- Joined
- Jun 16, 2010
Ok, so I broke my crackberry. Actually it still works, just no screen no keyboard, blue-tooth operation only...basically I can take incoming calls if I have the little stupid gizmo on my head. Anyways...thats neither here nor there.
I pay an absurd amount of money each month for my service...but I use it a lot. I also pay a pretty decent amount for insurance, because I murder phones. So, I go into the store tell them my phone is broke, after logging into the kiosk, waiting an hour...
sales rep: "Oh, yea, it sure isn't working is it?"
me: "No, it sure isn't, that's why I'm here."
sales rep: "Oh, well, goody! (said as "gayly" as possible) I see you have insurance!"
me: "Yup, thats why I'm here."
sales rep: "Ok, well call this number pay $90, and Asurion will get you a new phone, probably next Tuesday!"
me: "Ok, well number one...I can't call any number, my phone is broke, remember, number two...I kind of need my phone, I'll pay whatever, why can't you give a phone?"
sales rep: "We don't have any loaner phones..."
me: "I didn't ask for a loaner phone, I asked for my phone...only a working model."
sales rep: "We don't have any of those."
me: "Ummm, yes you do, I see at least fifty phones in this store, two or three of which look identical to mine. I'll pay the difference, or whatever...or heck, just cut me a deal on a new phone and I'll buy it."
sales rep: "We can't do that."
me: "Why not, don't you think it would make a tiny bit more sense to give me a phone, keep me happy, and you guys can have the replacement that comes in? I'm not trying to be difficult, but don't you think that would be a better business model? All I'm saying is, I see my phone (I point to it) right there...why can't you just give me that one, heck, I'll take the floor model, I don't care."
sales rep: "We can't do that."
me: "Wow."
me: "Well thanks for nothing..."
sales rep: "Oh sir, by the way, may I ask you a few questions for our customer service survey?"
me: "Sure! But my answers are going to be along the lines of go pound sand or something like that. Have a nice day sir."
The lady behind me started clapping...
/rant
I pay an absurd amount of money each month for my service...but I use it a lot. I also pay a pretty decent amount for insurance, because I murder phones. So, I go into the store tell them my phone is broke, after logging into the kiosk, waiting an hour...
sales rep: "Oh, yea, it sure isn't working is it?"
me: "No, it sure isn't, that's why I'm here."
sales rep: "Oh, well, goody! (said as "gayly" as possible) I see you have insurance!"
me: "Yup, thats why I'm here."
sales rep: "Ok, well call this number pay $90, and Asurion will get you a new phone, probably next Tuesday!"
me: "Ok, well number one...I can't call any number, my phone is broke, remember, number two...I kind of need my phone, I'll pay whatever, why can't you give a phone?"
sales rep: "We don't have any loaner phones..."
me: "I didn't ask for a loaner phone, I asked for my phone...only a working model."
sales rep: "We don't have any of those."
me: "Ummm, yes you do, I see at least fifty phones in this store, two or three of which look identical to mine. I'll pay the difference, or whatever...or heck, just cut me a deal on a new phone and I'll buy it."
sales rep: "We can't do that."
me: "Why not, don't you think it would make a tiny bit more sense to give me a phone, keep me happy, and you guys can have the replacement that comes in? I'm not trying to be difficult, but don't you think that would be a better business model? All I'm saying is, I see my phone (I point to it) right there...why can't you just give me that one, heck, I'll take the floor model, I don't care."
sales rep: "We can't do that."
me: "Wow."
me: "Well thanks for nothing..."
sales rep: "Oh sir, by the way, may I ask you a few questions for our customer service survey?"
me: "Sure! But my answers are going to be along the lines of go pound sand or something like that. Have a nice day sir."
The lady behind me started clapping...
/rant