Western Digital .. Good and Bad

[BrandonB]

I like the bad news first. New drive bought 2/17 and installed 2/23 died this morning. (3/14) :( Was a Black 500gb. I switched from seagates after the whole firmware fiasco just so this wouldn't happen. I had 4 seagates that were affected by the faulty firmware and the last one died after two weeks of windows 7 . This replaced it and only made it 3 weeks.

The good news.. WD offers an advance RMA process so the replacement drive will be shipped before I return the old one. If it's going to fail.. atleast it's painless. Lets see how fast the shipping is now. :)


Now if microsoft just doesn't get goofy with me because this will be the 3rd time I've installed windows 7 (an OEM copy) in a month and a half. :bang head

[imposter]

Watch out you may get upgraded too. I did an advance RMA for a 320GB WD blue drive, they sent me a "new" 500GB black drive. Seagate loves to send you back referbed drives which i was never a fan of.

[hokiealumnus]

I had to RMA my first drive to W/D recently. It's a three year old 80Gb drive that was five days from warranty expiration (it died several months ago, but i was procrastinating). The process is entirely painless. I received a prompt status email notification that they received the drive and it's in processing this morning (shipped Thursday via priority mail).

I've used exclusively W/D drives for years. One failure in something like five years (with six or seven drives in that time, four installed in my computer right now) is a very good record.

Will try and remember to update when it gets back, but so far the experience has been very positive.

[madhatter256]

All the drives I've received back from WD & Seagate all had Recertified on it.

I find hard drives from WD and Seagate very easy to RMA than with motherboards.

I've used refurbed seagate drives that are still chumming along just fine and the good this is that even the refurbed drives either A) carry over the warranty or B) have a completely new warranty.

[Marshmallow64]

I sent in a WD 640 Blue 640, and they gave me a brand new WB 640 Black! It did take about 2 weeks though, with the regular RMA.

[Bobnova]

I've had more WB RMA experience then i care for, but it's always been quite painless, i've gotten better drives then i sent in every time, too.

[BrandonB]

They 2nd day air'd a new drive (not a referb). Was the same model.. but clearly had some different parts on it. So hopefully they'd identified the issue and fixed it. :) If I report back in 2 weeks.. I guess I'm on to Hitachi. lol