Newegg broken...Did I get a used/returned unit?

Ok, just recieved a first item of multiple orders from Newegg is a rice cooker from the last week BFriday sales.
Upon openning, I've noticed there wasn't any MFG's seal on the box and didn't bother me until I was ready plug-in the power cord.
BAMM....there it is. A big dent above the power cord inlet.
http://i54.tinypic.com/5wufd.jpg
http://i56.tinypic.com/zvvnzc.jpg
I checked the cooker's box and Newegg's box both without any visible damage.

Aren't these kind of items be sealed by manufacture? If not, how would you know that you get what you paid for a brand new item?

Darn it. Supposebly a good deal but now I have to pay for shipping fee to ship back for an exchange.
Newegg should pick-up this fee instead of blaming on MFG's defect and make us pay for it.
I wouldn't say never order from them...but I'll be more cautious of what to buy from there.

EDIT: I'll file a RMA and give Newegg a call see if they would pick-up the tab tomorrow.

I've received damaged equipment that had to have been placed in the sealed box at the mfg. You paid for an undamaged product and Newegg should make it right if it's not damaged by Shake & Break in transit. I'd press them on this one.

Good news.
I had a chat online with Newegg's representative this afternoon and obtainned a prepaid UPS shipping label for RMA exchange.
The chat session was short and less than 10 minutes. "Sabrina" was great and courteous.
Happy camper here.
Thanks Neweggs.