auzentech support

[kovboi]

just a heads up for anyone considering an auzentech product: i've posted several support tickets and it's taking them 3-4 weeks just to send a stock "have you removed everything else from your machine to make sure that isn't the problem?" reply. if you're like me and only use tech support as a last resort after doing everything imaginable, this is precisely the reason why. a few days to wait for a reply is no biggie, but this is rather offensive, me thinks.

[twEEkerAreUs]

Things haven't changed I see then, they seem to be selective on how fast they reply to certain people (My experience years back with the X-Plosion). I've been really happy so far with the X-Fi Forte though, what problems are you having?

[kovboi]

well i should probably make a thread in the sound section rather than clutter the vendor section. first i was asking whether there was any chance they would include a +20db boost for the front panel mic since it's handled separately from the rear mic and is rather quiet. they eventually said no, just use the rear panel mic. :bang head then i was getting BSOD sometimes when switching modes. i read elsewhere that this can actually be an overheating issue so i stuck some ramsinks on the card's processor and memory - so far no crashes. now i'm having a problem with BSODs when hardware sound is enabled in LoTRO. this last appears to be common to x-fi cards and both creative and turbine claiming they can't reproduce it so i haven't bothered contacting auzentech.

i love the way the card sounds, don't get me wrong. it's just the silence when it crashes my pc that bugs me. this is my first experience with auzentech support and i can't say i would recommend them to anyone right now.

[mrgoodkat]

I would certainly call the CA office, as it is the HQ. I had a question about alchemy, and gave them a call. Everyone was very nice. But they only have a very small support department in CA. Most questions are being answered in Asia. Never ends well.

Very happy with my forte, too.

[kovboi]

yeah, i'll probably try that in the future. good to know that people have had good luck with their telephone support. the turnaround on online support tickets is abysmal, but perhaps that's jusst because the support staff is tiny compared to the number of tickets.