- Joined
- Jul 23, 2007
- Location
- Clarksville, TN
A couple main points I'm going to cover first.
first, the up-time. Or lack thereof. Ok, I'm recently back from Afghanistan so the internet being down is nothing new to me. We would lose service for weeks sometimes but this is not Afghanistan, nor some other poor country. We've been doing this internet thing in the US for quite some time now.
I've had Charter for about 3 maybe 4 weeks now. I've lost service for more than an entire day 3 times now. A whole 24 hours. Once was for 2 and a half days over Memorial Day weekend. I get it, holiday weekend, nobody wants to work. Well my internet needs to.
I'll just mention the repeated quick internet outages that happen throughout almost everyday. No more detail needed on those.
The automated service. Or, once again, lack thereof. Basically, you're forced to go through the steps of resetting your modem every time you call them for tech support. I tried to hit zero to skip it. It responds with "I don't think we need an agent, we can fix this" and proceeded to tell me how to reset my modem. Awesome.
Technical support. Mmm mmmm, they are awesome. Only one time(out of 6 or 7 calls) have I gotten someone I could understand fully and had a good deal of knowledge as to how to fix my problem, etc. It's not that their tech support is tasked out to India or some other place that frequently gets these support center jobs for cheap. It's just that everyone either slurs(badly), has a strooong accent, or just can't speak well. This last guy spoke weird. I can't really explain it further, because I don't know how. He also got rude when I asked him to stop breathing into the phone(never had a tech support person do that before lol).
The pricing isn't HORRIBLE but it's just not that great. I don't need to go into too much detail on this either, but it irritates me so I mentioned it.
- Service up-time
- Automated service
- Tech Support
- Pricing
first, the up-time. Or lack thereof. Ok, I'm recently back from Afghanistan so the internet being down is nothing new to me. We would lose service for weeks sometimes but this is not Afghanistan, nor some other poor country. We've been doing this internet thing in the US for quite some time now.
I've had Charter for about 3 maybe 4 weeks now. I've lost service for more than an entire day 3 times now. A whole 24 hours. Once was for 2 and a half days over Memorial Day weekend. I get it, holiday weekend, nobody wants to work. Well my internet needs to.
I'll just mention the repeated quick internet outages that happen throughout almost everyday. No more detail needed on those.
The automated service. Or, once again, lack thereof. Basically, you're forced to go through the steps of resetting your modem every time you call them for tech support. I tried to hit zero to skip it. It responds with "I don't think we need an agent, we can fix this" and proceeded to tell me how to reset my modem. Awesome.
Technical support. Mmm mmmm, they are awesome. Only one time(out of 6 or 7 calls) have I gotten someone I could understand fully and had a good deal of knowledge as to how to fix my problem, etc. It's not that their tech support is tasked out to India or some other place that frequently gets these support center jobs for cheap. It's just that everyone either slurs(badly), has a strooong accent, or just can't speak well. This last guy spoke weird. I can't really explain it further, because I don't know how. He also got rude when I asked him to stop breathing into the phone(never had a tech support person do that before lol).
The pricing isn't HORRIBLE but it's just not that great. I don't need to go into too much detail on this either, but it irritates me so I mentioned it.