- Joined
- Nov 30, 2002
- Location
- Las Vegas, NV
So Ive been trying to accept BB. We buy from them mostly, but we make them price match (usually to Fry's, we have one local).
So today, we wanted to snag the Samsung 40" LCD 1080p 120hz TV. BB had it on sale at $810 marked down from $900. Frys had it for $580, marked down from $900.
So I took in the checkout paperwork to BB> They say we cant do online. I said no, frys is local and their prices are the same (Ive done this multiple times, including an $1100 camera). They check with them (online, call, and my checkout page from Frys).
They proceed to tell me that they cant match that price as theres not enough price margin. I said no, you price match it as thats your policy. The policy is right there on the table infront of them. We read it, and read it with them. Still say they wont do it because they wont make enough.
Manager comes down and says theres no way, as thats below our cost. I called BS and said your policy says youll match competitors. Needless to say he wouldnt. Obviously, they dont care about our business and Ill take my money elsewhere from now on. I dont spend an incredible amount, but I am a silver member there (atleast like $2000/year) so youd think theyd work with me :/
So today, we wanted to snag the Samsung 40" LCD 1080p 120hz TV. BB had it on sale at $810 marked down from $900. Frys had it for $580, marked down from $900.
So I took in the checkout paperwork to BB> They say we cant do online. I said no, frys is local and their prices are the same (Ive done this multiple times, including an $1100 camera). They check with them (online, call, and my checkout page from Frys).
They proceed to tell me that they cant match that price as theres not enough price margin. I said no, you price match it as thats your policy. The policy is right there on the table infront of them. We read it, and read it with them. Still say they wont do it because they wont make enough.
Manager comes down and says theres no way, as thats below our cost. I called BS and said your policy says youll match competitors. Needless to say he wouldnt. Obviously, they dont care about our business and Ill take my money elsewhere from now on. I dont spend an incredible amount, but I am a silver member there (atleast like $2000/year) so youd think theyd work with me :/