- Joined
- Jan 5, 2005
[RESOLVED] Terrible Experience with FrozenCPU
I've used FrozenCPU before and know they're a reputable store, but my last experience was inexcusable. I placed an order for a Lian-Li PC-A77FA on June 15 (said in stock). Their website says same day shipping until 6pm EST - I ordered it later at night, so I expected it to ship the next day. The next morning I receive an email saying they'll ship it by the end of the day.
Two days later, I call them because I have no shipping notification or tracking info. They told me that they only had one left and it was broken, so they have to wait for a new shipping container to be broken down in their California distributor and they'll have one shipped from there. About a week later, I call again and they tell me that it should ship by the 22nd. No dice. Finally, on the 24th, it ships, and I received it on the 28th.
I had to wait 13 days to get my case which was quite frustrating because I had a pile of awesome hardware sitting on my floor with no place to put it. I understand that some things are out of their control (i.e. products getting smushed) but if it says in stock, they need to make sure that they can get the product out when they say they can.
Will I buy from them again? Probably. I'm not going to rage on a company because they had one issue. But I hope that this experience won't be repeated again because it was a royal pain.
I've used FrozenCPU before and know they're a reputable store, but my last experience was inexcusable. I placed an order for a Lian-Li PC-A77FA on June 15 (said in stock). Their website says same day shipping until 6pm EST - I ordered it later at night, so I expected it to ship the next day. The next morning I receive an email saying they'll ship it by the end of the day.
Two days later, I call them because I have no shipping notification or tracking info. They told me that they only had one left and it was broken, so they have to wait for a new shipping container to be broken down in their California distributor and they'll have one shipped from there. About a week later, I call again and they tell me that it should ship by the 22nd. No dice. Finally, on the 24th, it ships, and I received it on the 28th.
I had to wait 13 days to get my case which was quite frustrating because I had a pile of awesome hardware sitting on my floor with no place to put it. I understand that some things are out of their control (i.e. products getting smushed) but if it says in stock, they need to make sure that they can get the product out when they say they can.
Will I buy from them again? Probably. I'm not going to rage on a company because they had one issue. But I hope that this experience won't be repeated again because it was a royal pain.
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