Western.PCS
05-13-10, 10:38 PM
I purchased 2 - N260GTX 896MB OCv3 (216 cores) from MSI, and one died after 3 months. So I got RMA to return it for replacement or repair, only to find out my card was no longer available. MSI told me they could only refund me my purchase price, but I wanted to continue running SLI, so the remaining card lost its value to me.
My rep Toney Hsu put me into contact with John Ho, who forwarded me to Calvin Ting, who also said they could only refund my first card. But after we talked about how I purchased 2 cards at the same time to run in SLI, he agreed that I could buy a replacement card with my refund and MSI would replace my 2nd VGA card to match my new VGA card.
I bought a MSI R5770 HAWK and returned my 2nd N260gtx last week , 3 days later my 2nd R5770 HAWK shipped and is due here first of next week.
In these situations it is important to know that every communication is tracked, keep your expectations realistic and respectful, and you could be a happy customer like I am.
Thank You MSI RMA Team
My rep Toney Hsu put me into contact with John Ho, who forwarded me to Calvin Ting, who also said they could only refund my first card. But after we talked about how I purchased 2 cards at the same time to run in SLI, he agreed that I could buy a replacement card with my refund and MSI would replace my 2nd VGA card to match my new VGA card.
I bought a MSI R5770 HAWK and returned my 2nd N260gtx last week , 3 days later my 2nd R5770 HAWK shipped and is due here first of next week.
In these situations it is important to know that every communication is tracked, keep your expectations realistic and respectful, and you could be a happy customer like I am.
Thank You MSI RMA Team