- Joined
- Jun 16, 2010
Too many times we complain when we get hosed, but forget to praise when treated well. I ordered the new Koolance dice/ln2 pot last week. Received it on Thursday and began putting it together. For what ever reason one of the posts that screws into the baseplate (it's hard to explain) broke off and basically ruined the post and left a chunk of threads in the base. I'm pretty sure it was defective as I was pretty cautious not to over torque it. Anyways, I e-mailed the Koolance people on Friday and told them the story and simply ended my e-mail with "what are my options", figuring they might have to charge me something...after all it could have easily been my fault. I received an e-mail today informing me that new parts had been already been shipped my way.
This is what I'm talking about, this is what I expect when I spend my money with a company. Stuff happens, things break, I just want to be treated right. I was completely prepared to pay for the parts, or eat the shipping...Koolance went above and beyond. If your in the market for some watercooling stuff, give these folks a run.
https://www.koolance.com/default.php
This is what I'm talking about, this is what I expect when I spend my money with a company. Stuff happens, things break, I just want to be treated right. I was completely prepared to pay for the parts, or eat the shipping...Koolance went above and beyond. If your in the market for some watercooling stuff, give these folks a run.
https://www.koolance.com/default.php