- Joined
- Aug 18, 2010
- Location
- Dallas/Fort-Worth
Update: After a few more "Russian Roulette" chat sessions, I finally got someone who actually wanted to help instead of quote me what I already knew. Any-who, they transferred it over to an escalation queue, where it was researched and resolved. 
/angry rant
I returned a case and a battery to Amazon for a phone I no longer own (EVO). Received an email that they had received the return, and were processing my refund....for the wrong amount.
Apparently whatever minimum wage worker that opened my return didn't notate that there were two items in there. One vs two, very complicated math here. (Yes, I'm a bit pissed right now.)
Any-who, thought I'd share my waste of time trying the online chat. Funny part is at the bottom. Apparently, if they don't want to deal with you, they just ignore you and wait for the timeout. Isn't that lovely??
/end angry rant
/angry rant
I returned a case and a battery to Amazon for a phone I no longer own (EVO). Received an email that they had received the return, and were processing my refund....for the wrong amount.
Apparently whatever minimum wage worker that opened my return didn't notate that there were two items in there. One vs two, very complicated math here. (Yes, I'm a bit pissed right now.)
Any-who, thought I'd share my waste of time trying the online chat. Funny part is at the bottom. Apparently, if they don't want to deal with you, they just ignore you and wait for the timeout. Isn't that lovely??
/end angry rant
You are now connected to Amazon from Amazon.com.
Me:I received an automated email regarding the refund for order#103-3568882-8462604 but the amount was incorrect. It did not include the item selected.1:09:03 AM
Amazon:Hello, my name is Sudhir,I'll be happy to help you. 1:09:29 AM
Me:Hello Sudhir1:09:36 AM
Amazon: May I have the name on your account?1:09:37 AM
Me:<name given>1:09:42 AM
Amazon:Thank you. Your email address is [email protected], correct?1:09:56 AM
Me:That is correct1:10:05 AM
Amazon:How much amount did you select?1:10:32 AM
Me:I selected to return both items on this order.1:10:55 AM
Me:Items:1:11:06 AM
Me: * 1 : Seidio Innocase Extended Case for HTC EVO 4G (for use with Seidio Innocell 3500 mAh Extended Life Battery)1:11:06 AM
Me: * 1 : Seidio Innocell 3500 mAh Extended Life Battery for HTC EVO 4G (Black)1:11:06 AM
Me:\1:11:06 AM
Me:I received an automated email that Item: Seidio Innocase Extended Case for HTC EVO 4G (for use with Seidio Innocell 3500 mAh Extended Life Battery) had been received1:11:52 AM
Me:However, both items were returned, together, in the same package1:12:06 AM
Me:FedEx#7294375150000851:12:18 AM
Amazon
Me:Ok1:12:46 AM
Amazon: Thanks for being on hold. How much amount do you want to get as a refund?1:15:12 AM
Me:The full order amount, as everything was returned. One moment while I pull that up from my order history.1:16:03 AM
Me:Item(s) Subtotal: $86.001:16:45 AM
Me:Shipping & Handling: $10.441:16:45 AM
Me: -----1:16:45 AM
Me:Total Before Tax: $96.441:16:45 AM
Me:Estimated Tax To Be Collected: $0.001:16:45 AM
Me: -----1:16:45 AM
Me:Grand Total: $96.441:16:45 AM
Me:The total refund should be $96.441:16:55 AM
Amazon:As I have checked that you retrun only this item-1 x Seidio Innocase Extended Case for HTC EVO 4G (for use with Seidio Innocell 3500 mAh Extended Life Battery).1:17:56 AM
Me:That is incorrect. All items were returned.1:18:18 AM
Amazon:I have been refunded $28.24.1:18:35 AM
Me:There were two items total: 1 of: Seidio Innocase Extended Case for HTC EVO 4G (for use with Seidio Innocell 3500 mAh Extended Life Battery) 1:19:01 AM
Me:and1:19:02 AM
Me:1 of: Seidio Innocell 3500 mAh Extended Life Battery for HTC EVO 4G (Black) 1:19:07 AM
Amazon:*you have bee refunded $28.241:19:13 AM
Me:Whoever processed the return, or opened the box, is in error.1:20:05 AM
Me:Are you still there?1:21:36 AM
Amazon:Your chat has been idle for 3 minutes. If I don't receive a response within 2 minutes, I'll need to close the chat.1:23:31 AM
Me:I asked you a question1:24:24 AM
Me:So, your idle, not me.1:24:31 AM
Me:Hello?!?1:24:59 AM
Amazon:Your chat session has been idle for 5 minutes, so I'm closing the chat. Feel free to get in touch with us again at a more convenient time.1:25:11 AM
Amazon from Amazon.com has left the conversation.
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