks man. :bang head

Aslan · Jun 22, 2009

I got my Silencer RMA back today. It looks like they sent me a new one, although the idiots did such a crappy job of packing it, with the only insulation consisting of a small rolled up piece of paper that I'm sure it was shaking in the box for the entire 3000+ kilometer journey.

It absolutely ****es me off that they give a very detailed instruction list of how to ship packages to them, but then they don't follow the guidelines themselves.

My server is asking for a PSU, so I suppose I'll have to test it out and see how it goes.

P-nut · Jun 23, 2009

After 2 weeks of them having the old one, I'm finally receiving the replaced unit Wednesday, will update what I recieve.

I do know this for sure now, I will never buy another PC power & cooling psu!!!

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