- Joined
- Apr 20, 2008
- Location
- Toronto, Canada
So my friend asked me to fix her laptop. She knocked it over from the kitchen counter (ouch!), but there is no noticeable breakage or any damage on the body.
Since then, the laptop won't boot into Vista. After the boot screen, I can only see/move the mouse cursor but the rest of the screen is just a black background. It won't even go to the logon screen. If I leave it like that, after some time the laptop reboots and same things happens again. It stuck in that cycle.
Same thing happens I try to boot it in Safe Mode. The BIOS has little to no options regarding the HDD. The primary concern is to backup all the important data to be safe...it cannot be lost at any cost.
Where do I start though to see where the problem lies?
Since then, the laptop won't boot into Vista. After the boot screen, I can only see/move the mouse cursor but the rest of the screen is just a black background. It won't even go to the logon screen. If I leave it like that, after some time the laptop reboots and same things happens again. It stuck in that cycle.
Same thing happens I try to boot it in Safe Mode. The BIOS has little to no options regarding the HDD. The primary concern is to backup all the important data to be safe...it cannot be lost at any cost.
Where do I start though to see where the problem lies?